Kingston Crescent Surgery

Kingston Crescent Surgery

Rude and unhelpful staff. Tried on the phone and it took 45 mins then they cut me off. Told them I need to have a face to face appointment but keep telling me there are no appointments.

— Franklin B

Verified review (1568745) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we have been unable to provide you with a routine appointment, please continue to persevere until you gain a required appointment.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Courteous and helpful

Appointment on time, everyone was courteous and helpful.

— Anonymous

Verified review (1568743) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

The staff were friendly and helpful.

— Lucia B

Verified review (1568740) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Head Rash

Very professional and straight to the point diagnosed dermatitis and precancerous area’s and treatment prescribed.

— Anonymous

Verified review (1568728) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

On time

On time and very efficient.

— David M

Verified review (1568400) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen promptly by the doctor

Went in for my flu jab at specified time and was seen promptly by the doctor who welcomed me politely. Booking in was easy on computer screen even for an oldy like me and took a matter of seconds without the need to queue. A hand wash was available close by.

— Anonymous

Verified review (1568397) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccination

Seen to on time with no delays, all the staff were helpful and courteous.

— Paul G

Verified review (1568293) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Helpful, flexible and efficient.

— Barbara R Barbara R works at Action for Children as Retired Service Manager

Verified review (1568287) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

It took a few weeks but I did manage to get a face to face appointment. The appointment made all the difference as I could be examined

— Patricia G Patricia G works at SSJ as Recovery worker

Verified review (1568261) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccine

Efficient clinic. Nurse/HCA vaccinator was quick and competent.
Odd that when booking appointments on line it said I was booking with a doctor. I could even choose male or female. I have no problems with it being a nurse led clinic, it was just confusing and online booking should reflect reality.
The reception staff attitude left much to be desired. I found they were verging on rude and were unwelcoming and snappy. Not smiling. No please or thank you. She only had to ask me my name and she couldn’t do that nicely. I know it’s a thankless job and there must be some difficult customers but please don’t assume we are all the same. There is also little privacy at reception.

— Debra M

Verified review (1568246) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Friendly staff. Fast and efficient service.

— Anonymous

Verified review (1568240) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Your staff are second to none.

— Anonymous

Verified review (1568074) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent appointment

I was kept waiting rather a long time after my appointment time but I know that pressure is great at the moment however perhaps a notice board with approx. waiting times would be helpful. Once I saw the doctor things improved markedly. This young woman was welcoming and took great care in observing my problem and suggesting a different form of treatment. She also gave me my 'flu jab and one for shingles which I had previously enquired about. My husband also had his 'flu jab while we were at the surgery. This young doctor was most helpful and I would be very happy to consult with her in the future should the need arise.

— Coralie W

Verified review (1567900) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Yes it is a nice place and everything goes well.

— John B

Verified review (1567847) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

My experience

Can be more helpful with appointments but passable.

— Steven L

Verified review (1567842) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of our service? Poor

Kind and polite

All very kind and polite.

— Marion B

Verified review (1567603) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Fabulous

The gentleman who administered my jabs was fab-u-lous a credit to his profession, a nice chap.

— Tracy B

Verified review (1567599) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Flu jab

Was happy with the way I was treated when I had flu jab.

— Glen D

Verified review (1567588) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Very professional

Very professional and efficient.

— Anonymous

Verified review (1567574) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

All was helpful and friendly and told you where to to.

— Anonymous

Verified review (1567573) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient