Kingston Crescent Surgery

Kingston Crescent Surgery

My initial experience on the telephone was not brill. But spoke to lady in office who arranged e consult. Unfortunately I was missed off list the next day. On phoning the following day apologies were made and a doctor phoned me within the hour and I saw Dr Nicholson within the next hour.

— Julie S

Verified review (1563694) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

This person left a star rating but no comment.

— Gupta D

Verified review (1563682) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? excellent

Blood test

Very happy. Friendly staff. Answered all my questions.

— Paul W

Verified review (1563678) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and easy

Staff busy but explained check in process. Seen before appt time. Quick and easy. Had to rearrange jab after appt and all done easily.

— Kimberley B

Verified review (1563674) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Appointment

Because you can never get in when you need to see someone.

— Anonymous

Verified review (1563671) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We will share this with our team.

Overall, how was your experience of our service? Poor

Receptionists lovely

Receptionists lovely and my nurse really good and helpful.

— Anonymous

Verified review (1563668) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Friendly staff

Friendly staff and very efficient.

— Stuart M

Verified review (1563662) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Blood test INR

Great service, on time, in and out in 5mins.

— Anonymous

Verified review (1563655) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I've been having trouble with my bowls and breath. My bowls are still not right, it's only since I told you I've had times where I've not got to the loo. you've got me into the surgery then. The breathing problem I've left. All you all seem to do is tell me to go into st Mary's walk in centre. That really helping the NHS hospital. Disappointed

— Anonymous

Verified review (1563652) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. If an appointment is not available then you will be signposted to the appropriate alternative.

Overall, how was your experience of our service? Poor

Friendly, efficient

Because staff very friendly and efficient and I didn't have to wait long.

— Karen M

Verified review (1563650) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Recent appointment

Was seen quickly.

— Joan C

Verified review (1563649) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

As the doctor I saw sorted me out and got me to get an appointment with a cardiologist.

— Dawn A

Verified review (1563640) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very nice nurse

I saw a very nice nurse who straightened things out for me.

— Violet C

Verified review (1563638) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

I felt comfortable

I felt comfortable, looked after and at ease.

— Joy D

Verified review (1563635) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent experience

Very efficient and helpful.

— Alison B

Verified review (1563631) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Kingston Crescent Surgery

Nearly 50% of patients in the reception area did not have masks and were not challenged when they went to reception.
When I had my appointment with the doctor ref my ear, I was told they do not provide a service for ears and that I would need to book an appointment at another surgery which cost £75.00, if the doctors did not provide a service why did they not advise when I spoke on the telephone? This would have saved both parties time.

— Stephen L

Verified review (1563623) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. Due to Government guidelines we can no longer enforce the wearing of face masks. We are sorry that you were not given the correct information and your appointment was a waste of time.

Overall, how was your experience of our service? Neither good nor poor

Kingston Crescent Surgery

The staff is kind.

— Anonymous

Verified review (1563619) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good

Surgery review

All staff and doctors and nurses are very nice and warm people, they listen and do their best to help you out, they care about their patients as I’ve found out many times. They are open to all questions, the covid 19 did not stop these brave people from doing their job, a round of applause they all deserve.

— Andre C

Verified review (1563217) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Grateful!

Father in law was suffering with breathlessness. Received a full check by the doctor and sent to hospital for an X-ray. On the back of this, fluid of his lungs was detected and treated accordingly.

— Anonymous

Verified review (1562506) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test was needed to have a prolia injection

Was able to get a blood test done, I was happy with how it went and I was able to get my prescription so could order the injection needed.

— Gloria M

Verified review (1562485) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient