I was contacted with regards to my diabetic check up, l did not have to wait long all the routine tests were taken in a very pleasant manner and I left the surgery with a promise to let me know the results of my blood test when available.
— Anonymous
Verified review (1602196)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Friendly and very helpful
Pleasant, friendly and very helpful.
— Anonymous
Verified review (1602189)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Gentle and caring
Nurse took time explaining things even though it was clear I had had other smear tests over the years.
Very careful to explain process step by step.
Gentle and caring.
— Louise P
Verified review (1602173)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Painless experience
Very well organised, professional and painless experience. Notification by text, booked online as should be in the 21st century.
Reception staff were very helpful and whilst waiting saw how patient tolerant and helpful they were. Great team for front of house.
Arrived, waited a relatively short time and was then seen, 5 minutes later I was on my way.
— Steven W
Verified review (1602157)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated very well
I visited Kingston Cresent Surgery, I was treated very well by the nurse practitioner and by the doctor. I was able to have a blood test and both consultations on the same day.
— Anonymous
Verified review (1602136)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and approachable
Very efficient and the GP was friendly and approachable.
— Anonymous
Verified review (1602118)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Painless and professionally done
I had my tetanus injection which was painless and professionally done.
— Anonymous
Verified review (1602092)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Treated with respect
As usual, well looked after and treated with respect. Informed about the injection and all went well. Thank you very much.
— Derek L
Verified review (1602086)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Not sure to which appointment this refers…
However I need an appointment to see a doctor and have found it impossible.
— Barbara R
Verified review (1602084)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. If you receive a request and you do not want to comment, or are not sure what it relates to , you can decline to reply. Please use your usual method to arrange a further appointment.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficiently run
I found it very efficiently run. In fact, I was early but went straight in. Had no ill effects afterwards. I just wish that at 87 I didn’t have to go so far from Purbrook to get it. If I didn’t still drive I wouldn’t have been able to have it.
— Myra J
Verified review (1602073)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
Very helpful.
— Anonymous
Verified review (1602062)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Very professional
Polite friendly and very professional staff thank you.
— Keith B
Verified review (1602056)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Friendly and helpful
Booking in was easy (much easier than getting a GP appointment that's for sure).
The staff are friendly and helpful and carry a lot of knowledge. Today's injection was the quickest I've ever had. Literally in and out within around 3 mins, for me, this is amazing as I hate injections. The nurse or HCSW had it all ready and waiting. Great experience under the circumstances. Thank you guys, see you in 3 months.
— Sharon T
Verified review (1602052)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No waiting around
As always, very efficient staff, no waiting around.
— Irene W
Verified review (1602051)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Not having been to this surgery before and not sure of the layout, the rude receptionist requested that in future I check in using the automated system.
— Anonymous
Verified review (1602045)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. The reception staff will advise patients to use the self-check-in, however the manner in which this information is given should not be rude. I am sorry that you found the receptionist rude, we will share your feedback with our team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Awful experience, one week of unnecessary stress
The patient's mental health was not taken into account during several contacts with the clinic. A follow up was requested by the service provider who failed to arrange the follow-up. All contact with the clinic failed over a period of a week to leave a vulnerable patient with cognitive impairment exposed. The system then compounded the issue by sending a letter directly to the capacitated patient which left them emotionally distressed for a further week compromising her emotional well being.
— Anonymous
Verified review (1602042)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that we have not provided a service to your expectations, please complete a complaint form, available on the website, we can then investigate and provide our findings to you directly.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Really good service
Really good service Friday when I needed an urgent appointment, was a little waiting time but phoned me within 2 hours. Had a good phone chat then went in as they needed to see me. Was able to get medicine that day.
— Rachael G
Verified review (1602035)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The answer of very poor was given because the so-called nurse who was supposed to remove all of my head stitches did not do so, there are still stitches remaining which will now have to be removed during my appointment on Friday 29th April. What a waste of my valuable time as well as members of Portsdown Practice. I recommend that the nurse who was supposed to remove my stitches is spoken to and further on job training given.
— Anonymous
Verified review (1602034)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We would kindly request that you complete a complaint form that is available on our website, this will enable us to investigate and provide you with our findings.
Overall, how was your experience of our service?
Very poor
Nice and friendly session
Just found it a nice and friendly session.
— Reginald L
Verified review (1602026)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Always helpful
Very professional and always helpful.
— David S
Verified review (1602024)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
