Verified review (1583293)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Very friendly nurse
Very friendly nurse, I was seen quickly and it was explained to me what was being done. I felt safe and comfortable.
— Anonymous
Verified review (1583274)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood sample
Was seen about 5 minutes before my appointment. To give a sample of blood to be tested. All went very smoothly.
— Anonymous
Verified review (1583267)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
3 x E consults have been answered swiftly, referred for x ray and medications prescribed based on phone assessment, when problem persisted I was assessed again over the phone and seen by Gp same day… great service, thank you.
— Sharon C
Sharon C works at Nhs as Maternity support worker
Verified review (1583265)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helped me with my concerns
Doctor was very polite and helpful and helped me with my concerns.
— David R
Verified review (1583260)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very polite
Very polite staff, someone to greet you at the door to ask what you are there for, to point in the right direction, screen easy to use, the nurses I had dealt with my problem brilliantly.
— Zoe S
Verified review (1583252)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Staff very pleasant
Staff very pleasant and helpful.
— Linda B
Verified review (1583248)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Very helpful
Very helpful and friendly and polite.
— Patricia F
Verified review (1583244)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
All fine.
Staff helpful.
— Barbara R
Verified review (1583241)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Supportive times
Brilliantly dealt with - by a very understanding triage team through to being back home.
— Anonymous
Verified review (1583239)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Put me at ease
Practitioner very friendly yet professional, put me at ease.
— Olivia M
Verified review (1583222)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very professional, helpful
Saw the nurse, she was very professional, helpful and gave me advice on what was needed to be done.
— Gary W
Verified review (1583221)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Very good nurse
The nurse I saw was very good, polite and funny. We had a laugh while she was doing what she had to.
— Carol B
Verified review (1583216)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Appointment
Very efficient.
— Trevor H
Verified review (1583208)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Recent experience
Was able to speak to a doctor quick.
— Marie S
Verified review (1583205)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Always helpful.
— Anonymous
Verified review (1583204)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Everything was explained
I didn't have to wait long, everything was explained to me okay.
— Anonymous
Verified review (1583098)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Appointment system is a nightmare. Admin should be available throughout the day, as this is the centre of the hub. Urgent and Routine telephone should be available for patients as per their needs, not as per the group needs. The whole appointment systems is not efficient.
Furthermore, to book a doctor's appointment is almost impossible.
— Pravin S
Verified review (1582971)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team and make improvements going forward where possible.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I only came for for Covid-19 vaccines, so I'm not sure I can offer much of a review of Kingston Crescent Surgery.
I came for my first vaccination (I guess as a Portsdown Group patient) - the appointment was great, super smooth, I arrived a few mins early, queued for a few mins and went straight through. All the staff (I'm aware some were volunteers) that I encountered were very friendly, all smiling and helpful.
As my second vaccine appointment date approached (the one written on my card) I wasn't sure what to do so I booked an appintment at a local pharmacy.
I was asked to come to Kingston Crescent for my booster, which was a similarly all-around very pleasant experience.
— Stephen F
Stephen F works at University of Portsmouth as Web developer
Verified review (1582411)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Friendly staff.
— Anonymous
Verified review (1582160)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
