My appointment was at Cosham not Kingston - and I am originally registered to Haywood in Southsea although I have to attend Somerstown, so it is a lot of travelling and never knowing where I'll be and how I'll get there. Understand the reasons why but just including this because it must negatively impact other patients too.
Getting the appointment (referral) was incredibly difficult by telephone but e-consult is good. First time using it and I definitely will use this method every time going forward.
I am very happy with the appointment I had at Cosham. I arrived 15 minutes early and after signing in, was quickly told the physio was delayed - I appreciated this as it meant I knew I had time to pop outside for a phone call and to run an errand before I was seen - a little thing but I felt this was great and considerate service.
The physiotherapist I met, Andy, was great and able to diagnose my pain and in the same day sent me texts to arrange my own x-ray and 12 week physio program. So I'm very happy I have a treatment plan to move forward with.
— Julie B
Verified review (1590668)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Relieved
It was my first visit to that surgery. I saw Dr Stubbs. She was incredible. She didn’t rush me, she listened and I felt so at ease and relieved.
— Lisa H
Verified review (1590635)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Staff were very kind and helpful
Using the phone to speak to someone is useless. E form got a response. Diabetic staff were very efficient and they got a doctor to phone me. Saw the doctor in person and am now being treated with antibiotics. All staff were very kind and helpful.
— Jean C
Verified review (1590623)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Recent appointment
Lovely thorough service from the nurse. Would have give 5 but very poor service to try and get an appointment regardless of covid. Only managed to get this appointment as mentioned to nurse that it was impossible to get one and she booked me in there and then.
— Anonymous
Verified review (1590619)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Health review
It was so lovely to see a female doctor for my health concern. She was patient, kind and not only gave me a thorough examination, was able to offer the reassurance I clearly needed. Thank you so much .
— Anonymous
Verified review (1590595)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Receptionists are rude, unhelpful and everything is an effort.
Podiatrist Louis is lovely, he's very professional.
If and I mean IF you get to see a doctor, some just dismiss anything you say!
— Anonymous
Verified review (1590593)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have found our reception staff to be rude and unhelpful. We will share this with the team. We will also ensure that Louise receives your kind feedback.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
I got through
I needed a course of antibiotics as I'm asthmatic and had a chest infection. Had a call back within a very reasonable timescale. Spoke a clinician, gave the details and prescription sent to my local pharmacy for collection with the hour.
— Jane W
Verified review (1590549)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Blood test
Had a blood test on 16th February and I saw Karen Adams and as usual she was professional and friendly.
— Kevin O
Verified review (1590543)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent customer service
Excellent customer service and a very professional and talented team. 100% satisfied with the staff including reception who are very helpful and friendly. I'm so glad to have such a great team behind me!
— Christopher B
Verified review (1590526)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Jolly good job
The appointment was more or less on time and the staff were courteous. The waiting area felt safe from covid. The phlebotomist was nice and the bloods were taken efficiently and painlessly. Jolly good job. Thank you.
— Anonymous
Verified review (1590515)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
I went in for a blood test
I went in for a blood test. Was taken to the consulting room. Despite having poor veins the healthcare assistant managed to find a vein and I only got a very small bruise.
— John L
Verified review (1590512)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Fantastic service
Saw the Practice nurse to have 30 clips removed. Went in before time, the nurse was brilliant. Clips out, wound cleaned and dressed and an appt made for a weeks time. Fantastic service.
— Kevin A
Verified review (1590486)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Needed more time and understanding
— Julie K
Julie K works at Nhs as Carer
Verified review (1590476)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
Very professional.
— Anonymous
Verified review (1590462)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kind and supportive
My query was dealt with quickly and efficiently and the doctor on the end of the line was kind and supportive.
— Anonymous
Verified review (1590457)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I have to come back as the nurse tried 4 times and couldn’t get blood so am coming back next week but everything was on time.
— Anonymous
Verified review (1590453)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent
Excellent service and very efficient.
— Paul C
Verified review (1590451)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Comfortable environment
Very nice of the nurse and very comfortable environment.
— Anonymous
Verified review (1590438)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Asthma Review - telephone appointment with pharmacist
Thoroughly explained to me the importance of taking my Inhalers regularly, very informative and very friendly and professional.
— Anonymous
Verified review (1590435)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Recent appointment
Lisa was brilliant, helped us so much with knowledge for our holiday, really fast appointment booking, painless injection (not so much for my daughter).
— Anonymous
Verified review (1590430)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
