Kingston Crescent Surgery

Kingston Crescent Surgery

Covid booster was ok but the queue was long, other than that it was perfect

— Anonymous

Verified review (1568858) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Staff really friendly

Staff really friendly.
Never had to wait long.
No more than 5 mins.

— Lorraine B

Verified review (1568855) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Brilliant service

As usual, was seen at time of appointment. Staff always super friendly. Brilliant service.

— Anonymous

Verified review (1568853) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Seems an odd time to bring in a touch screen for check in. Receptionists were there, and as rude and ignorant as ever. I don't see why they can't check people in rather than having to use a touch screen during a pandemic. Very poor. The nurse called me in very quickly, a little earlier than my appointment, and she was perfect, no complaints there, just the check in process is not appropriate at this time.

— Nicholas C

Verified review (1568839) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have gone back to using the check-in screens since the guidelines have relaxed, however if you would prefer to book in at reception you can do this. We will share your experience with our team and make changes where possible.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Because booking service terrible

— Gary H

Verified review (1568838) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Poor

Appointment

Post natal check and baby first jabs. Felt rushed, robotic and I felt as though I couldn't discuss the issues I'm having so will book a separate appointment.

— Lois B

Verified review (1568835) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please contact the Practice directly, to enable us to investigate your concerns through our complaints procedure and provide directly with our findings.

Overall, how was your experience of our service? Poor

Recent appointment

Straight in, straight out, no waiting.

— Nigel N

Verified review (1568830) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

Terrible! I submitted an eConsult on 15th October and i still havent been contactes.

— Tobias M

Verified review (1568826) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. All eConsults are responded to within 48 hours, usually by text message, if you have not received any contact please either re-submit or telephone to ensure we have received your eConsult.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very efficient.

— Cynthia W

Verified review (1568823) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

A happy atmosphere

Very efficient and a happy atmosphere.

— John S

Verified review (1568818) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Professional and approachable

Doctor was very professional and approachable.

— Lorna A

Verified review (1568814) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Friendly and helpful

They were very friendly and helpful.

— Anonymous

Verified review (1568810) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

My experience

I had an appointment and I was there 10 mins early and I was left waiting 10 minutes.

— John B

Verified review (1568808) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We do ask patients not to arrive too early for appointments, however we are sorry that you were kept waiting, this is likely due to clinical need and thank you for your patience in waiting.

Overall, how was your experience of our service? Poor

Seen within minutes of arriving

Surgery clean tidy and not full of people, sanitation Station available.
Seen within minutes of arriving.

— Anonymous

Verified review (1568788) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

My Mother and I came in for 'flu jabs. The appointment system worked very smoothly. The nurse who administered our jabs was very pleasant and friendly. Thank you.

— Jane R

Verified review (1568786) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

The nurse who attended me had difficulty getting to the vein but said she would send off the small sample of blood she was able to obtain. Eventually, two nurses got involved but both were very gentle and courteous.

— Marie S

Verified review (1568779) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

They were truly brilliant

During my visit for a flu jab my sister fell ill in the car park. The amazing nurse and doctor went out to help her and examined her and called an ambulance. They were truly brilliant.

— Lynne H

Verified review (1568760) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I managed to get appointment, as it's very hard to getting any and my health is not great,

— Anonymous

Verified review (1568758) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with the outcome

After doing a e-consult about my leg I had a face to face with a gp and by the hospital.
The staff was excellent, friendly and concerned about my well-being so am very happy with the outcome of the service I received with the practice.

— Susan B

Verified review (1568753) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Helpful and friendly staff.

— Anonymous

Verified review (1568752) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient