Kingston Crescent Surgery

Appointment

I needed cream for my skin condition and the clinician spent time finding the one that worked for me a long time ago.

— Anonymous

Verified review (1578153) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Absolutely excellent

Absolutely excellent. Incredible helpful receptionist, nurse and Dr dealing with me although I had no appt. I had gone in to register another blood pressure test as requested by previous Dr as was showing very high 24 hours ago.
Would like to thank them all for dealing with me with patience and kindness.

— Carlie F

Verified review (1578131) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Better experience

On time, very helpful, happy with the doctor.

— Anonymous

Verified review (1577739) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Referral required

I have been trying for months now to even to speak to a person rather than an automated machine. Only recently I have at last got through to a practitioner (not a Doctor) to get an appointment for a lump on my hand and head. It has taken all this time what could have been a simple procedure is now to me an ugly scar on the back of my hand for which I blame the practice. I also have a lump in my head which has prevented me from having my hair coloured as previous.

— Anonymous

Verified review (1577735) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Informative, helpful

The dr who I saw was amazing, informative, helpful and cared.

— Stephen C

Verified review (1577721) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional and personable

I don’t know the name of the nurse who I saw but I’ve seen her twice now and I think she’s fantastic. Professional and personable. 10/10.

— Lauren G

Verified review (1577712) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Steroid injection left knee

Spoke to Dr Morsely on the 15th September and was told the waiting time for a steroid injection was 6-8 weeks and yet I did not get an appointment until the 1st Dec. Was very disappointed to find out that a paramedic was going to do the injection and told that GP's don't do these injections anymore. I had no choice and reluctantly agreed to let him do it as I didn't want to wait for yet another 10-12 weeks.

— Marie H

Verified review (1577356) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

Nurse Prac - Amy was very helpful.
Improvement - It would be helpful to have the option to discuss with the medical personnel one speaks to after the appointments in case of any further queries.

— Carisa R

Verified review (1577324) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Kingston Crescent Surgery

This person left a star rating but no comment.

— Geoffrey H

Verified review (1577230) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

This was a follow up appointment and the clinician remembered me from my previous visit. He was courteous and professional and apologised for the delay to my follow up and explained the reason for it. He referred me to another clinic and I received a call from them within two hours, I feel this was very efficient.

— Emma L

Verified review (1577222) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Telephone appointment

Not very good. It was supposed to be a face to face which was changed by text notification. Christopher DOES NOT NEED TO SEE A PHYSCHOLOGIST which was never discussed but was suggested later by text. Christopher needs help to walk again and be strengthened.....the Solent NHS health care worker was excellent when she visited but couldn't offer any help. It's breaking my heart watching Christopher waste away in bed....please. HELP US

— Christopher C

Verified review (1577216) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Excellent, brilliant.

— Joeffrey F

Verified review (1577213) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

It has a good waiting area that is clean and tidy.

— Anonymous

Verified review (1577207) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen very quick

Was seen very quick. All good.

— Steven D

Verified review (1577154) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

The nurse was kind and helpful

The nurse was kind and helpful and very professional.

— Anonymous

Verified review (1577100) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

Friendly nurse, efficient and kind.

— Anonymous

Verified review (1577078) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I didn't visit the surgery, this was all on the phone. Every thing on the phone was good.

— Garry D

Verified review (1577072) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Quick response

Thank you for your quick response to my econsult.

— Anonymous

Verified review (1577069) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Blood test.

— Anonymous

Verified review (1577068) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

The woman on reception listened and showed empathy, she directed me to where I needed and was not rude like some in there!! One woman was rude to a foreign man who clearly had a language barrier and told him he could not jump the queue when he was not, he was told by another person to wait and do the form, you could see he needed help but she showed no support and spoke outright in front of all.. training need in foreign nationals and understanding when to help them with language barrier and not exploit them in front of a queue!! Poor man.

— Donna S

Verified review (1577057) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for helping us improve with your feedback.

Overall, how was your experience of our service? Very good