Kingston Crescent Surgery

Kingston Crescent Surgery

No delays or problems.

— Anonymous

Verified review (1592841) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Cannot fault the treatment

I have been with this surgery now and cannot fault the treatment I received from this surgery. The doctor I saw was efficient and got me a hospital appointment within one day.

— Anonymous

Verified review (1592182) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Cervical smear

The nurse that examined me and took the sample was ever so friendly, and put me at ease straight away.
These smear tests are never a nice experience, but it was made to be completely comfortable, and over very quickly.

— Michelle P

Verified review (1592173) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

The person I saw was very good, and the girls in the surgery was very helpful.

— Ann M

Verified review (1592147) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very helpful

They were very helpful with me.

— Brian L

Verified review (1592078) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

I phoned at 1000 hrs on hold for 30 mins, I phoned again at 1400 hrs on hold for 20 mins I gave up.
Visited surgery NO appointments available filled out form on line six days ago still waiting reply.
Visit surgery again asked for practice manager finally got to see a "social prescriber" who was helpful and arranged a home visit to my 94 year old mother.

— Lydia S Lydia S works at N/a as N/a

Verified review (1592050) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. Please note all eConsults are responded to within 10 days from receipt.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

On time

On time, no problems.

— Anthony W

Verified review (1592045) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

The service was fine

The service was fine. The only delay was my prescription being passed to the pharmacy.

— Anonymous

Verified review (1592039) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Very poor, the nurse had 3 goes in different places in my arms before getting a vial. It was also very painful in all attempts.

— Valerie F

Verified review (1592014) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that there has been an issue with being able to draw your blood, however this can be common. Please do call on 02392627765 or visit our website and complete a complaint form, we can then investigate and provide you with our findings.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

Excellent and very friendly time with your nurse, would be very happy to see her again.

— Anonymous

Verified review (1592011) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

Very helpful person on the phone.

— Patricia H

Verified review (1592001) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

l didn't feel rushed

Katia completed the review.
I found her to be very professional, and helpful, friendly and gave me time to ask and answered my questions, and concerns.
It was good to feel she was listening to me and l didn't feel rushed.

— Anonymous

Verified review (1591997) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Asma review

Talking with pharmastist and able to speak by phone. However how can you know for sure all OK without taking a peek flow breath test to confirm how Lungs are.

— Rose H

Verified review (1591984) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. In most instances you can be assessed over the telephone just as well as face to face, if the clinician had any concerns it would be arranged for you to attend to carry out a peak flow.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Overall very pleased

Everything was detailed to me and the assistant was also very helpful and explained the whys and wherefores as to what the next step was so overall very pleased.

— David F

Verified review (1591972) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff very friendly

Staff very friendly and appointment on time.

— Valerie P

Verified review (1591969) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Asthma

Asthma, very good.

— Darryl W

Verified review (1591967) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection

The Surgery went up and beyond for me. As I made a mistake on the day. I went a day early. But they did my blood test and injection. I was very grateful.

— Anonymous

Verified review (1591962) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and helpful

The staff are friendly and helpful.

— Jean M

Verified review (1591960) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was cared for by the doctors

The doctors really really cared about me, spending time to make sure I was looked over properly for a condition that is very problematic.

— Anonymous

Verified review (1591959) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

Great service, didn’t wait long, in fact was all done before my appt time.

— Clare L

Verified review (1591957) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient