The staff and the Doctor was very helpful and I am very grateful. Thank you.
— Lina T
Verified review (1560385)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you very much for you 5 star review!
Overall, how was your experience of Kingston Crescent Surgery? (tap on a rating)
Appointment same day at surgery
Severe pain in kidney area. Phoned for urgent appointment. Seen in Rose Suite at Kingston Surgery the same day. Infection detected and antibiotics prescribed. Staff were extremely professional, knowledgeable and user friendly. Could not ask for a better service.
— Margaret C
Verified review (1560277)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Opinion
It annoys me that medications do not admit patients, they use nurses who do not have experience yet, they make a problem with admission and just ringing as if they had the authority to treat by telephone !!! and the next problem is when I asked for a referral to a specialist last time, they made a problem for me to send me there !!!
— Dariusz K
Verified review (1560229)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. The contact centre and receptionists follow the guidance of the Doctors to ensure that the appointments are with the appropriate clinician. Clinicians can carryout the bulk of diagnosis over the telephone without the need of a face to face appointment.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
It was a bit confusing what to do when you arrived, there was a queue, but I managed to ask a nurse as she was leaving if I could check in automatically at the machine, as I assumed that it wasn't working, seeing the queue. It's not my usual surgery, and I'm sure that's the case for lots of people, so maybe a large sign over the machine to alert people to it would be useful.
— Fiona D
Verified review (1560141)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Kingston Crescent Surgery
Because it is efficient and considerate.
— Trevor D
Verified review (1560125)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
Very good
All very good thank you.
— Albert R
Verified review (1560085)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Very happy with service
I'm very happy with service provided.
— Peter B
Verified review (1560076)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Had some tests done 3 weeks ago NO INFORMATION !Went to chemist to get prescription hadn't been sent over had to revisit surgery Had appointment to s ee doctor got to surgery saw a nurse who then had to go to doctor and ask questions that I'd asked Told about making me a appointment at hospital haven' t heard anything since I would like to change surgeries from portsdown group I've lost confidence and patience in them
— Jeremy C
Verified review (1560068)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you have had all of these issues, we will share these concerns with our team and make changes where possible.
Overall, how was your experience of our service?
Very poor
Appointment
Had to go through 111 system as it's almost impossible to get an appointment over the phone or through the normal way.
— David B
Verified review (1560058)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. I am sorry that you have had to go through 111, although often this is an appropriate alternative that we can signpost to.
Overall, how was your experience of our service?
Neither good nor poor
Recent appointment
The service was very good.
— Nyimasatou J
Verified review (1560030)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good service
Good service, did wait long and nurses lovely.
— David B
Verified review (1560010)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Kingston Crescent Surgery
I have been waiting months for a medical with the doctor, my appointment was with a nurse that couldn't deal with any medical problems and I never got a full medical anyway, had concerns about a skin lesion and asthma which couldn't be or wasn't interested in! Resulting in more stress to myself trying to get another appointment which seems impossible with the Portsdown practice. No I'd like a full medical like I was supposed to get.
— Seth A
Verified review (1560001)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, please do complete a complaints form on our website to enable us to investigate and provide our findings.
Overall, how was your experience of our service?
Kingston Crescent Surgery
Very thorough service.
— Ronald C
Verified review (1559993)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Thank you all for your hard work
I was attending well and I get better now, thank you all for your hard work.
— Mariama J
Verified review (1559984)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Recent experience
The receptionists were rude and unhelpful. I ended up going to Cosham whereby they were lovely.
— Anonymous
Verified review (1559970)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that you found our reception staff rude, we will share this with our team and gain learning from your comments.
Overall, how was your experience of our service?
Worried about skin cancer on back.
Phoned several times to make an appt. no fill out form on computer. Explained I am not very good , but insisted I had to fill in form . So in the end I went to St. Mary’s walk in unit, excellent service, must make urgent appt. with doctor or dermatologist. At last I had an appt. oh with a nurse, very helpful took a photo and said a dermatologist will ph. Still had to chase them up. The stress and worry . At last an appt. at St. Mary’s , luckily all clear, if I had an appt. at the beginning of my first phone call I wouldn’t have had all this worry and stress.
Your staff has to be more understanding and not to keep telling patients to fill in this form on the computer. Not every one has a computer.
— Anonymous
Verified review (1559828)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, our staff should be offering alternatives, especially for those patients who cannot or do not have access to digital systems. We will share your experience with our team and take learning from your comments.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Surgery
Made to feel welcome. Very professional and put me at ease
— Mark W
Verified review (1559801)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Generally Satisfactory, could do it Better
Telephone answering response times terrible. eMail response non existent, Personnel need to listen more to the patients needs. and respond accordingly. Mostly in I am pretty Happy.
— Robert D
Verified review (1559673)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Awful follow sevice
I had a tel appt and was told I would have a letter of referral for dermatology sent and then wait for an appt. What actually happened was that I was sent a self referral form for Physiotherapy. I rang the surgery 3 times and went in once. 18 days later I am still waiting for the correct self referral form for Dermatology. How many requests does it take?
— Fiona J
Verified review (1559553)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, I am sorry that you were sent the incorrect referral and for the timescale to rectify this. We will share your experience with our team and take learning from your comments.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Ear problem
It is the third time that I go to the surgery with the same ear pain problem and get again a prescription for antibiotics even if I told the doctor that I was already diagnosed with TMJ by my dentist.
After finishing the medication the ear pain still persists - a problem which is already lasting for nearly a year. So I will now try to resolve the problem with my dentist.
The doctor was very kind, but in my opinion the problem is again been treated superficially since it is a lasting pain.
— Barbora M
Barbora M works at Portsmouth School of Architecture, CCI, University of Portsmouth as Urban Planner, PTHP Lecturer
Verified review (1559529)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry you feel that you were treated only superficially and we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
