Kingston Crescent Surgery

Kingston Crescent Surgery

Very good service.

— Albert R

Verified review (1570429) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

ECG appointment

Very quick appointment time, short wait as to be expected, very professional and helpful staff.

— Robert M

Verified review (1570417) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Been having a skin problem for weeks, finally I spoke to a GP who was very understanding so much so she referred me to a skin specialist, nothing was too much bother.

— Christine E

Verified review (1570414) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Flu jab

The receptionist was extremely helpful in getting me a slightly earlier appointment than the one I had booked. The whole process was quick and efficient.

— Suzanne D

Verified review (1570406) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very professional

Very professional and a quick turnaround.

— Anonymous

Verified review (1570366) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

ECG goog

Treated well and with respect.

— Jeanne B Jeanne B works at Not applicable as Retired

Verified review (1570349) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Quick.

— Anonymous

Verified review (1570348) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Great staff

Great staff and very easy.

— Paul S

Verified review (1570347) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Emergency appointment

I had an emergency appointment for a chest infection. I saw Nicki a clinician who was excellent, she thoroughly checked me out before prescribing medication and was so pleasant. Thanks Nicki

— Lynn M

Verified review (1570345) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

Very good.
Waited only moments then saw the Nurse.

— Nigel P

Verified review (1570344) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very quick

Very quick, in and out.

— Ceri M Ceri M works at O c d domestic as Cleaner

Verified review (1570342) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

Came in to have my flu jab and was in and out in less than 5 minutes.

— Shaun C

Verified review (1570336) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Could not have been better

I attended the appointment at Kingston. For a blood test. l was seen on time. Treated very well.
Could not have been better.

— Gordon V

Verified review (1570334) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I have been in pain with my carpal tunnel for some time now the doctor injected my wrists and actually listened to my complaints with much appreciation. He also went onto the computer to have it sorted out at the hospital I am very pleased with the consultation.

— Gail P

Verified review (1570331) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Friendly, calming

Very friendly and welcome and calming to people attending their appointment.

— Anonymous

Verified review (1570317) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

In response to letter from surgery calling me for fasting blood test had to wait 40 mins on phone to make appointment and earliest available was over 3 weeks later. Appointment itself on time with friendly practitioner. 2 days later phone call as borderline so need to repeat blood test = couldn't confirm if should be another fasting test and again 3 weeks to wait.

— Tina D

Verified review (1570316) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are reviewing our processes and will be making changes for those patients who need regular/repeated appointments and this should improve the process of gaining some appointments.

Overall, how was your experience of our service? Neither good nor poor

The nurses have been lovely

Have been attending for treatment on my foot for some weeks and all the nurses have been lovely. I can't speak too highly of them.

— Norma W

Verified review (1570312) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Was quick and easy.

— Anonymous

Verified review (1570308) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

I was seen on time

The waiting area was clean and not too crowded and I was seen on time.

— Sarah L

Verified review (1570303) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Appointment

After going to hospital for dvt test tried to get results and follow up appointment for pain, low BP and bloods treatment plan cannot get an appointment.

— Stephen O

Verified review (1570302) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you have found it difficult to arrange a follow-up appointment. We have made some recent changes and will continue to review, and make changes where we can.

Overall, how was your experience of our service? Poor