Everything was done on time. Didn’t have to wait too long.
— Anonymous
Verified review (1595585)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Blood test
The booking in system is fine, but there were no wipes provided, so I was unable to wipe the screen down, which was poor with all things considered. The waiting time was short and sweet. The person who dealt with me for my test was talkative and reassuring, but surprisingly didnt' wear gloves or a mask, which I found odd!
— Dennis B
Verified review (1595578)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank your for your feedback. Yes there should be wipes available to wipe the check-in screens which we ensure happens going forward. When you are being seen by a clinician they should be wearing a face mask, but only gloves dependent on what is being done. We will highlight these areas with our team and ensure this is improved going forward.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
A satisfactory telephone consultation.
— Anonymous
Verified review (1595570)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Doctor was Great
My experience with the Portadown practice has been a life saver, been really unwell got an emergency appointment and doctor was Great and thank Goodness for him.
— Anonymous
Verified review (1595567)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Nurse needs to be more gentle with her paitents
— Anonymous
Verified review (1595563)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank your feedback. All nurses are trained to be gentle with patients where required, we are sorry that this did not happen in your case.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Seen quickly
Seen quickly, very polite, informative.
— Jacquelynne T
Verified review (1595553)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Excellent service from this responder, she has restored my faith in the surgery. She went out of her way for me. Well done.
— Derek B
Verified review (1595537)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
The triage nurse who took my blood was excellent, had a bit of trouble as my veins are not too clever. But she put me at ease talked me through it and it was fine in the end.
— Richard H
Verified review (1595519)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
The person I spoke to was very helpful and gave me an appointment to see someone.
— Anonymous
Verified review (1595500)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection in my shoulder
I had an injection in my right shoulder.
Before I had the injection I was told a lot of stories about them but I must say the guys that did it was very good, no pain and very quick.
Top marks.
— Anonymous
Verified review (1595499)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Recent experience
Very pleasant and helpful.
— Anonymous
Verified review (1595480)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
All good, great service.
— David C
Verified review (1595409)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very professional and very kind
I was very pleased with my recent appointment. My specialist nurse was very professional taking the time to check my problem and referred me to the physio for more checking. Very professional and very kind.
— Maria P
Verified review (1595312)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
The staff were unhelpful and in my opinion the staff should try to help.
— Anonymous
Verified review (1595261)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you found our staff to be unhelpful. We will share this with our team and take learning from your experience.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have been trying for 2 weeks to get appointment 1 phone at 8am told to phone 10am then told to phone 2pm and each time told to try again next day if y ou look at my file you can see I don't see doctors I don't like you but last over 2weeks I have felt like ill and not able to even talk to a doctor well I am going to do it my way that is why you got that GOOD NIGHT I don't care I have nothing to lose
— Lynn T
Verified review (1595136)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Firstly I am sorry that you have been unwell for 2 weeks and have been unable to obtain an appointment. Access can be difficult, however please be assured that we continually monitor to ensure we are maximising the limited resources available.
Overall, how was your experience of our service?
Very poor
Excellent service
Excellent treatment and service, lovely and efficient staff.
— Irene W
Irene W works at N/?A as Retired
Verified review (1595062)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Because she did not bruise my arm.
— Anonymous
Verified review (1594987)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Felt comfortable
Felt comfortable and was talked to throughout and what was happening.
— Charlotte H
Verified review (1594938)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Pharmacist contact
This was a very helpful and assistive appointment. Not only was time given over to discuss health concern there was an opportunity to learn further over the aspects of the medication offered. I am thankful for the time offered.
— Peter D
Peter D works at NHS as Mental Health Nurse
Verified review (1594898)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Recent appointment
Was very quick with very little waiting time.
— David G
Verified review (1594888)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
