Appointment was on time with polite, friendly staff.
— Richard R
Verified review (1596070)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
In my opinion the surgery, GPS and the staff, all need a good shake up, the staff talk to us as if we are interrupting their routine, the attitude needs to change. The nurses are great, no complaints. Now the doctors.. they need to wake up and smell the coffee, I understand that there are people who benefit from video calls, but there is a lot more of us that want to sit in front of a doctor, they don't know our names, they don't check our history, we are alien. When we need to see a doctor the wait is too long, I get the impression the doctor thinks our mandatary 10mins time is up and they want us to leave. there's no respect or care anymore, everything is too much trouble.
— Alan S
Verified review (1596064)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thanks you for your feedback. Whilst your feedback regarding our nurses is appreciated, your comments regarding other staff are concerning. Please do contact the Operations team on 023 9262 7765 to discuss in more detail. Whilst face to face contact did reduce during the pandemic, we have never stopped offering face to face appointments, and if you do need to be seen, please be reassured our clinicians will arrange this during any telephone review. We can assure you that your records are accessible for any clinician you consult with to review, and all GP appointments are at least 15 minutes. We certainly do not want you to have the wrong impression that everything is too much trouble and would value the opportunity to investigate and discuss further.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Always very polite.
— Raymond B
Verified review (1596060)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
My appointment was for 8am the doors didn’t open till 8am. I registered that I’d turned up sat down and wasn’t called till 8.12. I was clearly the first appointment and saw the nurse walking backwards and forwards with coffees before she was ready to see me. It then took her ages to log on before we could even discuss my appointment. I didn’t leave the surgery till 8.30. Why are the staff not ready for 8am I booked that time for a reason so I wouldn’t be late for work. It’s very frustrating.
— Nicola M
Verified review (1596047)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I am sorry your appointment should not be delayed, all staff should be ready to begin their shift on time. We will share this with our team and take learning from it.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
On time
On time and treated in a very respectful way.
— Anonymous
Verified review (1596039)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I am very happy with the practice but I have not seen a dr in 3 years face to face, which at times I would like to do.
— Rosemary M
Verified review (1596036)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
KINGSTON CRESCENT SURGERY
I haven't been to Kingston Crescent Surgery since November 2021 so I'm confused as to why I have bee asked to do a review for this surgery. I refuse to go to Kingston Crescent Surgery since November 2021 when I was forced to wear face covering when I am exempt from wearing any as I have breathing problems and I just can't breathe with one on.
— Jenny J
Verified review (1596035)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you received a request when you had not attended, if you receive a request you can decline to respond.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I waited over 30 minutes passed my appointment just for my B12 injection.
I’m pretty sure a lot of patients were annoyed as well.
— Lisa S
Verified review (1596032)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments. I am sorry that your appointments was running late, usually you are advised when checking-in if there is a delay in your appointment. Generally the only reason that appointments run late , is due to clinical need.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good experience
Good experience overall. The check in process was easy and the wait for my appointment was quick. Staff are friendly and very helpful.
— Nicola D
Verified review (1596031)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First cervical smear
I had Nurse Judith Fajardo for my first ever cervical smear appointment, she made me feel comfortable and relaxed from the get go and calmed my nerves. She told me everything she was doing and was quick and effective with little to no pain at all, I'm no longer scared of having my smears done thanks to her!
— Samantha G
Verified review (1596027)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Good service.
— Anonymous
Verified review (1596025)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Excellent doc made me feel at ease.
— Kelly S
Verified review (1596024)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good Care Service
To your Clinician,
Great Care Service: Punctual, courteous, effective, pleasant and treated with dignity and respect at all the time and last but not least very professional.
Thank you.
— Samuel R
Samuel R works at Redfunnel as C.S.A
Verified review (1595935)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
I cannot fault the service I received today. I rang on behalf of my dad. They rang him back and he saw a doctor a couple of hours later and he also had blood tests with the nurse today just after seeing the doctor. The doctor he saw Dr Gaunt was professional and sympathetic to a very anxious person and the nurse was super too. Thankyou so much.
— Heather Thomson
T356984
Review left 4 years ago
This review complies with Google's policies.
Phone call
Had a phone call from gp. She was really helpful and said she would need to see me. Gave me an appointment same day. She listened to me and prescribed cream for me. She was very good and helpful. Really happy that I got to see a dr.
— Elaine M
Verified review (1595721)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thorough and caring
The phone system is not brilliant, but when I eventually got through I was dealt with quickly. My visit to see the GP at Cosham Park House was very good. The doctor was very thorough and caring and I felt that my needs were met.
— Anonymous
Verified review (1595693)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Consultation
The consultant was very knowledgeable and courteous. Did her best for my treatments.
— Vinay K
Verified review (1595665)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Using the phone to call you was a waste of time. I came in and everything was done within a few moments.
— David H
David H works at Wightlink as Crewman
Verified review (1595642)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that calling was a waste of time, but pleased when you came in that we were able to assist.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything was explained
I had a telephone conversation re my treatment. Everything was explained fully to me.
— Elizabeth C
Verified review (1595607)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I have not had one no appointment’s available
I think this surgery is very poor and needs a good shake up
— Mary S
Verified review (1595588)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that we are not providing a service to your expectations.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
