Verified review (1591846)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I did make an appointment with the doctor, but thought being it was an injection I would only see a nurse. I was surprised when a doctor did it, as haven’t seen a doctor for a while like about 3 years.
— Mary A
Verified review (1591456)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very impressed
I have only been a patient here for a couple of months but I have been very impressed by the service and treatment I have received even during this pandemic. I appreciate all the service I have received and the efficient if the staff.
— William N
Verified review (1591453)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurses are really lovely
Never have any issues booking an appointment and the nurses are really lovely!
— Anonymous
Verified review (1591441)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Disappointing
It is almost impossible to get an appointment at this surgery. You end up calling twice a day, at 8 and 2 to be told when you finally get through to someone that all appointments are gone and to try when the next appointments become available. They tell you to do an econsult but that seems to have been switched off for the last two weeks at least. They have taken on too many patients when swallowing up many of the local practices but do not have enough doctors to cater for their needs. I actually ended up hospitalised last year in a very serious condition for something antibiotics could have easily fixed if I had been able to see someone! Once you get an appointment the doctors and nurses are brilliant, but it's so stressful trying to get to them. I have tried to make a complaint before but nobody ever got back to me. Very poor service to be honest
— Anonymous
Verified review (1591364)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. All complaints that are received following our process are investigated and responded to within 40 working days.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
14th Feb was my first experience as my previous Doctor had closed. The speed of treatment and kindness was lovely, I thanked the receptionist for all their help. 21st Feb I had to go to have another ECG and blood pressure. I asked the lady taking blood if she could look at my leg, which was black, I was pretty sure it was bruising but I wanted reassurance. So ...couldn't get anyone to look at it, saw receptionist (she was lovely) and to wait for a Doctor. I hadn't been home long and Doctor phoned and asked me to go back and I saw a lovely Nurse who put my mind at rest. My point is surely someone could have seen me while I was there. I am lucky that my husband could bring me straight back as there were some appointments, some people don't have transport to go back again to Doctors when all that is needed is a little reassurance. I was very happy with all the help I received but do think someone could have looked while I was there as there were appointments.
— June P
Verified review (1591336)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Was given an urgent appt with a GP due to having kidney stones, didn't see a GP at all but a nurse...was told I would be seeing a GP....sadly this is common practice now we dont get to see a GP and most of the time don't even get to speak to one...
— Carole S
Verified review (1591317)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Your recent appointment
Not very happy with service cant get through to get get an appointment with surgery
— Anonymous
Verified review (1591313)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have made several recent changes that have evidenced an increase of appointments, however this is working within the limited resources available to us.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
The nurse that did my blood test had done something wrong not sure what exactly. It caused my arm to be swollen for 3 days and bruise that only has gone after 18 days of the blood test. My arm was extremely painful and I had limited mobility.
— Anonymous
Verified review (1591312)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that your experience of a blood test led to bruising, swelling and discomfort, this are common side effects of blood tests, however please do contact the Practice on 02392 627765 or complete a complaints form available on our website, we can then investigate and provide our findings.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Had appointment for steroid injections. Saw a lovely guy Carl who had a very calming manner. He had to call in the doctor as because of swelling he could not pinpoint the exact area. The injections were administered very professionally.
— Carolyn L
Verified review (1591306)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Better than I’d hoped!
The phone waiting times were reasonably acceptable and it’s useful to be informed where you are in the queue. This was a follow up appointment for blood tests and these were taken the very same day. Hadn’t expected that! Waiting time at the surgery was about five minutes. The test results were back within a couple of days and my GP texted me. All I’ll say is that I blame the lockdown and that her diagnosis was probably spot on!
— Geoffrey G
Verified review (1591305)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Bloods
Excellent service even though I don’t like to part with blood, perseverance won in the end.
— Lois P
Lois P works at PSUK as Dispensing Doctors Account Manager
Verified review (1591304)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very good.
— Anonymous
Verified review (1591276)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made me feel at ease
The nurse I saw was very friendly and made me feel at ease about everything.
— Anonymous
Verified review (1591272)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse very efficient
I attended for a blood test and had no problems at all. Nurse very efficient but friendly.
— Shirley T
Verified review (1591266)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Aches and pains, hips, knees and back
I am finding it hard to get around as my hips, knees and back are very painful and the doctor has referred me for Physio and I'm awaiting a call from Orthopaedic Department to be given an appointment to be seen.
— Anonymous
Verified review (1590958)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The nurse was lovely
The nurse was lovely. I had to have my coil checked and was uncomfortable as was still bleeding and she really made me feel comfortable I’m so glad it was her who did the check. Thank you.
— Anonymous
Verified review (1590905)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Medical staff (practice nurses) are generally fine, but I no longer feel like I actually have a doctor.
— Anonymous
Verified review (1590805)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you feel you no longer have a doctor, we triage to enable us to sign post to an appropriate clinician and this may not be a doctor.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Bloods and support
The nurses, health practitioners, and the doctors are superb, very reassuring and supportive following hospital care.
— Anonymous
Verified review (1590746)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Sensitive, accommodating
Very patient / client centred and sensitive to their needs and accommodating.
— Thandekile L
Verified review (1590703)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
