Kingston Crescent Surgery

Kingston Crescent Surgery

The paramedic who I saw was excellent in his explanation of the process of examination and follow up.

— Alan F

Verified review (1554789) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I was sent to Cosham surgery and the person I saw did not care less about my condition. Good, it's good that other patients can see how I was treated thank you.

— Marion W

Verified review (1554788) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that your experience was not to your expectations, we will share this with our team and make changes where possible.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Staff in reception and the medical staff, very polite and professional

All staff excellent. My medical procedure was explained to me by the nurse, very pleased with my treatment.

— Marion S

Verified review (1554775) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

I was pleased with the way it was done.

— Jeanne B

Verified review (1554770) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleased

I was very happy with my consultation - the doctor took a very professional view of my condition and suggested a good way forward.

— Fachtna M

Verified review (1554765) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Meeting with Nurse Practitioner

This appointment was arranged for the late morning following a telephone call to the practice. I met a nurse practitioner, Malcolm, who had an excellent patient manner and was very reassuring.

I'm not sure whether the diagnosis of a urinary tract infection was the correct one. I was fortunate in having an arranged telephone conversation two days later with the consultant urologist who carried out my Bipolar TURP. He commented that the two recent urine samples showed no infection and surmised that the cause of the pain when peeing might be attributable to inflammation of the urinary tract.

— Ian K

Verified review (1554761) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Explained everything clearly

Explained everything clearly and showed me my problem on screen.

— John B

Verified review (1554760) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

Had to wait a while to check-in at the surgery as the screens were out of order - this is the only reason I didn't give a 5.

— Adam H

Verified review (1554748) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very reasonable service

Very reasonable service.

— Philip S

Verified review (1554717) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Successful telephone consultation with Kingston Crescent doctor who made a face to face appointment at Cosham Park house surgery.

— Susan D

Verified review (1554683) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Tetanus booster.

From the booster reminder to having the actual injection, it was a simple and straightforward process...why wouldn't you...

— Anonymous

Verified review (1554679) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I am asa

You can’t get to see a doctor when you phone it’s takes an hr because you can’t get though when you do they are rude and ignorant

— Anonymous

Verified review (1554355) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are sorry that your experience was not to your expectations, we will share this with our team and make changed where possible.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

The GP who dealt with me was awesome!

— Ben H

Verified review (1554050) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Blood test

I arrived early and was called shortly after arriving. The procedure was quick and efficient.

— Anonymous

Verified review (1554049) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A comfortable experience

A comfortable experience with friendly staff and the receptionist smiled.

— Thomas B

Verified review (1553901) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

It was very helpful and pleasant.

— Christine A

Verified review (1553857) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

I was given a 9.00 appointment, was not seen until 9.30.

— Wayne J

Verified review (1553849) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that you had a 30 minute wait for your appointment, this is generally due to clinical need, however you should have been made aware of the delay when you either booked in at reception or self-checked in. We are sorry for the inconvenience caused.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

My personal views

I have been with the Surgery over one year emerged from Hanway Surgery.
There are so many good and even better admin to care in this Surrey but one has to have IT and computer or IPhone.

— Kishwer A

Verified review (1553835) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very friendly and helpful

Considering the pressure your staff are under, they are doing their best. I found them very friendly and helpful.

— Michael M

Verified review (1553825) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

The checking in computer ask patients to do their BP in the DOB. This didn't make any sense and confused me! Please think of your patients with English as a second language. This jargon is nonsense.

— Jordane F

Verified review (1553820) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. The self-check in screen should not ask you for your BP, we will check this with our IT department and resolve this issue.

Overall, how was your experience of our service?

Was this treatment paid for privately? no