Kingston Crescent Surgery

Flu jab

Hardly any waiting time. Over and done in 10 minutes.

— Catriona V

Verified review (1565101) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Okay.

— Ronald M

Verified review (1565091) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Excellent experience

Excellent experience and very kind. Didn't hurt a bit.

— Gillian B

Verified review (1565076) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Excellent service.

— Leslie H

Verified review (1565063) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

My appointment 4 weeks ago

I was seen by doctor after raised blood pressure in surgery. Good initially but although I was told I had a heart murmur and would need an exray and ECG and heart scan I have only had ECG and heard nothing since.

— Sonia H

Verified review (1565058) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Please contact the surgery to ensure that all of your tests are completed.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I think it ok when I went to the doctor's and the service I got was really good on the day but I still think it hard to get an appointment and to get face to face appointment still.

— Donna V

Verified review (1565045) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Heart review

The Doctor I saw was very nice. He talked through everything about my condition. And was very thorough with everything.

— Valerie C

Verified review (1565036) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Had my fly jab and only waited a few minutes to get it.

— Angela W

Verified review (1565033) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent appointment

Didn't have any hassle or long waiting time.

— Anonymous

Verified review (1565031) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Very polite and professional

Very polite and professional, always willing to help you in these difficult times.

— David S

Verified review (1565026) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Lovely and very efficient

I was taken in on time was seen by Rachel and she was lovely and very efficient.

— Heather W

Verified review (1565019) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

In and out in no time

My appointment was on time and I was in and out in no time.

— Diane B

Verified review (1565016) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

Recent Appointment

Got sent to Cosham surgery and the doctor was great.

— Nathan S

Verified review (1565015) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Polite and efficient

As the staff/nurses were very polite and efficient.

— Victoria S

Verified review (1565012) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

The nurse was very kind

The nurse was very kind and informative.

— Anonymous

Verified review (1565011) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Came in for a blood, test tried to book appointment for flu jab, arranged immediately, also had another booster at the same time and got to see a doctor so all good really.

— Anonymous

Verified review (1564840) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Appointment

Things were good but phone lines need to be a lot better and making appointment needs to be a lot better, feed back from all the people I know says the same how hard it is to get to see doctor and to get you on the phone lines, thanks.

— Gordon S

Verified review (1564783) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Diabetic review

I think this surgery has taken on more patient’s than they can cope with.
That’s why your older patients can’t get appointments. What I mean is people that have been on the books of Kingston crescent surgery. We feel let down by the practice.

— Paul J

Verified review (1564771) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share your thoughts with our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

It was ok.

— Anonymous

Verified review (1564767) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Booked appointment!!

I feel that if I had booked an appointment for my recent vaccinations at an allocated time then the queuing should be as per allocated times. I was given an appointment and had other appointments that day, so they should have been completed in time order and not just the queuing system that was in place. I had to get back to Cosham park house to have bloods completed or the appointments should have been made at the same venue. These were booked by yourselves and I only just made it to the second appointment due to the inappropriate untimely queue for vaccinations.

— Louise J Louise J works at Nhs as Associate practirioner

Verified review (1564754) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share your experience with our team and take learning from it.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient