The best laugh I've had in months, very nice doctor, always feel cared about, thank you.
— Joy D
Verified review (1557768)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Always helpful when you manage to get to speak to someone, but last few months you can never get appointment as all ways booked and when you ring back get same answer booked try again tomorrow.
— Anonymous
Verified review (1557756)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very helpful
Whenever I have had to contact the surgery or book appointments, I have always found the staff to be extremely understanding and helpful. The GP's are amazing.
— Anonymous
Verified review (1557683)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My appointment at Kingston Crescent
Efficient friendly service. I didn't have to wait long and my appointment was very quick and very helpful.
However if you are referring to a recent telephone consultation, I felt there was a miscommunication as as HCA didn't listen at time and felt I had to repeat myself and she was not able to advise owing to lack of medical knowledge regarding medication.
— Kelly U
Verified review (1557680)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your comments, we are sorry that your telephone consultation was not to your expectations, we will share this with our team and make changes where possible.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent treatment
Having signed in by machine (one less task for reception staff) I had a short wait before I received excellent treatment from the nurse. I have to return for a repeat blood test.
— David A
Verified review (1557678)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My surgery
What I feel about my surgery.
— Anonymous
Verified review (1557675)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cervical Screening
Judith, the nurse, was very trauma aware and made me feel valued, seen and safe.
— Chloe S
Verified review (1557673)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your very kind comments that we will share with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Waiting for this appointment was over a month then the blood test took 4 goes to get blood which has never happened before!!
— Anonymous
Verified review (1557049)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your very kind comments, we are sorry that it took longer than expected to gain your appointment and then it took 4 goes to be able to get tale your blood. We will share your experience with our team and take learning from it.l
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly service
I didn't have a long wait. Friendly service.
— Susan S
Verified review (1556963)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Pointless
I waited nearly three weeks for a call back, and got one finally but not from a doctor.
I’m suffering with a number of problems and her advise? Take more anti depressants, increase my dose to 60mg daily.
It won’t solve my problems but I’ll not care about them anymore is that it?
They also can’t seem to arrange a repeat prescription for my newly diagnosed epileptic son, leaving us panicking trying to refill it. He missed a dose the other day and had a seizure.
I despise this practice and what it has become.
It used to be amazing!
— Emma C
Verified review (1556856)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that your feel so strongly, please complete a complaint form on our website, this will enable us to investigate and come back with our findings.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
It was quick and easy to get an emergency appointment even though i did have to travel to cosham. The nurse was very kind and professional. However, its been difficult to receive my test results which should have been done by now and when i rang the surgery the receptionist said there was nothing on my notes.
— Charlotte A
Verified review (1556854)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, it can take time for results to be received and then checked by a clinician to enable any follow-up to be done, however if no follow-up is required you will not be contacted.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Doctor was great but booking system always rubbish in fact it is getting worse.
— Gary H
Verified review (1556847)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
G.P appointment
To find out the cause of my symptoms.
— Anonymous
Verified review (1556834)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit to Doctor.
Doctor explained things in detail. Doctor was very pleasant and helpful.
— Anonymous
Verified review (1556773)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Concise
The doctor knew his job. Every question was to the point, and the physical examination fast. My life wasn't in danger, he sent me to day surgery for blood test. All this in 10-15 minutes. Thanks.
— Anonymous
Verified review (1556767)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
After doing an e consultation I was told seek help from gp there receptionist were not helpful it took 82 attempts to get through
— Sandra C
Verified review (1556721)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that the reception staff were not helpful and it took so many attempts to get through, we will share this with our team and take learning from your experience.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Been very friendly.
— Anonymous
Verified review (1556718)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Disappointed as I was in so much pain, and unable to have a home visit, only a phone consultation after a month of asking. That call was really helpful.
— Anonymous
Verified review (1556712)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that we were unable to provide a home visit, but pleased the telephone call was helpful.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Really well looked after as always.
— Keith R
Verified review (1556702)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Horrendous trying to get appointments and no face to face with doctors
— Anonymous
Verified review (1556692)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we ensure that we maximise our face to face appointments with clinicians and constantly review to ensure that we improvements where possible.
