Kingston Crescent Surgery

Kingston Crescent Surgery

It was great to meet Dr Chowdry for the first time, and he was very helpful.

— Anonymous

Verified review (1597419) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and knowledgeable

Yes Okay, I was seen very quickly by a lovely lady. She was very helpful and knowledgeable. I left the surgery feeling much more relieved and with a prescription that really worked quick.

— Wendy P

Verified review (1597417) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

Desk lady was very helpful and my visit was efficient which surprised me as in the past the service had been poor.

— Diane W

Verified review (1597416) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Everyone helpful

Little bit of a wait, but wasn't urgent. Can't be helped sometimes. Everyone helpful.

— William W

Verified review (1597415) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

The reception was very pleasant and tried to help but we have a battle every time we call to get a rescue pack which you can clearly see is on my notes . The only person who I don't have a fight with to get this prescribed is Dr Ozard. This pack keeps me out of hospital and is a requirement from the respiratory team at QA. I have had these for months. Other than this issue I am more than happy with my care at the surgery.

— Gordon L

Verified review (1597414) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that it is a "battle" to get your rescue pack. We will share this with our team and make changes to improve this where we can.

Overall, how was your experience of our service? Neither good nor poor

Recent appointment

Very helpful.

— Jean W

Verified review (1597412) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Friendly and helpful

The nurse I spoke to was very friendly and helpful she helped me with everything I needed to know.

— Sylvia J

Verified review (1597410) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Appointment

The emergency doctor was called, I was told morning but was 3.30 in afternoon which I know can't be helped but not good wen your in agony. My sons golf ball sized abscess has popped by its self by then leaving a hole the size of a ping pong ball in his bum cheek. He was told it must be cleaned and dressed in case infection and a nurse would come. Still no nurse and this was last wed. He is severely disabled and can't get to doctors. Also the antibiotics were never delivered as told they would be . I feel the whole system is a let down now , and getting away with it by blaming covid . Sorry it's how I feel .

— Jimi R

Verified review (1597406) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please complete a complaints form which is available on our website and also provide a written consent form your son. We can then investigate your concerns and provide our findings directly to you. I would like to assure you that we take all complaints seriously.

Overall, how was your experience of our service? Poor

Swift action was taken

Swift action was taken for something that was suspected and turned out to be serious.

— Julian M

Verified review (1597401) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Because its taken so long for me not the wait to come seek help as I've been swerving coming in as honestly I've been scared, after my appointment I felt re assured there's a chance I can be fixed.

— David A

Verified review (1597400) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Really happy with your service

I'm really happy with your service, it's professional.

— Beata K

Verified review (1597394) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Everything is well explained

Very nice nurse, everything is well explained.

— Jacek G

Verified review (1597383) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

My experience

They tried very hard to get me seen.

— Pamela B

Verified review (1597379) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

My experience

Very good, thank you.

— Elaine W

Verified review (1597334) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Urgent appointment.

— Aileen J

Verified review (1596331) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

For the third time I visited the surgery to be told a totally different reason once I got there for the visit-nice staff but somebody needs to look at the bookings and how and why they are made and they are appropriate.

— Anonymous

Verified review (1596261) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear that you are receiving conflicting information from our staff. It would be great if yo could contact us on 023 9262 7765 to discuss this further so we can identify where our processes have potentially broken down.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am more than satisfied

I am more than satisfied with my treatment and also with the doctors nurses and reception staff who was very courteous and helpful.

— Ronald G

Verified review (1596209) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

To be honest I was not impressed as they didn't do what I needed doing. I now have to speak to a Dr regarding this matter which delays everything and just makes me feel worse.

— Zona M

Verified review (1596125) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

We are sorry to hear that our service did not meet your expectations. Whilst it sounds like you have been referred for GP review to progress your current medical issue, it would be helpful if you could provide more details to [email protected] for us to investigate and take learning.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and kind

I like the way the nurse communicates with the patients. The staff are friendly and kind.

— Regina G

Verified review (1596101) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Worked well and efficiently

Worked well and efficiently. Nice nurse practitioner who made me feel welcome. More face to face appointments please.

— Anonymous

Verified review (1596079) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient