The nurse I saw was very understanding and had very good manners.
— Anonymous
Verified review (1556691)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very prompt, courteous
Very prompt, courteous and efficient.
— Anonymous
Verified review (1556689)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very polite and helpful
Did not have to wait long all staff very polite and helpful.
— Tina W
Verified review (1556678)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Could not get doctors visit, phone operators refused and said ring later, no advice, ended in a/e in crash team having treatment and paralysis in both legs.
— Brian R
Verified review (1556677)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, please contact the surgery on 02392 627765 or complete a complaint form available on our website, we can then investigate and provide our findings.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Blood test review
It is extremely hard to get a doctors or a nursing professionals medical opinion. It seems to stop at the so called care navigator. And they can be rude. Not all of them.
— Marier W
Verified review (1556633)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are sorry that you have found it difficult to get a consultation with a clinician. We will share your comments with our team and take learning from them.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Non Attendance at surgery
I telephoned the surgery regarding an accident I had had and I was asked to forward a photograph of the same, which I did. I was informed that as I had an appointment on the afternoon of that day (Friday) I was not able to make an appointment at surgery but was advised to 'phone 111 the following day for an appointment at St Mary's Hospital. This I did, and although an appointment could not be made I was advised to walk in and wait - which I did. I was eventually seen and treated and advised I must make an appointment for further treatment to my hand. This I did, an appointment was made at Cosham surgery, after which a further appointment was made at Somerstown surgery and again a futher appointment made at Cosham surgery, when finally I was told the hand was mending and no further treatment needed. This was after 2 weeks.
— Ann R
Ann R works at N/A as N/A
Verified review (1556631)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, sometimes several appointments are required to enable the healing process, we will offer appointments at all of our sites to enable on-going follow-up care.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
My appointment was kept on time, the treatment was excellent and I was well pleased.
— Joan C
Verified review (1556630)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
1st Visit to my new surgery!
Very efficient and helpful staff who have to work in a very built up inner city area. I would suggest that you have a security doorman at this surgery due to the area. It became quite tense waiting to be seen whilst a man with mental health issues was able to wander around amongst vulnerable patients.
— Sally W
Verified review (1556627)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we do not currently believe that security is required at any of our sites, however we do monitor behaviours and this may change in the future.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient when sent from Hospital
Very efficient when receiving a discharge summary from the hospital.
— Anne T
Anne T works at NHS as Endoscopy Admin Supervisor
Verified review (1556570)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston surgery
So difficult to guess which time slot may be the correct one to phone in and then have to resort to tears to get anyone to listen and not be dismissed to the life sapping e consult, maybe you need enough staff to cope with the tens of thousands of patients you wanted to merge and snap up the payments for?
— Selina D
Verified review (1556315)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we will share this with our team and take learning from your comments.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Consultancy review
All of my contact with the GP has been online including information about treatment. I do not object to this where this can be done. However, what I do object to is being given timescales and them not being met by the practice.
I feel that the Portsdown Group since merging with other practices has become too big and can no longer cope with demand.
— Caroline E
Verified review (1555814)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, where possible we do work within the timescales advised, however we have had to adapt very quickly to moving guidelines and this has effected timescales. We will take on board your comments and share them with our team and take learning from them.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone
I do not have a phone and therefore find it difficult to get to see a doctor as all avenues require a phone number ..... if it would be possible to have access to appointments would be great.
— Leslie H
Verified review (1555802)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent over the phone consultations
I have recently had to make use of a telephone consultation with a GP on two occasions a week apart. Fortunately (?) the problem was of a kind where it was helpful for me to send pictures - which I gladly and easily did. Both doctors with whom I spoke were very easy to communicate with, made helpful suggestions and provided prescriptions as required. On the second occasion a very speedy referral for an outpatint visit to QA was arranged for me.
— John D
Verified review (1555801)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Really nice
My nurse was really nice I felt so unwell.
— Louise P
Verified review (1555797)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Wonderful service
Wonderful service. House call and tablets all the same day. Thank you.
— Edna W
Verified review (1555786)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
The nurse I got to see was lovely, kind hearted and caring, cares about people not the pay, rare thing to see nowadays, an amazing facility all around, sanitary services and good COVID prevention methods 5/5.
— Brody H
Verified review (1555756)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Couldnt get an appointment. Was on hold for over an hour on two consecutive days to be told all appointments had gone 2 days in a row.Took a very long time to get back to me and was still only a telephone appointment no face to face.Not the way a palliative patient should be treated
— Margaret W
Verified review (1555750)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Happy
I had a good experience with Kingston Clinic, everyone was helpful and I was dealt with on time.
— Mary A
Verified review (1555745)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Very helpful & patient.
— Raymond H
Verified review (1555739)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very pleasant and friendly
Once I got an appointment the surgery was friendly and the doctor was very pleasant and friendly.
— Linda L
Verified review (1555737)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
