I waited only a few minutes before being called into the room to have a blood test. The nurse was very friendly, did the blood test and answered the questions I had for her. I could not have had a better experience, all done with a smile.
— Anonymous
Verified review (1594827)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
My appointment was cancelled, the receptionist told me Kirsty was off sick. She wasn't as there are 2 Kirstys and the one I have been seeing was NOT off sick. Not happy about that stupid mistake.
— Allen C
Verified review (1594802)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that an error was made by our reception staff, we will share this with them and take learning from your experience.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was booked in for 10.30 waited 30 minutes, but the appointment went well.
— Kathleen P
Verified review (1594763)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Patient
I appreciate the help I have.
— Fatou J
Verified review (1594757)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff were extremely helpful
All staff were extremely helpful and very friendly.
— Anonymous
Verified review (1594746)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient, friendly
Efficient, friendly and professional.
— Harvey W
Verified review (1594744)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Asthma review
Was quick review over the phone.
— Anonymous
Verified review (1594714)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
The appointment was on time Nurse was very helpful and chatty.
— Anonymous
Verified review (1594710)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Annual blood test
I arrived in time for my blood test it was given promptly and professionally.
I was in and out within five minutes.
— Peter H
Verified review (1594700)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood pressure checked
Very short appointment, as it was just to check my blood pressure (an ongoing issue) and give me forms to check it myself for 2 weeks. As always, very friendly and helpful staff.
— Paul W
Verified review (1594695)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The nurse was great
I had blood tests done and the nurse was great, very friendly and managed to get blood straight away (it can sometimes take a few goes).
— Sarah B
Verified review (1594689)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very grateful
The nurse I saw called Jackie was so nice and understanding about what I was going through, as well as the other nurse in the room with her (didn’t catch her name). Both equally lovely and both tried to make my daughter feel comfortable whilst I was sat in the chair. Very grateful.
— Rosie-anne R
Verified review (1594688)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt and thorough attention
Prompt and thorough attention after a late appointment had been organised. Caring and considerate.
— Anonymous
Verified review (1594686)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Always very helpful
Always very helpful and understanding.
— Rene K
Verified review (1594678)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Blood test
Appointment on time - friendly Nurse.
I was in and out within 10 minutes.
— Jacqueline E
Jacqueline E works at Mayfield School as Teacher
Verified review (1594672)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I always receive a smile
I always receive a smile and a welcome which makes me feel good even though I am a senior citizen.
— Barbara S
Verified review (1594666)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Alternative surgery
I was called to attend an appointment and requested to attend an alternative surgery to my usual but still within the Portsdown group practice. This was not problematic for myself and would encourage those more mobile to do so if this the way forward to be seen in a timely manner. Kingston Crescent is bright and clean, staff behind reception are friendly, welcoming and helpful. It is a much more user friendly building. All was a smooth process from arrival to leaving, everyone polite and friendly.
— Louise J
Louise J works at NHS as Associate Practirioner
Verified review (1594665)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The nurse was very friendly
The nurse was very friendly and it didnt hurt when she gave me an injection to take my blood test, also she was understanding about my hearing loss .
— John G
Verified review (1594664)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Doctor looked after me
I was very poorly and the nurse and doctor looked after me, now I'm feeling much better.
— Amanda D
Verified review (1594648)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Recent appointment
Been 2weeks trying to get a prescription for HRT
— Margaret C
Verified review (1594635)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you have had difficulties gaining your HRT prescription. The fastest way is to complete the relevant eConsult to request.
Overall, how was your experience of our service?
Poor
