Quick appointment hardly any waiting time, staff very friendly and helpful.
— Kelly H
Kelly H works at Top tots day nursery as Nursery Nurse
Verified review (1581949)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic review
The nurse I saw for my diabetic review was very friendly and reassuring, I went in shortly after my appointment time and was only in the waiting room for about 10 minutes.
— Anonymous
Verified review (1581947)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu vaccination
This was well thought through and planned. I was in and out very quickly. This was also good for me as it is in walking distance.
But, why can I almost never get a doctor’s appointment at Kingston Rd, but seem to have to go to Cosham nearly all the time. It means I have to get a bus, and then becomes very time consuming, especially as I work from home.
— Heather C
Verified review (1581944)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A really positive experience
I was welcomed at reception, didn't have any wait to see the nurse. The lovely nurse was so expert at giving me my injection, bearing in mind that I'm needle phobic, a great job. A really positive experience throughout. Thank you.
— Mary V
Verified review (1581912)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
I had a good experience recently however I do know that's not always the case. Its very hard to get seen by a Dr, this is even before COVID-19.
— Anonymous
Verified review (1581899)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are pleased that you had a better experience and hope this will continue going forward.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful, friendly staff
As always helpful, friendly staff.
— Ann R
Verified review (1581896)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Good service.
— David T
Verified review (1581889)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very caring
I went to this surgery to get my covid booster and I can honestly say that I found the staff very friendly, spoke in depth what to expect and were very caring. Left happy and taken care of. Thank you.
— Lisa R
Verified review (1581858)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
COVID Booster
Very well organised. Well informed and handled with care and professionally.
— Anonymous
Verified review (1581847)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything was on time
I went to get the vaccine, everything was on time according to schedule, without waiting. Very nice and good staff. Thank you!
— Ana-ionela L
Verified review (1581786)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Travel nurse
The nurse had a great knowledge of health and wellbeing during travelling abroad.
— Roger W
Verified review (1581621)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Nice place and nice people.
— Anonymous
Verified review (1581594)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
I didnt wait long to see a nurse to take my blood sample, she was polite and professional and talked me through the procedure, she answered the questions I was enquiring about and it was over quite fast with no problems.
— Anonymous
Verified review (1581569)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Incredibly Efficient Covid Booster
Arrive for my pre-booked Covid-19 booster vaccine and the service couldn't have been more efficient. I was in a out within 5 minutes with no fuss.
— Callum G
Callum G works at UKAEA as Radiometric Scientist
Verified review (1581519)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always been treated with respect
Always been treated with respect and treatment explained so we could understand it.
— Christopher W
Christopher W works at n/a as n/a
Verified review (1581505)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Glad to be seen, was able to get medication for what I went in for, plus the nurse also was able to give me medication for an on going skin problem.
— Anonymous
Verified review (1581500)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No value
I did e-consultation. And they text me Dr. will call within 24hour. Today almost 5 months. No call at all. Very bad service.
— Sajith V
Verified review (1581493)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team and make improvements going forward.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have had a very bad pain in my shoulder and arm, I have tried to get to see a doctor but have not got to see a doctor from the surgery, have had to call 111 on 2 times and had to go to St Mary’s for help. I still have bad pain in my shoulder and arm and I still have not seen my own GP and can not get a face to face, I still need to see a doctor has was recommended by St Mary’s and the physio and out of hours doctor and 111 I keep getting fobbed off and parts from pillow to post.
— Gordon S
Verified review (1581489)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have had difficulty gaining an appointment with the Practice, unfortunately access for Primary in general can be difficult. I would like to assure you we continue to monitor and maximise the number of face to face appointments available to patients.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The people were nice
The people were nice, and everything was dealt with quickly and efficiently.
— Anonymous
Verified review (1581482)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have an appointment today at 4 please cancel I have had a lot of appointments that have been canceled by you which makes me feel that other patients are more important than me. IAM quite distressed and feel let down I can't keep going threw this as it is making me quite ill with this. I am not prepared to go threw this again.
— Christopher M
Verified review (1581091)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will only cancel appointments if we are unable to fulfil due to staff absence, we are sorry if this makes you feel that others are more important, I would like to assure you this is not the case.
Overall, how was your experience of our service?
Very poor
