Turned up for my booked test, told could not be done through lack of tubes! Why wasnt I told.
— Brian B
Verified review (1559518)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we were advised at short notice to stop some tests due to a lack of tubes across the city, we are sorry you were not contacted and advised of this to prevent you attending.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Regular warfarin blood test
Saw hca for Inr test. Seen very prompt, very friendly lady, kind to mum.
— Mary J
Verified review (1559471)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Poor Service
Struggle to get through calling the surgery & explain your symptoms, only to be told to go online & fill out forms. After filling out said forms online, your told to call the surgery. In the end I ended up going back on the form online to make it sound less severe so my information would be logged & I would hear from a doctor. Took weeks to get the call, since then I've done everything requested, yet I'm still struggling due to the issue & not getting anywhere with it.
— Anonymous
Verified review (1559435)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that you have not received a service to your expectations, please complete a complaint form on our website to enable us to investigate and provide you with our findings.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A bit of a wait. Practice needs to take more care with patient record
I had a half hour wait for my blood test, which used to be much faster. The nurse was nice and it didn't hurt. I noticed that my Covid vaccination record was incorrect and asked reception why this was. The practice manager refused to change my record unless I produced my vaccination card, but I lost my purse recently along with my card. I am not happy that the wrong information was recorded to my patient and NHS record, as it's not my job to scan the vaccine and record the details.
— Caroline R
Verified review (1559291)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that details have been recorded incorrectly on your record, please contact the surgery to enable to ensure that this has been rectified.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
Feel very supported and looked after in my journey to improve my health and well being.
— Anonymous
Verified review (1559287)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Curt reception
Having not been to this surgery before, only recently visiting civilian doctors, I went straight to reception to let them know of my arrival, as I was not familiar with the updated system. The receptionist was curt in informing me of the 'sign in' screen, but 'volunteered' to sign me in. Isn't this a part of their role?
Surely if a person shows unfamiliarity, a more understanding 'welcome' would go a long way.
— Anonymous
Verified review (1559249)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff to be curt we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Where are the doctors?
I am at a loss as to when you can see a doctor? I have been unable to see or talk to a doctor for over a year now!!! Even my physio appointment is via email! I feel I should have had a follow up appointment after my heart attack but this has not happened! I am in constant pain with my joints and cannot see a doctor!!!
I am discussed at the way the NHS is running at the moment and feel a private insurance with private health care has got to be better!
— Jeannette P
Verified review (1558789)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, the bulk of appointments can be carried out over the telephone, however we do ensure that we maximise the number of face to face appointments with the limited resources available to us.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Appointment time was met, no waiting. The nurse taking the test was friendly and helpful putting me at ease as I am at the moment very stressed owing to me in the process of moving into sheltered housing and selling my present accommodation, decided with my consent not to take my blood pressure which was a relief to myself as I didn’t think at this time it would be a true picture and it was only taken 4 weeks previously.
— Anonymous
Verified review (1558546)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Not happy
The service I have received here is terrible. 3 weeks of waiting for a response for a mental health form and nothing. Tried to get in contact yesterday to be told no appointments and to call back tomorrow. Called 111 who told me to call surgery and say he had sent an email saying I needed a mental health assessment but when I called they said they couldn’t see an email and to call back today.
— Anonymous
Verified review (1558538)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that we have not provided a service to your expectations, please complete a complaint form available on our website to enable us to investigate and provide our findings to you.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent doctor,
Some times hard to get through for appointments but when I was seen excellent doctor, so much better face to face but doing a great job going through these difficult times, thank you all.
— Deborah W
Verified review (1558502)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very good
This practice is excellent.
— Maria B
Verified review (1558372)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus Vaccination
I was texted by the surgery because my vaccinations were not up to date. Once I had checked with friends that the text was not a scam, it was a simple process to book a time via the link on the text. Once at the surgery, I did have to wait for a while but that’s to be expected at most surgeries. The doctor was very good. She explained everything clearly and I hardly felt either of the two injections she gave me. Excellent bedside manner.
— Anonymous
Verified review (1558363)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Difficult to see a doctor
Saw a nurse who was kind and friendly although expected to see a doctor. Prescription had to be signed by doctor which took some time.
— Anonymous
Verified review (1558285)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Very friendly and helpful. I have no negative coments.
I am coeliac and visit the surgery only as often as i need. The staff are always friendly, helpful and courteous.
— Anonymous
Verified review (1558260)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A surgery not for the elderly.
Trying to do anything on the telephone connected with one's health is next to impossible. I shudder to think how the infirm cope with the seemingly endless recorded messages.
In spite of several calls telling the receptionists that my mobile phone is just that - A Phone! I still receive texts telling me to link this with that etc: All gobbldeygook to me., and I have asked repeatedly that verbal messages be left on my answerphone if necessary . Not all the elderly are computer literate.
— Anonymous
Verified review (1558115)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments, we are sorry that the staff are not leaving you verbal messages and adapting to your circumstances. We will share this with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quickly dealt with
Quickly dealt with on the day for the blood test..just do not agree with waiting 3 weeks for the appointment and I work for myself and could go anytime.
— Lorraine C
Verified review (1557836)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
MMR & Tetanus injection.
This was suggested by the nurse when I went three weeks before, for hormone injection as part of my prostate cancer treatment. Was in the 1970's when I last had that injection, I think. Very pleased with the efficiency of Kingston Crescent Surgery.
— Terence I
Verified review (1557832)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment with nurse
Very pleasant lady. Very professional.
— Patricia G
Patricia G works at SSJ as Recovery worker
Verified review (1557801)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant and so efficient
Went in on time, very friendly staff, had a thorough diabetic review, took blood, blood pressure weight etc all in a pleasant friendly environment.
— Kevin A
Verified review (1557784)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
I don't think every patient with medical issues should be left to go online when trying to reach their doctor and using the covid as an excuse is not good enough, we are not all able to go online, I myself am not very good with technology so let's show a little compassion to those people.
— Peter C
Verified review (1557771)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments, we are very much aware that for some patients on-line is not an option, we are sorry that the staff are not adapting to your circumstances. We will share this with our team and make changes where possible.
