Kingston Crescent Surgery

Polite and helpful

The test was straightforward.
The nurse was very polite and helpful.

— Anonymous

Verified review (1603574) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient and friendly service

Fast, efficient and friendly service.

— Aaron R

Verified review (1603556) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This person left a star rating but no comment.

— Betty D

Verified review (1603540) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Most surprised that the doctor would not discuss my other problems as she said she is only allowed to assess one ailment. It is hard enough to get an appointment and not have any other problems taken care of.
Where are our doctors?

— Anonymous

Verified review (1603511) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. The doctor is correct, appointments are only long enough to discuss one ailment at a time, although you can request a double appointment if you have a couple of ailments. There is a shortfall in GPs coming into Primary Care, but we do offer services from other clinicians to enable the GPs to be able to cover the areas that other clinicians cannot.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Medical review.

— Sarah-jane B

Verified review (1603504) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Helpful and understanding

Very helpful and understanding.

— David J

Verified review (1603502) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All good

Booked online... Appointment was on time... out within 2 minutes... all good.

— Anonymous

Verified review (1603501) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Was told to hurry up as the doctor had another 100 patients to see.

— Anonymous

Verified review (1603499) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you felt rushed during your visit, it is not usual practice to be advise how many more patients a clinician is due to see. I will share this with our team and take learning from your experience.

Overall, how was your experience of our service? Very poor

Nothing was too much bother

Very good service. Nothing was too much bother. Very helpful.

— John D

Verified review (1603492) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Made me feel at ease

I was called in for my appointment very quickly and the nurse was very friendly and made me feel at ease.

— Anonymous

Verified review (1603486) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Best doctors I've ever had

I had a panic attack as I had to wait a bit longer but the receptionist was great, got me in early due to another patient being late. Dr Kipgen and Dr Monnery are the best doctors I've ever had.

— Martin M

Verified review (1603484) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Even after complaining of chest pains, no appointments were available and even after visiting A&E and being told I need a follow-up appointment at my doctor because of high blood pressure I still have to play the nightly lottery of trying to get an appointment online, finally getting one 2 weeks later!

— Mark B

Verified review (1603480) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We offer as many appointments as we can with the limited resources available to us. The hospital will advise you that a follow-up is required, but please bear in mind that they do not have access to see the availability at the individual GP practices.

Overall, how was your experience of our service? Very poor

Everything is good

Everything is good but making it a little easier and sooner for getting appointments to see a doctor will be much better.

— Anonymous

Verified review (1603471) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick advice

Good, professional and quick advice from GP.

— Anonymous

Verified review (1603435) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Now I see an improvement at Kingston Crescent Surgery.
How long will it last?

— Anonymous

Verified review (1603376) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your comments. We are pleased that you have seen an improvement and we will do our best to continue at this standard.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

What I expected

It was what I expected.

— Anonymous

Verified review (1603371) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

Very happy with blood taking appointment - very skilled nurse, hardly felt a thing.

— Anonymous

Verified review (1603367) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

Always found all staff at Kingston Crescent very helpful, my recent review with Nicky Appleton went very well, Nicky is always professional as well as friendly. She answered all my questions and asked me the right things, I'm very happy.

— Christine H Christine H works at First Bus as Travel Clerk

Verified review (1603363) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Dr Chowdray is very good. I only want to see 1 doctor as I have lots of problems/symptoms and seeing different ones is no good. When I ask for an appointment with a certain doctor they always say they are not available at any time.

— Anonymous

Verified review (1603361) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. You can choose to be seen by a preferred doctor, however this may lead to a longer wait time for an appointment. To maintain continuity of care, all clinicians , where required can access your medical record to be able to assist you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Swift and efficient service

Having recently switched surgeries and joined Kingston Crescent Surgery I can honestly say I'm impressed with the swift and efficient service I have received. Staff I spoke to initially were polite and helpful. The doctor I spoke to on the phone was cheery and efficient. I felt I was being listened to which for me is very important. So far I am very happy with the service I have received.

— Anonymous

Verified review (1603353) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient