My needs are to do with my heart and this doctor absolutely nailed it, his professionalism and knowledge filled me with confidence. Thanks doc.
— Michael H
Verified review (1600091)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Got a prescription sorted
I asked some questions and the young lady nurse actually got a doctor to look at my ankles as they were very sore, blistered and aggressively itchy, and he got a prescription sorted. Thank you.
— Sarah Y
Verified review (1600085)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Much appreciated
The nurses were really friendly and put me at ease. They were also very knowledgeable about the vaccinations that I needed for my holiday. Plus they gave some general travel health advice. Much appreciated.
— June M
Verified review (1600056)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Carried out efficiently
Carried out efficiently and appointment was on time.
— Anonymous
Verified review (1600044)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No problems
No problems or waiting time apart for five minutes.
No record of vaccination given or which vaccine used.
— Jean S
Verified review (1599988)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Well organised and very quick
The vaccination centre was well organised and very quick.
— Madeline T
Verified review (1599978)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Well Organized
Speedy service for our 2nd Covid booster.
— Anonymous
Verified review (1599949)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was able to arrange an emergency appointment to be seen by one of the doctors at this surgery (Somers Hub) & to be seen by a real person within 24 hours of my phone call. I had first gone somewhere else who advised me to see a GP at my surgery. After a couple of phone calls (but not too long a wait) I was able to arrange to be seen the very next day mid-afternoon by a GP (for physical examination, etc). I know this is how it should be anyway under normal conditions but post-covid, nothing is the same.
— Anonymous
Verified review (1599940)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
Good service from the surgery.
— Anonymous
Verified review (1599934)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
I turned up 10 minutes before my appointment and checked in. I was told to take a seat. Place was not busy. 60 minutes later I asked what was going on. Lady at reception said she sent a message to the doctor. After 2 hour wait, the doctor called me and said sorry, he did not see me on the screen. I understand if it is busy and I have to wait but in this case it was quiet. I was supposed to be there for 1 minute only but instead, I spent there more than 2 hours. That's why I think the service was very poor.
— Anonymous
Verified review (1599930)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. When our clinics are running late the check-in screen advises how long, or the reception team will advise, but to wait 2 hours is very unusual. Please contact on 02392 627765 or complete a complaint form on our website so w can investigate this and provide you with our findings.
Overall, how was your experience of our service?
Very poor
Seen promptly
Very efficient, seen promptly. Had my injection by the doctor.
— Anonymous
Verified review (1599907)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good listening
The waiting time was good, a good balance of control in the surgery and a good listening nurse.
— Diane G
Verified review (1599904)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Welcomed with a smile
I was welcomed with a smile behind the mask, the dietician was really nice and helped get my b12 brought forward, she was very supportive of my weight loss.
— Rose D
Rose D works at Nhs as Ward clerk
Verified review (1599886)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good surgery
Good surgery although I only went to the hot room this time. I was seen by a very polite, friendly GP.
— Anonymous
Verified review (1599885)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nothing was too much
Sue Brown was very helpful, I watched her with other people and she was good, nothing was too much.
— Julie F
Verified review (1599872)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
It would be nice to actually see a doctor I know I missed a phone call but if I had a proper appointment I would have been there, plus trying to phone for an appointment is like platting soot, impossible, where do all these people come from when you ring at the time stated and they can’t do any more that day what happened to forward planning I am fed up with your services when I did get in to see a nurse for a blood test was treated very nicely can I get result on the NHS app.
— Albert S
Verified review (1599868)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you find it difficult to gain an appointment. Most appointments can be dealt with over the telephone, that means that more patients can be spoken to and assisted with, than if all appointments were face to face. More and more patients are requiring help and therefore the appointments fill very quickly. Yes you can review your results on-line.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick in answering and finding solutions
I went to the desk to solve some problems with our registration and online access on the surgery site. Your staff is very helpful, quick in answering and finding solutions.
— Gheorghe S
Gheorghe S works at GLS RGN LTD as nurse
Verified review (1599863)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Extremely comprehensive
I was very impressed to get an appointment within a week, and the examination and assessment was extremely comprehensive and very helpful, including referral onwards.
— Joy H
Verified review (1599858)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt and efficient
The appointment was prompt and efficient and the outcome has made me aware of a minor health issue.
— Geoffrey C
Verified review (1599850)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Surgery was excellent
The surgery was excellent and helped me out as a new customer. Nothing was too much trouble.
— Leslie M
Verified review (1599840)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
