Kingston Crescent Surgery

Appointment

It is impossible to book an appointment. So I have resorted to econsult, which has worked very well for me, especially when I waste an hour on the phone to be told call back tomorrow.

— Anonymous

Verified review (1590427) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are pleased that the eConsult service has proven to be a good alternative for you.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor I saw was very nice

I didn't have to wait long, the doctor I saw was very nice explained everything clearly.

— Jenny W

Verified review (1590425) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

I think that they should more face to face appointment as I had to phone 111.

— Anonymous

Verified review (1590422) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We constantly monitor our limited facilities to maximise the appointments available.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I was sent a letter telling me my appointment was at 11am on the 15th of February at Kingston Crescent, but when I showed up, they told me it was at 11:10am at Crookhorn. This wasn’t too much of an issue as I drive, so I managed to get to the appointment in time. The main issue is that I live round the corner from Crookhorn, and the appointment was for my baby, so I had to get my baby sorted and then drive into Northend, just to take her out the car and be told to drive back home again.

— Anonymous

Verified review (1590415) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank your for your feedback. We are sorry for the administration error and the inconvenience caused, we will share this with our team and take learning from your experience.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Holiday injections

Had an appointment to get some shots for South Africa, the nurse was really informative and extremely knowledgeable, cant thank her enough for all her advice and help.

— Sharon T Sharon T works at NHS as Operating department practitioner

Verified review (1590409) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

Friendly staff and clean environment.

— Samantha B

Verified review (1590405) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

Fantastic as usual.

— Anonymous

Verified review (1590399) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated with kindness and respect

As per usual I was treated with kindness and respect. In within minutes, jab and gone, most satisfactory!

— Peter S

Verified review (1590395) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

The staff were very friendly and helpful.

— Jayne D

Verified review (1590388) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Seen the day I called

I got to see a Dr in the day I called and I received a follow up phone call about a week later.

— Jonathan L

Verified review (1590384) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Nurse explained everything

Nurse explained everything very well and put me at my ease before giving injections efficiently.

— Brian S

Verified review (1590383) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very good

Very good and friendly staff.

— Marcin D

Verified review (1590382) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

I was seen very quickly

Because I was seen very quickly I was in and out in a few minutes. I'm a bit worried as on TV today a Dr said as my immune system is poor nobody has received a fourth dose. Well I have so a bit worried.

— Myra M

Verified review (1590379) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Very nice experience

It was very nice experience. Very polite and friendly.

— Gupta D

Verified review (1590377) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

All went smoothly.

— Anonymous

Verified review (1590374) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment on time

Appointment on time, nurse very efficient, thanks.

— Stephen O

Verified review (1590370) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

Quick service.

— Gary E

Verified review (1590368) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Appointment

Visit to surgery was good but services for elderly vulnerable people need improving.

— George H

Verified review (1590364) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share your comments and make changes where possible.

Overall, how was your experience of our service? Good

My experience

They were very helpful and very polite.

— Anonymous

Verified review (1590363) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

Friendly and helpful.

— John B

Verified review (1590360) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good