Kingston Crescent Surgery

Kingston Crescent Surgery

The person answered my question and resolved them by ordering my leg compression wraps.

— Margaret B

Verified review (1577047) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The healthcare workers were amazing

The healthcare workers were amazing. Very helpful and explained everything in details, making me comfortable.

— Anonymous

Verified review (1577038) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and informative

Nurse Heather was friendly and informative.

— Kenneth S

Verified review (1577037) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Caring attitude

It made me feel that I was a patient and not just a number plus the caring attitude.

— Rosemary B

Verified review (1577035) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Friendly professional service

As always a happy friendly professional service.

— Derek C

Verified review (1577033) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

I felt reassured

I was offered appointment on same day and when seen, I felt I was listened to and given a good check over. Even though I didn't need antibiotics I felt reassured.

— Carol D

Verified review (1577029) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Recent experience

I was satisfied with the service.

— Anonymous

Verified review (1577024) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

My experience

On time.

— Anonymous

Verified review (1577023) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

I was very impressed

Came for my booster injection arrangements were well organised and supervised and was very quick. I was very impressed.

— Anonymous

Verified review (1577022) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

Cant stand the surgery. Receptionists are the rudest I have ever come across. The service is awful. The doctors do NOTHING. I'll be leaving the surgery along with loads of other people.

— Leah B

Verified review (1577020) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that you find our receptionists rude, we will share your comments with the team and make changes where possible.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Very satisfied.

— Anonymous

Verified review (1576996) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Approachable and informative

Friendly and professional physiotherapy appointment. Approachable and informative.

— Anonymous

Verified review (1576994) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your email

Email answered outside of the stated time but a podiatrist did contact me. However I missed the call so tried to ring back...... waited for ever, gave up.
Couldn't return the SMS message because function not available. Unable to send an email to contact podiatrist that didn't involve pages of irrelevant information.

— Moira K

Verified review (1576970) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we will where possible try to contact more than once, we do not offer an email service to contact our podiatrist, therefore you only option would be to complete an eConsult or telephone to make an appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu Jab

Reception staffs are good but I waited 1hours for my injections. But the nurse apologised to me.

— Anita D

Verified review (1576956) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly and efficient service

Friendly reception desk and didn't have to wait too long for my scheduled appointment.

— Anonymous

Verified review (1576953) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very friendly staff.

— Rachel F

Verified review (1576945) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A thorough and personal review

A thorough and personal review of my current medication . I felt the doctor considered my opinions and supported me.

— Jacqueline A

Verified review (1576944) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Perfect

I came into the surgery for a routine blood pressure check for my contraceptive. Before I left I asked at reception when I will be called for my flu jab and Covid booster as I’m entitled to it as a priority but hadn’t yet been given it. The receptionist was so effective, told me to take a seat if I wanted and I could have my flu vaccine within the next 10 mins. It was so convenient for me as I’m a full time member of management in retail so set days off are hard to come by. So I gladly waited to be seen. Whilst in my appointment for my flu jab, the doctor noted I was also eligible for my booster and I explained that I informed the receptionist I hadn’t been called yet. She went out back, got my booster vaccine and administered it there and then, no problems at all! Again, was a perfect scenario for me!
Despite feeling poorly for the next few days after my appointment due to the mixture of vaccines, I have no complaints.

— Kelsey B Kelsey B works at Ernest Jones as Supervisor

Verified review (1576942) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

My Doctors couldn't have been more helpful, they were quick to ring back, within a hour my meds were at chemist. Thank you to all that work at the surgery for all your hard work.

— Anonymous

Verified review (1576939) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

Excellent service, had to see a doctor with regards to what booster vaccine I needed. Happy to discuss options with me.

— Jacqueline S

Verified review (1576932) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient