Kingston Crescent Surgery

Kingston Crescent Surgery

Overall satisfatory.

— Emmeline W

Verified review (1599834) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and appropriate response

Quick and appropriate response from GP telephone consult and excellent from nurse practitioner at Cosham on the same day.

— Lisa S

Verified review (1599826) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Service was very good

Surgery was not crowded and the service was very good, thank you.

— Peter B

Verified review (1599827) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very efficient and friendly

My booster was on time, nurse was very efficient and friendly.

— Valerie P

Verified review (1599824) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very happy with my treatment

I was very happy with my treatment and the service I received.

— Alan D

Verified review (1599815) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Had no problems

It was like, every time, I had no problems.

— Anonymous

Verified review (1599814) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Attentive, caring and compassionate

Doctor was very attentive, caring and compassionate.

— Yolanda H

Verified review (1599810) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

5 stars.

— John N

Verified review (1599808) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very comfortable

I felt very comfortable with everyone.

— Carol V

Verified review (1599795) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Nice and helpful

Lovely lady, very nice and helpful.

— Brenda W

Verified review (1599796) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Only kept waiting 5 minutes

Checked in automatically. Only kept waiting 5 minutes to see the nurse.

— Graham C

Verified review (1599793) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Always quick to help

Because you are always quick to help me.

— Frances M

Verified review (1599790) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Always nice and happy

Because the staff are always nice and happy.

— Cynthia H

Verified review (1599789) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Chatty and pleasant

Nurse was very chatty and pleasant.

— Susan L

Verified review (1599778) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Good service

Good service provided.

— Anonymous

Verified review (1598542) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Asthma check

Excellent advice based on newest evidence.

— Anonymous

Verified review (1598526) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cancelled by Dr, just as I’d gotten nearby!

In all the time you’ve been merged, I have not been able to get a face to face appointment with a Dr, when I did, I got called to say it wasn’t needed to be a face to face ( which I wanted) I appreciate how busy the Drs are, but I’m hardly hogging appointments! I also previously got a message asking me to fill in a questionnaire about my copd, which I’ve never been told I had! Plus asking me how often I need to use my emergency pack. Again never prescribed & can’t speak to anyone who knows! Then you call in to reception and see so many missed appts, so if repeat time wasters, surely they should be told they need to find a new surgery? I’ve still not had all my health issues dealt with.

— Anonymous

Verified review (1598491) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. An assessment is carried out by a clinician who will make a decision as to whether a face to face appointment is required, we have to make decisions on need rather than want. Please be assured a high percentage of appointments can be carried out to the same standard over the telephone. With regards to missed appointments "DNA's" as we call them, this is something we are currently working on and we will ensure repeat offenders are monitored and contacted to try to improve on this area.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

First time in Kingston Practice since Hanway Road closed. The 2 receptionists I spoke to were great very helpful. The lady that did my bloods was lovely couldn’t do enough for me, Did my blood pressure too.
I have answered 2 of the questions with low stars because I haven’t reached the outcome of my treatment yet.

— Elaine S Elaine S works at Solent NHS as Administration Assistant

Verified review (1598490) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very grateful

The nurse who helped me was called Laura. She is a real asset to the surgery. Very grateful for her help just wish it wasn’t so long a wait for a scan when feeling very uncomfortable.

— Louise A

Verified review (1598486) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Not impressed

This surgery is very poor in my opinion. If after an operation you end up with blood and pus pouring from your belly button make sure it’s at 8am because you sure won’t get an appointment at any other time even if you phone the emergency line. Infection and sepsis are very dangerous conditions, I was worried and knew I needed antibiotics. After being told by a nurse last year that I had heartburn when in fact I had a ruptured appendix I am really not impressed. I suppose there are some doctors at the surgery, but I’m beginning to wonder. However the nurse I eventually saw to dress my wound was lovely as were the nurses who did my blood tests recently.

— Anonymous

Verified review (1598484) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we are not providing a service to your expectations, however, if you cannot gain an appointment at the Practice you will be signposted the other alternatives where you can seek assistance including emergency medication. I would like to assure you that we do have doctors, along with many other clinicians and you will be appointed with an appropriate clinician, depending on what is required at your appointment, there is always a Duty GP available who can assist and if necessary join the consultation.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient