Kingston Crescent Surgery

Friendly and very informative diabetic review

Diabetic review was carried out efficiently, the nurse was friendly and very informative.

— Anonymous

Verified review (2357426) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Feedback for thumb joint cortisone injection

Professionally administered. But more after-care advice would have been helpful. It may be that practitioner assumed it was not needed as I've had one before. But I think this should be standard for every cortisone injection

— Carolyn L

Verified review (2357419) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback, we will take this on board.

Overall, how was your experience of our service? Good

Blood test

Nurse was very polite and friendly. No problem with the blood test.

— James M

Verified review (2357417) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Great experience

Thank you Dr. Nicholson for treating me, I'm now well in myself thanks to your support

— Anonymous

Verified review (2357416) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Seen very quickly

I was seen very quickly and very professionally

— David B

Verified review (2357415) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Breathing test

I can’t praise the nurse I saw enough, she was so professional and so friendly

— April W

Verified review (2357411) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Review from Google

This person left a star rating but no comment.

— Joan Measor

T366184 Review left 4 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your 5 star review.

Blood test

All staff very good

— Anonymous

Verified review (2357408) Review left 4 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

So bad

You can never see a doctor, it’s always the staff in the blue uniform. I went three times explaining about my chest hurting. I was given steroids on the third visit, within an hour my daughter was phoning 999. It was the start of a heart attack. I have no faith in the surgery. I am looking to move to another.

— Elizabeth L

Verified review (2357407) Review left 3 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

I am very sorry to hear this, I can assure you that all of our clinicians are highly trained. I am glad that your daughter took the initiative to phone the emergency services.

Overall, how was your experience of our service? Very poor

Unable to get 90 year old an appointment

I have been trying to get my 90 year old mother an appointment to follow up since her hospital appointment at the walk in centre. Every time I go onto the site to book an appointment, there are no appointments to be had. They are up to the full daily quota of appointments.
Unable to make a booking by phone now

— Anonymous

Verified review (2357404) Review left 3 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback. We have had a new appointment booking system in place since September, there are no longer GP appointments online to book. You will need to submit an Anima request from our website, which will then be triaged by a clinician. We have had a huge amount of positive feedback regarding Anima and how it has improved access, especially with no longer having to wait on the phones.

Overall, how was your experience of our service? Very poor

Review of my experience

I was very well attended and the burse was very empathetic and profesional. Thank you.

— Anonymous

Verified review (2357403) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Review from Google

Appointments Accurate

— Stephanie dawn King

T366185 Review left 4 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your feedback.

Blood test

Nurse was very good, kind and professional

— Anonymous

Verified review (2357397) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good

Waiting to hear back

Waiting to hear back about an econsult regarding my weight. Received a text saying go to particular website but clearly stated in my request I don’t need nutritional advice, I want to talk and understand whether anything else could be affecting weight.

— Sonnie M

Verified review (2357390) Review left 3 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback. I am sorry to hear this happened.

Overall, how was your experience of our service? Very poor

Visit to GP routine appointment

The GP was very informative and very sensitive.

— Louise P

Verified review (2357388) Review left 4 months ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

Blood test results

After being told I would be on statins for life I had to chase to get results. The girl on the phone told me everything was okay, didn’t need to take any more so had an online appointment and they put me straight back on them

— Anonymous

Verified review (2357375) Review left 3 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback. I am very concerned to hear this, please can you email us on [email protected] so that we can look into this as you have left this feedback anonymously.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Review from Google

This person left a star rating but no comment.

— Blue Monster

T360917 Review left 5 months ago
This review complies with Google's policies.

Reply from Kingston Crescent Surgery

Thank you for your 5 star review.

Blood test

The time of my appointment was kept.

— John W

Verified review (2336435) Review left 6 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Arrived ok and was seen quickly and very satisfied with the care

— Maurice B

Verified review (2336425) Review left 6 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

Very friendly and professional staff. I was seen at the time of my appointment with no waiting around.

— Anonymous

Verified review (2336383) Review left 6 months ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient