It's very difficult getting a phone or face to face appointment, but when I do manage to get seen, it's good service. Just wished it wasn't so hard to get an appointment!
— Shelly P
Verified review (1562438)
Review left 4 years ago
This review was collected via online systems.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection
I saw the nurse she was lovely the place was nice clean the staff were friendly.
— Beverley B
Beverley B works at PCC as Manager
Verified review (1562419)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Many thanks for your kind comments.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
I got the quickest response and referred to an oncologist straightway, was very pleased as was really scared and happy after being examined.
— Anonymous
Verified review (1562094)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for the 5 star review. We are pleased to hear that we were able to quickly sort your referral and hopefully minimise your concern.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very positive
The staff at Kingston Surgery is very positive, the nurse practitioner and the doctors are great professionals and accurate.
— Eleonora K
Verified review (1561989)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Many thanks for taking the time to share your experience, and we are really happy to hear you found our clinical team professional and accurate.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great Experience
Thanks for your services.
— Sandhya D
Verified review (1561948)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
You are welcome, thank you for your complimentary feedback
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The service was good.
— Raymond J
Verified review (1561920)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Many thanks for your positive feedback.
Overall, how was your experience of our service?
Good
Kingston crescent surgery
I waited for over an hour as unfortunately the patient before me was needing hospital admission which I was informed about, however when I eventually got to see the Dr she informed me that she wasn't qualified enough to deal with my problem and I needed to see a GP that was able to deal with said problem, I had put the information in my e consult so surely this should have been noted and I could have had an appointment with someone qualified to deal with it instead of me waiting an excessive amount of time and then being turned away, the Dr did make me an appointment with a GP at another surgery and she was very apologetic about the wait and the fact she couldn't deal with me, the GP I saw at the other surgery was able to examine me and was very helpful.
— Sharon H
Verified review (1561325)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your feedback. We will investigate this - face to face appointments from eConsults are often booked directly by the clinician into a GP appointment so that all manner of medical issues can be dealt with, without worrying about scope of practice. We will review this incident to ensure it does not happen again. Whilst it's great to hear you were dealt with, we apologise for the inconvenience and delay.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
See the nurse
I cannot fault the nursing staff. Didn’t have contact with any other staff so cannot comment.
— Anonymous
Verified review (1561271)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Many thanks for sharing your positive experience with the nursing team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Faultless
I couldn’t fault anything, the receptionist took ownership and sorted things out and the doctor knew a thing or two!
— Kelvin C
Verified review (1561213)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Our doctors do tend to know their stuff......as our receptionists do too, clearly. Thanks for the review!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Was seen in no time.
— Paul H
Verified review (1561200)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of Kingston Crescent Surgery? (tap on a rating)
Blood test
The nurse who took my blood test was really pleasant and helpful.
— Mary K
Verified review (1561197)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
It's really great to see so much positive feedback on our hard working nursing team - thanks for taking the time to review!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Very friendly and efficient.
— Kevin J
Verified review (1561132)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Many thanks for your positive feedback.
Overall, how was your experience of our service?
Very good
Attempts to get consultation
The system is absolutely disgraceful...I initially 'phoned on Tuesday for an urgent appointment, was advised that I needed to 'phone back at 10am for a routine appointment...I called back at 10, was constantly cut off or not connected...when I finally got through I was told that there were no more appointments that day. I 'phoned back on Thursday and got connected quickly (10:10) to be told that there were no more appointments (I was third in queue on connection)
— Nicholas G
Verified review (1561108)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share your experience with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
The nurse was lovely
The nurse was lovely, made me feel very comfortable.
— Brenda W
Verified review (1561069)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Many thanks for your positive feedback.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
I reported that I thought that there was something wrong with my breast. I phoned at 8am and was seen by Dr, she looked me over then she asked for another doctor who examined me, they said they didn't want to take any chances and so they are doing bloods and then 2 days later I had a letter from the breast clinic in QA on Thursday so I thought their performance and an hour-long appointment with the Dr so a big thanks to you all at Kingston crescent surgery on the splendid kindness.
— Carolyn S
Verified review (1561065)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your positive experience of our acute appointment system, and for the 5 star review. We will be sure to feed this back to the team.
Overall, how was your experience of our service?
Very good
Kingston Crescent Surgery
My appointment was on time with no fuss.
— Anthony W
Verified review (1561066)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
We are pleased to hear you were satisfied with your appointment experience!
Overall, how was your experience of our service?
Very good
Fabulous nurses
Every time I get bloods done nurse's are all fabulous, not once have I come across a negative person.
— Rita M
Verified review (1561062)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you so much for sharing your positive, regular, experience of our nursing team - they will be thrilled with the feedback!
Overall, how was your experience of our service?
Very good
Very good
Very good, did not have to wait long, very efficient.
— Patricia M
Verified review (1561059)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thanks for taking the time to share your experience, we are pleased to hear you found the service efficient.
Overall, how was your experience of our service?
Good
Visit
Very good visit, helpful staff.
— Nicholas O
Nicholas O works at Ministry of Defence as Mod guard
Verified review (1560911)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thanks for the 5 star and positive feedback - we will share the comments with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
I was very pleased
I was very pleased with the help I was given.
— Maureen S
Verified review (1560420)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for sharing your positive experience.
Overall, how was your experience of our service?
Good
