I attended the surgery for my Flu vaccination. The check-in screen was not working. All equipment sometimes breaks down, but the issue was that no signage was put on the screen to say that it was broken and nobody came out to explain what the issue was and so a large queue formed which spread out into the car park. Everybody was queuing to register at the reception desk. When I started queuing there were two receptionists behind the desk, then one left and the other was left to manage on her own whilst also answering general enquiries, with the queue getting longer. Once I was able to register at the desk I was seen promptly by the nurse with no further issues.
— Anonymous
Verified review (1567553)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry for the inconvenience caused due to issue with the check-in screen. We will look into this and try to prevent this happening in the future.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Telephone staff not good very rude but nurses are very good and helpful, love them.
— Brenda W
Verified review (1567526)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your experience with our team.
Overall, how was your experience of our service?
Very good
Excellent staff
The staff were excellent.
— Brian B
Verified review (1567525)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
The kindly nurse Karen who gave me my b12 was so gentle and took the best to talk with me about the skin conditions I have. Give Karen the reward as she deserves it, was a pleasant experience, thanks.
— Carolyn S
Verified review (1567520)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
Always satisfied.
— Anna-marie C
Verified review (1567515)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Flu Jab
I was in and out in 5 mins and the nurse was reassuring and cheerful. I didn't feel rushed at all. One small point having had my flu jab on Friday 2 days later I received a text saying my covid booster was due. Wouldn't it have been more time effective to do both at the same time? And it would have freed up more slots for others. Please make your terms and conditions concise. I've taken the time to give feedback. I don't expect to have to spend 10 mins reading T's and C's before I can submit it.
— Louise H
Verified review (1567501)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant nurse
I was happy as my waiting time was excellent and nurse brilliant.
— Enda B
Verified review (1567492)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Flu vaccination
The wait to be seen was short and the nurse giving the injection was friendly and efficient. As I have a problem getting through to the surgery for any other reason I used the opportunity to make an appointment for a diabetes review which is due. Now I know I have a face to face appointment I shall be able to ask diabetes related questions that I have been unable to ask for some time.
— Jean C
Verified review (1567489)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Dr Safgar was excellent, reassuring, professional and answered all questions well. I felt very confident in her ability to find out what to do and to explain any outcomes at the appointment. She was very clear about the examination and asked permission for more invasive examination. She also told me what to do in case of needing more treatment, and to make sure I get the best advice/other.
— Alida B
Verified review (1567478)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased
Dr Fiona Gaught was very good. When I called in to have bloods done the receptionist put question through to ask re prescription I enquired about and the dr rang me back which was great. Very pleased.
— Anonymous
Verified review (1567452)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Double jab-for flu and Covid booster
As mentioned previously visited surgery for my annual flu jab, plus the covid booster jab, the practice is very efficient and friendly, and waiting time was kept to a minimum, l appreciate the work the medical and receptionist staff do, during these testing times, and can't thank all those concerned enough.
— Terence H
Verified review (1567449)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Very quick and efficient.
— Lee L
Verified review (1567431)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Flu jab
Very impressed with my visit. Arrived early and was called in early by the nurse who was very attentive, professional and friendly. Wish I could say the same for the reception staff who are moody and unhelpful
— Valerie F
Verified review (1567430)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your experience with our team and make changes where possible.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Just be nicer
Reception Staff need just to be much nicer.
— Anonymous
Verified review (1567425)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Amazing service,
Amazing service, in and out under 5 minutes.
— Stephen C
Verified review (1567424)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick and easy
Quick and easy visit, without fuss.
— Anonymous
Verified review (1567422)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Simply awful
If you can even get an appointment, it will inevitably be cancelled at short notice or moved to another date
— Anonymous
Verified review (1567416)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will only ever cancel appointments due to unforeseen circumstances, such as staff absence and will try to give as much notice as possible.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Quick and easy.
— Jane C
Verified review (1567411)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Recent appointment
Ultra efficient.
— Paul T
Verified review (1567410)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Appointment
I was given a 1 minute slot. Arriving several minutes earlier. Met by quite a miserable older receptionist quite abrupt and off putting. Almost 1 hr later I was called up, surprisingly to be seen by a doctor, ( surprised as it seemed a little over kill to have a doctor giving me simple injections) just wondering why?
— Gavin W
Verified review (1567404)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We use a mix of clinicians during our immunisation clinics and this will generally include at least one GP, as some clinicians cannot give an immunisation without a GP being presence for compliance.
Overall, how was your experience of our service?
Neither good nor poor
