Not my normal surgery, called forward for a Covid booster, small queue but only about 10 mins over my allotted time, everything went very smoothly, job done.
— Eric B
Verified review (1600880)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Patient
Went very well
Everything went very well, thank you.
— Anonymous
Verified review (1600875)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Absolute nightmare of a surgery
Horrible surgery, can never get an appointment, only finally managed to get one after 4 months because I waited at the door in the morning for them to open, all in all, an absolute disgrace of a surgery!
— Frankie C
Verified review (1600869)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you have found it difficult to gain an appointment, this is an issue across all of Primary Care doesn't have a quick fix due to the limited resources available. I would like to assure you that we constantly review and make changes where possible to improve.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Pain-free blood test
Good appointment. Pain-free blood test. Friendly staff. On-time.
— Wendy S
Verified review (1600866)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
Staff were very helpful.
— Anonymous
Verified review (1600861)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Ran very smoothly
The staff were very nice and my appointment ran very smoothly which put me at ease and also make me rely on, trust and make me keener on making another appointment with this surgery in the future.
— Naima F
Verified review (1600807)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Excellent
Overall, I was very happy with the service and found no hindrances in communication.
— Anonymous
Verified review (1600780)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Other
Never any problems
On time, quick and easy. Never any problems.
— Kenneth W
Verified review (1600739)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Incredibly helpful
Dr Gaught was incredibly helpful with my inquiry and referred me for blood tests which were carried out the next day, also referred for a chest X-ray the day after. Felt that she was genuinely concerned about my inquiry and wanted to help. Hopefully, now I will be referred to the Respiratory department at the hospital for investigations?
— Anonymous
Verified review (1600731)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Tip Top Service
First class service and a nice atmosphere at the surgery, well-run clinic, keep the good work up.
— Christopher T
Verified review (1600728)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and caring
Easy appointment to book via the Care Navigator on the telephone. At appointment time I checked myself in and saw the nurse pretty quickly afterwards. The nurse was very friendly and caring.
— Lorraine R
Verified review (1600626)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The nurse was efficient.
Wait time was circa 10 mins.
— Teresa M
Verified review (1600604)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Understands me and my needs
B12 booster, done by Karen.
A member of staff who understands me and my needs and works to make the experience as easy as possible for me. Without her there, I would find it all very difficult.
— Maxine L
Verified review (1600600)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
She was very helpful and took on board what I said - even called me back after a discussion with the doctor about my medication and its side effects.
— Anonymous
Verified review (1600599)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Much appreciated
The wait to get through to reception was not too long on this occasion. The receptionist I spoke with was polite and helpful. This was much appreciated.
— Patricia G
Verified review (1600594)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I have only gone to Kingston Cresent Surgery twice for my COVID jabs, as my surgery is at Crookhorn. I have been trying to get an appointment to see a GP, at my own surgery, instead of having to go elsewhere, where there are a lot of doctors I haven't even heard of, let alone know about my health issues. Within 30 mins of going online to book an appointment, it says to try again tomorrow. You can’t even phone to get an appointment, which isn’t very good for my elderly parents they don’t use the online service, and my husband orders my mother’s prescriptions online for her when she’s low on medication. There is only a certain amount of blame you can use the COVID card for. Also, it would be good if we can use our own surgery instead of going to Cosham.
It was very interesting that a locum doctor who I had met on a home visit to a close friend of ours and who I saw recently at my husband's surgery, had said she prefers my husband's surgery instead of my surgery as you get more face to face appointments!
— Anonymous
Verified review (1600593)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your for feedback. The appointments on offer are relative to the size of the site and clinician rooms available. All clinicians can access your medical record so you are not restricted to who you can be seen by. It is however your choice if you would prefer to be seen at your preferred site, but this may lead to a longer wait time for an appointment.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Other
One of the best experiences
Probably one of the best experiences I have ever had at the doctors. The nurse was amazing and very friendly. I have a needle phobia and she got it done very efficiently with no passing out. Thumbs up to her.
— Jozzianne S
Verified review (1600574)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
2 boosters for the 'price' of 1 visit
I brought my husband to this surgery for his new booster jab. It was all well organised and it went smoothly. Whilst there I was asked if I was due for mine. I had, literally, just received notification that I could book but hadn't yet done so. Thus, when asked if I would like mine then... great! Thank you. It did save another visit!
— Anonymous
Verified review (1600540)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Attentive and kind
The staff are very attentive and kind.
— Li L
Verified review (1600202)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased
Very pleased with the service I received. Thank you.
— Lina T
Verified review (1600123)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
