Great advice given by nurse prior to travel, including where/how to purchase additional medication not available on the NHS, and where to stay up to date on health travel information.
— Anonymous
Verified review (1566616)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I was told it wasn't urgent and told to do an online survey, after answering the questions it said I needed to speak to someone that day, so I called back and told to call back at 10am, after doing this and eventually getting through I was then told to go online at 7pm as appointments are released, I wasn't told I needed to have registered online which I hadn't so a total waste of time, eventually spoke to a doctor the next day and told to use Otex for 4 weeks and I would get an appointment for an audiologist within that timeframe ... I had to call today as I hadn't received a call to be told it will be months before an appointment is available.
— Paul C
Verified review (1566549)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you were not given the correct information with regards to your referral. Once a referral is sent, the timeframe is then with the department you have been referred to and no longer within our remit.
Overall, how was your experience of our service?
Very poor
Flu clinic
Didn’t have to wait very long, for the walk in flu clinic and the nurse also gave my daughter her flu spray to save coming back again.
— Anonymous
Verified review (1566362)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Contacting general enquires by phone
Have been trying to speak to some one for three days .But i am just left holding on with the message [ please hold your call is importance to us. I am still waiting to speak to someone
— Anonymous
Verified review (1566344)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your experience with our team and make changes where we can.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
It was well organised.
— Joan B
Verified review (1566332)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Covid boost
Well organised --very nice staff--no problems--well done.
— James B
Verified review (1566300)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The nurse that saw me is one of the nurses that used to look after my Nan and they are still just as fantastic.
— Anonymous
Verified review (1566233)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I have no problem with the nurse l talk to, she phones when she says she is, and also the b12 nurse, but it is very hard to talk to doctor these days.
— Ronald F
Verified review (1566214)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good experience
My recent appointment was just for a flu vaccination. I arrived early, was seen straight away. Nice friendly staff. Good experience of this visit.
— Marion S
Verified review (1566198)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Lovely nurse
Saw Venetia, the practice nurse who was really great. Lovely lady.
— Janet P
Verified review (1566168)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
My appointment was efficient and on time. However obtaining an appointment at the Crookhorn Surgery leaves a lot to be desired.
— David S
Verified review (1566160)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Kingston Crescent Surgery
This was just a Covid booster and flu jab.
— Jane A
Verified review (1566158)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
8 appointments, 4 lots of photos, still not closer on what it is, had swab test, not told outcome, told inflamed, if you scratch something for 5 months of course its inflamed.
— Anthony R
Verified review (1566154)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. It is regrettable, but sometimes it can take several tests, to find a diagnosis, and in some cases a diagnosis may not be found. Please re-contact for further assistance.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Lovely doctor
Lovely doctor, initially hard to get appointments but when you have, the service is very good.
— Anonymous
Verified review (1566127)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Professional, friendly approach
Review of flu vaccination appointment 9 October 2021.
Friendly member of staff checked reason for attendance on arrival and offered hand sanitiser. The person I saw for the vaccination checked my records and advised I could have Tetanus and MMR jabs whilst there. Tetanus accepted. MMR deferred. Professional, friendly approach within allotted appointment time.
— Anonymous
Verified review (1566101)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite, attentive
Fast, to the point, polite, attentive.
— Paul B
Verified review (1566088)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Recent appointment (phone call).
The doctor listened to my description of my complaint then she gave me advice and a prescription which was for two items including an increase in the dose of one of my meds. I received one item but not the increase of my meds she had asked for. I have asked the chemist to reorder twice and still have not received my meds. Surely whoever reads these requests should honour their colleagues requests.
— Peter W
Peter W works at N/A as retired
Verified review (1566053)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Please contact the surgery to enable us to investigate this issue to enable a resolution.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid jab
A small organised queue… courteous staff throughout. Injection was great virtually painless.
— Anonymous
Verified review (1566042)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always a good experience
Always a good experience. It deserves a good score.
— Peter D
Verified review (1566035)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Dignity, privacy and respect
My dignity, privacy and respect are always maintained at this Surgery.
— Anonymous
Verified review (1566028)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
