Verified review (1604689)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Appointment
Good.
— Anonymous
Verified review (1604687)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
It was sorted fast.
— Robert C
Verified review (1604677)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
My experience
Surgery requested and was arranged for a shingles vaccination, having arrived at appointed time and date, no vaccine was available. Informed I would be contacted to arrange another date, as yet not heard.
— Dianne R
Verified review (1604671)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Firstly, thank you for following the link to promptly book your vaccination. It is highly unusual for us to not have stock at Kingston. However earlier this month we did have an issue with stock being to Somerstown in error and we did have to rearrange some appointments. I wonder if this coincides with your appointment. I am very sorry that you were not contacted to have your appointment rearranged. We would normally advise you to follow the link in the text (as you will receive this again) so you can rebook at your convenience. We will ensure the staff member is advised to give this information out in future to avoid miscommunication.
Overall, how was your experience of our service?
Poor
Query at reception
Had a query and needed follow on appointment, the lady I spoke to at reception, an older lady, did not get name, was very helpful indeed, this was Friday, when she could not resolve the problem, she said she would contact me. Monday morning 8.05, she telephoned me and was all sorted. Thank you so much.
— Jennifer H
Verified review (1604650)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
E consult is rubbish you have to wait to long to get help with your problem
— Anonymous
Verified review (1604443)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. We are sorry that you feel the eConsults take too long, they are generally completed within 10 working days.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Was called on time, nurse professional with care given
— Jesbeer B
Verified review (1604412)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Asthma Telephone interview
I was given a day and time that I would be telephoned re my Asthma treatment, this happened on the time given and I was questioned by a very polite Lady how I was getting on with my Asthma and the use of inhalers.
She seemed happy with my answers and wished me well and to continue as I have been with my inhalers (Brown and Blue).
— Marshall C
Verified review (1604352)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid Booster
Walked in, waited few minutes, had Covid booster jab, left. All fine.
— Lee C
Verified review (1604345)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very polite and friendly
My visit was clear at reception, I waited 5 mins, went through to have vaccine and blood pressure done, was asked if I needed anything else, very polite and friendly.
— Margaret M
Margaret M works at Mary rose manor as Carer
Verified review (1604341)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
A pleasant experience.
— Paul W
Paul W works at P Whitcher as General Contractor
Verified review (1604337)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased with my care
Very pleased with my care, feel very re-assured about everything.
— Anonymous
Verified review (1604333)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated me with kindness
The Doctor was very efficient, she listened to my symptoms and concerns, examined me and arranged for various tests. I felt she treated me with kindness and compassion.
— Sally M
Verified review (1604325)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Elderly BP appointment
Everything went smoothly and on time. Receptionist was respectful and friendly.
Pleasant uncluttered and clean waiting area.
— Anonymous
Verified review (1604279)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Listened to me
The doctor who I’ve never seen before after a call back was given an appointment, he listened to me and checked out the problem for me.
— Margaret M
Verified review (1604022)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant and thorough
Very polite reception, didn’t wait too long. Had an appointment with Louie - very pleasant and thorough. My experiences, twice at that surgery have been fine.
— Muriel C
Verified review (1603860)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant
I came for a vaccination and was seen quickly and the staff were very pleasant.
— Pamela S
Verified review (1603655)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Difficult getting access.
it's been difficult getting GP appointments these days.
— Anonymous
Verified review (1603639)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. You are correct access for patients is difficult, however this is something we constantly monitor and make changes where we can to improve.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and professional
Always on time, friendly and professional, nothing is too much trouble.
— Jacquelynne T
Verified review (1603633)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very happy
I am very happy with the surgery and the support from your staff.
— Elizabeth C
Verified review (1603624)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
