Verified review (1580873)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Seen very quickly
No queue. Met at the door by a pleasant lady. Directions of where to go were clear. Seen very quickly. The whole experience was very very quick.
— Anonymous
Verified review (1580817)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
What was the point of making an appointment when we had to wait in a queue outside and end up being well over 3/4hr late.
— David R
Verified review (1580790)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you had to queue for that amount of time, however we do our best to run to time.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick and painless
Lots of safety measures in place. Quick and painless booster jab. Friendly staff. Wish it was my usual GP surgery!
— Anonymous
Verified review (1580781)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I understand the pressure on the NHS at the moment.
— Robert C
Verified review (1580761)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Very grateful
The nurse practitioner listened carefully to all my symptoms, didn't question or act as if I didn't know what I was talking about, she took all symptoms I told her seriously and has helped me feel a lot better, very grateful.
— Sydney P
Verified review (1580755)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Couldn't fault the speed
In and out in 5 minutes, not my usual surgery but couldn’t fault the speed that I was seen.
— Julie D
Julie D works at NHS Portsmouth hospital trust as Maternity support worker
Verified review (1580716)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Good service.
— Anonymous
Verified review (1580707)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
I was happy doing an online eConsult and to be able to see someone face to face.
— Stephen H
Stephen H works at Danfoss as sevice engineer
Verified review (1580701)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Receptionists think they are doctors and waited over 10 days for my sick note to be reviewed. Phoned 5 times asking for a doctor to reply to my e- consult and when I went into Kingston crescent surgery reception said if I don't like it I can find another surgery to go to! I have never needed to use my doctor's up till now due to me being diagnosed with PTSD and I can't wait to never have to use them again. They just put you on medication and leave you with no help or support, I've had to seek help myself with talking change.
— Anonymous
Verified review (1580680)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Our reception and call centre staff follow the guidance of our Partners, when asking questions and signposting patients appropriately. We are sorry that your sick note took 10 days to be processed, however this is an acceptable time frame. We support our patients to the best of our ability with both social prescribing and clinical input.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Gained really useful information
I attended the travel nurse clinic for jabs and gained really useful information. During the visit the nurse also noticed I had an inflamed toe which she was able to get antibiotics from the doctor straight away avoiding a lot more pain and worry.
— Anonymous
Verified review (1580671)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did what was needed
Friendly service and did what was needed in getting my booster shot.
— Anonymous
Verified review (1580666)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Doctor was very polite but insisted on an appointment at Crookhorn Surgery when I had made it very clear that I would not be able to get there. I am 84 and housebound and my relatives are all working.
— Margaret B
Verified review (1580658)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will offer appointments at other sites, however if you are unable to attend you can decline the appointment and wait for another to be available. We are sorry if this was not offered and will share this with our team and take learning form your experience.
Overall, how was your experience of our service?
Neither good nor poor
Kingston Crescent Surgery
The medical service was fine. Clean and cordial. I had to disclose a piece of medical history that was rather traumatic and was met with almost complete silence. I felt rather uncomfortable telling the strangers in the room. One said nothing, and one did not even talk to me. I would have expected a little more sensitivity to the subject and a little more understanding, and to maybe be signposted to somewhere else that could help me. I felt rather raw and traumatised. Other medical professionals in other fields have left me feeling quite supported but this was emotionally distressing.
— Maisie C
Verified review (1580631)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you did not feel supported by us on this occasion, we will share this with our team and make changes going forward.
Overall, how was your experience of our service?
Neither good nor poor
Everyone was friendly
Everyone was friendly.
— Jacob G
Verified review (1580627)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Service provided was good
Because the service provided was good.
— Lee J
Verified review (1580615)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Never get through on the phone, when you do, told to call back, never get an appointment. Rude staff just a poor experience when trying to see a doctor.
— Anonymous
Verified review (1580608)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Primary care in general are currently under pressure to provide more access to patients, we are constantly working to ensure that we maximise the appointments available to our patients.
Overall, how was your experience of our service?
Very poor
Efficient service
A very prompt efficient service worked very well.
— Anonymous
Verified review (1580606)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Called for 3rd blood test because not enough was taken at 2nd one apparently and still have no idea which result(s) were borderline on 1st test. Haven't heard anything since so guessing ok but some feedback would be reassuring or indicate any areas I should watch. Home for 40 mins again waiting to make an appointment so I called into surgery and was offered cancellation later that day. Felt safe in surgery.
— Tina D
Verified review (1579187)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. When it comes to results our Practice policy is "no news, is good news", it is simply not possible for us to contact all patients with results received, however any that require follow-up are.
Overall, how was your experience of our service?
Neither good nor poor
GP appointment
Very happy with the service l received. Doctors surgeries are under a lot of pressure at the moment but they are all trying their best.
— Anonymous
Verified review (1578182)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
