Appointment delayed due to an emergency which although frustrating was understandable. Friendly staff and seen as soon as they could.
— Anonymous
Verified review (1576921)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Understanding, helpful
Lovely lady dr I saw, very understanding and very helpful. Had to speak to the reception and the lady could see I was in a bit of a flap and not only helped me but didnt rush me. I find all staff at Kingston crescent surgery very helpful.
— Cindy H
Verified review (1576581)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cannot fault the doctors
Cannot fault the doctors, nurses or also other staff who were wonderful.
— Rita S
Verified review (1576543)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test at Somers Road Surgery for Diabeties check
The blood test was taken on time and was quickly done and I was completely satisfied with the way it was carried out.
— Bernard S
Verified review (1576463)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic review
The Practice Nurse was very pleasant and helpful. Carried out my checks and answered my questions in an efficient manner. Good experience.
— Janice A
Janice A works at Thorns-Young Ltd as Company Secretary
Verified review (1576446)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Made me feel at ease
This was my first time in coming to this surgery, I found that the signs for seeing the nurse for a dressing change weren't in sight as you come through the main door. I followed the sign for Portsdown group practice on the left as you walk in the main door only to be told the whole place was Portsdown surgery and I was directed to were the nurse would see me. The nurse was polite, friendly and made me feel at ease.
— Stephen S
Verified review (1576436)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Never had a problem
Always helpful as usual, never had a problem.
— Hilda H
Verified review (1576408)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
In and out quickly
Came for a flu jab, was in and out quickly, all friendly and efficient.
— Anonymous
Verified review (1576395)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment system
The times of day to make appointment are difficult for people who work early and cannot use a telephone at place of work. If you don't get through to surgery directly at 8am or 10am all appointments are gone for that day. Difficulty in making a routine appointment on a different day to the phone call made on the day.
— Andrew W
Verified review (1576237)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, if you are unable to telephone the surgery are the required times, the alternative options are to either complete an eConsult or to come into the surgery to arrange an appointment explaining your situation.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Zero discomfort
Nice, kind and welcoming nurse. Removed sutures delicately, with zero discomfort.
— Colin G
Verified review (1576222)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Been trying to see a doctor but was given an appointment with the nurse I think I needed to see GP although the nurse was lovely also some of the receptionists need to be a bit more cheerful.
— Maria M
Verified review (1575921)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, during triage you will be assessed and your appointment arranged with an appropriate clinician. We will share your feedback regarding the reception team and make changes where possible.
Overall, how was your experience of our service?
Poor
Kingston Crescent Surgery
I could not get through on the phone when I found a lump in my breast. I went to the surgery in desperation and was seen and all was well but had sat on the phone for 3 days.
— Sonia H
Verified review (1575899)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very happy
Very happy with the service I got.
— Dennis L
Verified review (1575868)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Didn't have to wait long
Didn't have to wait long in surgery.
— Linda G
Verified review (1575834)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Made me very calm
The people are very friendly and made me very calm and at ease.
— Darren J
Verified review (1575812)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Effective in dealing with my problem
Staff were efficient and effective in dealing with my problem, many thanks.
— Michael J
Verified review (1575809)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Econsult sent 8/11/21.
Text received 9/11/21 stating someone will be in contact within 5-10 working days.
14 working days later! Finally had a call from a nurse, not a GP a nurse or a practitioner!
Have been in quite a lot of pain/discomfort but patiently waited. After 5 working days, at my cost, I treated myself with test kits and treatment!
— Anonymous
Verified review (1575807)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, your eConsult will be assessed and the appropriate clinician will then contact you. We are sorry that the wait time exceeded those advised and you had to seek an alternative solution at your own cost. We will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Excellent. I did have to wait ten minutes for my appointment however I used this time as a positive and relaxed.
— Louise P
Verified review (1575806)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I had my blood pressure checked by a nurse, which is always high in the surgery. The result was checked by the doctor and checked against my home readings. The doctor was happy to let me leave.
— Stephen F
Verified review (1575795)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Everything was well done
I was seen at appointment time. Doctor friendly and helpful about my problem. Prescription. Sent to Goldchem chemist and ear drops picked up that day. Everything was well done. Thank you.
— Dora K
Verified review (1575787)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
