My appointment was at 830am, the surgery was quite busy at that time and I was called in at 829am, this is very good and the staff are very friendly and helpful, it would appear that they work together as a team to help us get our appointments on time, very good for us patients, thank you.
— Anonymous
Verified review (1573008)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
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Patient
Flu jab
Quick and efficient at surgery. Nightmare trying to contact surgery.
— Anonymous
Verified review (1573001)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Very good happy with that
Well yes as always all went well, so nice and clean, satisfied with the service I got.
— Albert F
Verified review (1572987)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Cheerful, welcoming and helpful
I needed my flu jab. Hand sanitizer and masks were available at the entrance. Sitting had been clearly set out to support safe distancing. Checked in on line and everything seemed to be running close to time booked. The person administering the vaccination was cheerful, welcoming and helpful.
— Anonymous
Verified review (1572984)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Well organised
Well organised, had the appointment within 5 minutes of the allotted time
— Graham U
Verified review (1572980)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I was booked for blood test with nurse. Was called on time, no waiting, the nurse was really friendly, took bloods and gave me follow up information. Could not fault this appointment.
— Jennifer H
Verified review (1572645)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
GP appointment
I was greeted with courtesy and sat down on the waiting area, which was fairly well ventilated. I had a fairly long to see a dr. fault but she was clearly very busy. Dr. Gault did not try to rush my appointment despite having had an extremely busy day and a I was thinking rested with respect and listened to. My treatment was appropriate and effective. Thank you Dr, Gault.
— Nicola P
Verified review (1572621)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
COVID booster
Recently had COVID booster jab, orderly que got to the consultant room, made to feel welcome, checked any outstanding issues, updated previous visit, all good, friendly, professional.
— Mark P
Mark P works at Seaward properties as Site manager
Verified review (1572617)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Kingston Crescent Surgery
Quick efficient service! The 2 nurses were both respectful and explained every step of my treatment and gave me literature to read when I got home.
— Mandy W
Mandy W works at Portsmouth city council as Social worker
Verified review (1572614)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent appointment
I came along and saw the nurse, she was so very nice and reassuring, very professional and couldn’t do enough to explain and make me feel comfortable, she was really lovely, many thanks, also my appointment was precisely on time.
— Ann B
Verified review (1572596)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Patient
I was seen quickly and on time
I was seen quickly and on time. The nurse I saw (Rachel), was lovely, friendly and put me at ease. She was efficient and explained what she did.
— Adele S
Verified review (1572559)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Appointment
The appointment on the 4th November went well. Was surprised on the day to asked if I also wanted a MMR and tetanus jab which wasn’t the right time for me to agree.
I also sent in an econsult on 26th October but have yet to receive a substantive response. When I asked about it at the surgery on the 4th November I was told it takes 19 to 14 days so I should be hearing something soon. 16 days on and nothing so far.
— Karen H
Verified review (1572551)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Whenever a patient attends, we ensure that we offer all vaccinations that are outstanding, it is of course your choice whether you choose to have them. It is important we use every opportunity to maximise the service we offer. Our eConsults are usually responded to within 10 working days, we will share this feedback with our team and make changes where possible.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Booster vaccination
Booster vaccination was handled with care.
— James B
Verified review (1572510)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Great service
Great service, precise consultation, put my mind at ease..
— Anonymous
Verified review (1572458)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Quick and easy
Quick and easy appointment for an injection.
— Anonymous
Verified review (1572455)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Kingston Crescent Surgery
It was good and friendly nurse.
— Anonymous
Verified review (1572453)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Overall the appointment was very effective and streamlined. I was seen within a few minutes and then was free too leave but this was a flu jab booked months ago.
— Ian R
Ian R works at UPS polarspeed as Key worker delivery
Verified review (1572369)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always great service
Always great service. Although sometimes a little hard to get through for an appointment, I completely understand the pressures upon the practice and the staff. Thank you for always providing me and my family with a fab service.
— Stacey G
Verified review (1572089)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Had 2 go twice on the same day as I've still got a kidney infection, the receptionist said that I won't get amoxicillin until they get the results of my urine test which I do understand, later I had my MMR and tetanus, and the doctor said that my antibiotics had been sent 2 my chemist. I now have 2 jabs, the booster, the flu, the MMR and the tetanus, very grateful, the NHS are the best, thank you very much.
— Maria S
Verified review (1571963)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
The doctor was very good.
— Linda B
Verified review (1571843)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
