Kingston Crescent Surgery

Very polite and professional

Very polite and professional attitude. Was impressed with their work ethic.

— Caroline M

Verified review (1584052) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Just good.

— Caroline B

Verified review (1583707) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

My experience

The speed at which the GP rang me then called me into the surgery for a consultation.

— Derek F

Verified review (1583705) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Important to answer to keep appointment, to cancel the appointment best to ring so others get the appointment to see doctor, thanks.

— Usha Z

Verified review (1583600) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

Friendly service.

— Craig L

Verified review (1583435) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Blood test.

The nurse was very polite and everything was done in the easiest manner.

— Jeanne B Jeanne B works at Not applicable as Retired

Verified review (1583428) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent telephone appointment

Booked a telephone appointment for 9.45am to 10am. Only received a call at 12.10pm with a voicemail being left saying the doctor will try again later but did not. On the online portal it says the appointment went through with no issue and did not describe the above.

— Alaya K

Verified review (1583414) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you were not contacted within the appointment window advised, usually we would try more than once to contact a patient, especially if we are running late but in this instance this did not happen. We will share this with the relevant clinician to enable them to improve on this Practice going forward.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I had a telephone consultation after a large number of trying to get through on the phone lines. The doctor booked me in for an appointment only on my arrival to find no appointment was made I was also booked for a hot appointment due to fever even though I had confirmed I wasn't covid positive. To then be asked to wait out in cold for over 30 minutes I live in Southsea was made to travel to Cosham where was I supposed to go for 30 minutes I was not happy especially as I was feeling really unwell I believe as we have so many doctor practices we should be able to get appointment near our homes.

— Anonymous

Verified review (1583398) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We follow strict guidelines for patients that need to be assessed in our "Hot Room" this is to protect both patients and staff. We will offer the earliest appointment at our available site, however you can decline should you prefer to wait to gain an appointment at your chosen location.

Overall, how was your experience of our service? Poor

Appointment

Had no appointment but was treated extremely well. Thank you all very very much. I was in so much pain but it's all in hand now.

— Godfrey A

Verified review (1583382) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Blood test

My appointment was punctual, a professional and very nice nurse took the blood without any problems and without pain.

— Anonymous

Verified review (1583380) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak ogólnie oceniasz nasze wrażenia z korzystania z naszych usług?</font></font> Very good

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak bardzo jesteś zadowolony, że jesteś traktowany z godnością i szacunkiem przez personel?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">W jakim stopniu jesteś zadowolony z tego, że przychodnia lekarska angażuje Cię w podejmowanie decyzji dotyczących leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Jak bardzo jesteś zadowolony z wyniku leczenia?</font></font>

<font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Co najlepiej Cię opisuje?</font></font> Patient

Excellent Service

For once I experienced excellent service. I went into kc surgery at 8.10am and requested to speak to a doctor about a medical issue. The receptionist (new one) was very helpful and by the time I got indoors the doctor called me at approx 8.40. She prescribed medication which I was able to pick up almost immediately and start the treatment needed. Thank you/

— Valerie F

Verified review (1583352) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Lady on desk very helpful in booking appointment same for nurse how took blood.

— Mark H

Verified review (1583340) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

I gave a 1 because you can never get through to anyone and can never see a doctor so have to ring 111. I have never seen the same doctor or even been to my own surgery so I have to travel. I never had this problem when I was at Hanaway surgery.

— Gary S

Verified review (1583330) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Very poor

Very happy with the prompt help

Very happy with the prompt help and advice given to my husband. Just to say he was seen at Somerstown central surgery.

— John C

Verified review (1583329) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Kingston Crescent Surgery

I am 88 year old man who is very hard of hearing, Dr Mosley was very patient with me and showed great empathy.

— James G

Verified review (1583318) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Blood test

This was a very straight forward procedure, carried out with great care, explaining what the blood test was for, a very lovely Nurse.

— Anonymous

Verified review (1583310) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite, kind, gentle

Blood test was quick and the nurse/healthcare assistant was polite, kind, gentle.

— Anonymous

Verified review (1583299) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Very hard to get appointments for my new born

— Nancy B

Verified review (1583298) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have specific appointments for new born babies and maximise the availability with the limited staff available.

Overall, how was your experience of our service? Very poor

Blood test

I found that it was easy to get seen on time. The staff were polite and friendly.

— Anonymous

Verified review (1583297) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient

Very efficient and on time.

— Yvonne J Yvonne J works at Portsmouth Hospital NHS Trust/Engie as House keeper

Verified review (1583296) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient