it was my second time I went to the GP, it was fast and the nurse was nice.
— Maria P
Verified review (1571640)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Very efficient
Because everyone was very efficient.
— Anonymous
Verified review (1571634)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Very professional.
— Andrew C
Verified review (1571605)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 appointment
This appt. was excellent. Seen quickly and nurse was very friendly and professional.
I had an appt the week before which was cancelled. However I was not advised and waited in the waiting room for 15 mins. When I asked the receptionist how long it would take she told me my record showed me as a no show and I rec'd a text whilst in the waiting room saying I had not attended my drs appt!! It then took about 10 mins. to find another appt. This was at Somerstown Hub. I will answer the questions below for the Somerstown debacle.
— Beverley B
Verified review (1571602)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Were are sorry that this was your experience, for us to investigate please visit our website and complete a complaints form.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Breathlessness concern
Was pleased to get an appointment to see a doctor. Was expected at clinic but had to wait outside. Doctor didn’t really reassure me, did temperature, listened at back of chest, couldn’t hear any crackles, decided not to prescribe steroids. Said I had a virus! Spent several days in bed, wheezy chest still, a week later. Tested for Covid, negative.
— Anonymous
Verified review (1571581)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Not all symptoms can be diagnosed at first touch. If you are still unwell please re-contact the surgery.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I feel the professional was attentive but the timing was a little rushed.
— Anonymous
Verified review (1571571)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Again your reception line left a lot to be desired. You now call it a triage line so goodness knows what has become of your beloved care navigators. Once again reception is the biggest hurdle protecting your doctors from seeing the dirty public
— Selina D
Verified review (1571569)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Our contact centre staff follow the guidance of our Partners, to ensure that patients are appropriately signposted to our services or others.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and efficient
The staff are friendly and efficient.
— Michelle P
Verified review (1571567)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone system let’s them down
What else can I say? Once you get through to a doctor they are amazing. I received a call from a nurse practitioner who had seen me on the Friday as a follow up to a head injury and promised a callback on the Wednesday. She phoned first thing and then booked me in with a gp. I saw a lovely junior doctor who took all details then double checked with a gp. She gave me another medication and suggested an E-consult for further help.
— Kara J
Verified review (1571564)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Quick. In and out.
— Anonymous
Verified review (1571562)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Receptionist was very helpful and able to arrange a telephone appointment on the same day of my visit to the surgery. A better care and commitment to patient, of whom the health service should be built around.
— Anonymous
Verified review (1571274)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Hormone injection.
This was for my three monthly hormone injection as part of treatment for prostate cancer. As always, nurse was very pleasant and polite.
— Terence I
Verified review (1571242)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I found the practitioner to be very caring, and listened to the full history of my problem. She was very thorough in her examination. Also considered what was needed to get to the bottom of this long ongoing problem ordering appropriate tests. With a recommendation to be referred if the tests are inconclusive.
— Anonymous
Verified review (1571189)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My flu jab
I found it easy to booking on arrival had about 5mins wait behind 4 others. Very good service. 10 out of 10.
— David F
Verified review (1570783)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
The appointment was for myself and partner for flu jabs only. We arrived 10 minutes early and were called straightaway, which was a pleasant surprise. We are fortunate to be in good health and rarely have need to see a doctor. However, as we are in our 70s and are likely to require some form of medical attention in the future, I feel concerned about the stories I hear from people and difficulties they experience in getting an appointment to see a doctor
— Anonymous
Verified review (1570742)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
For 'flu vaccination
Efficient and courteous at reception, waiting area suitably spaced out for current circumstances and practice nurse giving the jab was lovely – friendly, welcoming and professional.
— Anonymous
Verified review (1570663)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good treatment
Very good treatment, no waiting, signed in, I was then called through.
— Edwin M
Verified review (1570534)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment for flu jab
I came in early as I was not certain of the time. The receptionist asked the nurse and, as she had the opportunity, I was seen early. the nurse was efficient, good humoured and polite.
— Andrew J
Andrew J works at academics as Supply teacher
Verified review (1570495)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick and efficient
My visit was quick and efficient.
— Jenny W
Verified review (1570479)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Perfection
How can perfection be improved upon. Everything was as perfect as perfect could be. We were welcomed by very friendly and professional staff. One member of staff dressed my ulcerated varicose at Crookhorn the day before and was present at Kingston Crescent Surgery to administer my injection. Another staff member who dresses my leg usually at the Cosham Surgery visit every week, gave me a wonderful welcome. So all in all my wife and I were treated with the utmost professional attitude and I'd return to them again if I was entitled to another booster. But alas I'm not.
— Calvin G
Verified review (1570436)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
