The doctor listened to my needs and helped me 1000 times more than the e-consult that I did over a week before! The e-consult was telling me I needed to possibly try anti depressants for mood swings caused by peri menopause! This is just outrageous. I’m 47 and have been on the pill to control menopause symptoms but it’s no longer working. I’ve even tried HRT before.
The doctor listened to me and I was finally heard and I will be forever grateful. All my symptoms are textbook so to be fobbed off with taking all these other things was not acceptable. This doctor on this appointment was spot on. Thank you.
Although I’m yet to feel the benefit but at least I’m on the right medication now.
— Sarah R
Sarah R works at Portsmouth City Council as Support at PCC
Verified review (1598476)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Brilliant
Brilliant, hardly any wait, very professional… only blight was I was told by receptionist I needed other jabs that I was sure I’d had, anyway once through to see the doctor he confirmed I’d had them.
— Anonymous
Verified review (1598467)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
After first aborted test, I came back a week later and another nurse took blood with no problem.
— Anonymous
Verified review (1598456)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Didn't find out what the test was before I went. I had to ask when I got there. Still don't know what the results were.
— Andrew F
Verified review (1598451)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Please do ask if you are not clear why/what a test is being done for. Patients are only contacted with with results if any follow-up is required.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Very good
It’s very good, staff were polite.
— Stephen K
Verified review (1598449)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Happy with my appointment
I was happy with my appointment and the way I was treated.
— Anonymous
Verified review (1598438)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Dealt with to my satisfaction
Was seen within 5 minutes of my appointment time and dealt with to my satisfaction.
— Anonymous
Verified review (1598430)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Life Saving Help
On Friday 25th March 2022 I reported to Kingston Crescent Surgery with breathing problems after reporting it to 911, my oxygen levels were very low and I was going into distress. The nurses that treated me were very kind, thoughtful and professional. They put me on a oxygen bottle and called an ambulance and I was taken to QA Hospital where I still am (1st April 2022). I would like to thank both of the nurses for help saving my life. I have heard that some people knock the surgery but all I have is praise for them. Very well done.
— John H
Verified review (1598301)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
To be honest I do think Portsdown Group practice is hit and miss. Unless you have a PC you never get an appointment. The surgery seems like they don't really care and the bottom line is if you dont have a PC how in hell are you supposed to get an appointment? I'm using my phone to type this so don't think I used a PC or laptop because I dont have one. Also if it is on record you're having a blood test on a Monday and the doctor wants another blood test Wednesday! So why not communicate with each other? So there is a lack of communication in the surgery. If I could find a surgery where you dont need a PC to make appointments I'd leave the Portsdown Group as I do think power has gone to their heads. When phoning it is so annoying having to listen to the automated service why can't we speak to a person?
— Anonymous
Verified review (1598168)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We offer access to all patients through various means, to allow patient's choice and also to try ensure that all patients can gain access. Appointments can be arranged via telephone, through on-line via PC, laptop or mobile telephone. We also have eConsult, often a preferred alternative, however this is limited to on-line. Also patients can attend and gain appointments at reception. All of our calls are answered by a member staff. You are correct in the fact that if more than one blood test is required there should be communication to ensure these are carried out in one appointment, this would be beneficial for both you and us, we will share this with our team and make changes where we can.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Pleasant nurse
Went in on time. Very pleasant nurse.
— Angela A
Verified review (1598164)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
All went well.
— Andrew W
Verified review (1598103)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Lovely nurse
Lovely nurse. Put me as ease.
— Anonymous
Verified review (1598096)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was seen by a very experienced competent nurse who was excellent.
— Roy H
Verified review (1597975)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
The Dr was very thorough. Tried for almost 2 weeks to get through to reception which is not good when you are in pain.
— Joy W
Verified review (1597922)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Access to Primary Care is an issue, we constantly review and make improvements where we can, this is to ensure that we offer as much access as we can, with the limited resources available to us.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Good service
Good service, kind staff, very clean area.
— Maria S
Verified review (1597846)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Vaccination Boosters
After receiving a text reminder for vaccinations for Tetanus and MMR. I arrived just before my appointment of 11 am and booked into the system very easily. I took a seat and was called by the doctor promptly. The vaccinations were administered and I was able to leave shortly afterwards. I found the experience to be satisfactory.
— Anonymous
Verified review (1597657)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment For Issues with Left Arm
I call the surgery because of severe tingling in my left arm which is progressively getting worse. I was given a next day appointment with a physiotherapist to check my arm. Because I had bowel cancer in 2016 and Covid in December last year. He spoke to my GP who felt it would be a good idea to have a scan on my chest. During my appointment I felt they want to find out what is causing it. (Was expecting them to just give pain killers and send me packing) so I wish to personally thank the team at Kingston Crescent Surgery for helping me..
— Anonymous
Verified review (1597656)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctor I saw was very nice
Doctor I saw was very nice, didn't rush me, as well as the reason I was there talked about long term and gave me medication for that also. I don't go doctors that often normally just deal with problem myself as most time feel like you just a number and shouldn't be bothering them. Only thing I do think is a here no appointments left and get told should call 8am wen u have been. Absolutely awful is trying to ring at 8am to get appointment as always busy and you could be calling constantly from 8am and if you eventually get through to Doctor I saw was very nice, didn't rush me, as well as the reason I was there talked about long term and gave me medication for that also.
— Deborah H
Verified review (1597640)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Very helpful and polite
The people were very helpful and polite.
They answered my questions without any hesitation.
— Jeanne B
Jeanne B works at Not applicable as Retired
Verified review (1597636)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Poor this time due to call. Phone was switched off at your end nhs I tried contact Thankyou , NHS. You contacted.
— Alan H
Verified review (1597620)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you had difficulties getting through on the telephone. We do have a capped number of lines, once we have reached capacity your call will not connect, however please persevere until you can connect and then hold on the line to speak to us.
Overall, how was your experience of our service?
Very poor
