Kingston Crescent Surgery

Appointment

Only had to have a jab and was waiting nearly hour to get seen.

— Angela C

Verified review (1553005) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. I am sorry that you waited so long for your vaccination. Usually the booking in screen advises if there is any current delays, or the reception staff should, often delays are due to clinical need. We will share this with our team and make changes where possible.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kind and very helpful thankyou

Quickly got an appointment, very helpful.

— Anonymous

Verified review (1552976) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Blood test.

— Anonymous

Verified review (1552974) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment for blood test

Went to have blood test and at the same they gave me my b12 to save me hanging around. At this moment in time they all keep cheerful and very professional.

— Anthony P

Verified review (1552973) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Very professional.

— Michael C

Verified review (1552971) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Appointment

Getting an appointment is random. Unacceptable

— Malcolm H

Verified review (1552956) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your email. Access in general to Primary Care is an issue, we are reviewing our systems and making some changes to improve this, however this will take time, due to the limited resources available to us.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Really quick and professional

Really quick and professional experience at this surgery.

— Barry L

Verified review (1552953) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

I felt relaxed

I felt relaxed, the nurse was very nice.

— Anonymous

Verified review (1552946) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very professional and friendly appointment

The nurse was very friendly and supportive. She went through what she was doing, answering questions and making recommendations as part of the consultation. She suggested treatment and approaches for the wound and I felt very involved in the process.

— Christina M

Verified review (1552939) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very efficient, good covid safety

Very efficient, good covid safety measures in place but did not get to see a doctor and a long wait between appointment and blood and other tests.

— Anonymous

Verified review (1552932) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent appointment

I have gone to the doctors multiple of times and the doctors keep giving me antibiotics and are taking too long to find treatment for me and I am getting more sick and I am struggling, it's very hard and nothing is helping me. I need more help and not just be given antibiotics as it doesn't even help at all. So many urine tests. But no treatment yet.

— Anonymous

Verified review (1552925) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that the medication is not working, sometimes it can take a while to find the right medication. It is important the you contact the surgery and make triage appointment to discuss this with a clinician.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

It was relaxed and competently carried out.

— Heather W

Verified review (1552923) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Very kind

Your nurse was very kind, funny and easy to converse with.

— Anonymous

Verified review (1552922) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

I was not contacted for a couple of weeks and l spoke to the receptionist on the phone who said l would be contacted within a week, which l was, but l have waited 3 weeks for a call back.

— Mandy W

Verified review (1552919) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We have seen a large increase in the number of eConsultations that we are receiving that we could not have forward planned for. We are working on some changes to bring ourselves back in-line with acceptable service standards. Patients should shortly see an improvement to the response times.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Recent experience

Reception good and doctor very helpful.

— Carole C

Verified review (1552918) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Experience was very good

Experience was very good, very efficient.

— Brian L

Verified review (1552914) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

Poor service

— Azvar Y

Verified review (1552910) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry that we have not provided a service to your expectations.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Pneumonia jab

Appointment went well and on time the doctor answered my questions in detail as I was a little concerned so that put me at ease.

— Andrew D

Verified review (1552461) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse was very nice, explained everything

Nurse was very nice, explained everything. Made me feel very comfortable. Also informed me I could have a tetanus booster after my covid jab. Which I was not aware and could have it with no appt in the surgery after a 2 week period.

— Sarah B Sarah B works at Adt Fire and security as Administrator

Verified review (1552455) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Visited for vaccinations

I received a text to book in for a tetanus vaccine. Booked through the text. Arrived a few minutes early. Booked in to be told I was at the wrong site ! Could not believe my mistake. Obviously apologised profusely and asked if I could rebook. The receptionist asked me to wait a moment and came back to say the duty GP will do that for you as soon as he is free. Brilliant service. Have been a patient for a lot years and I appreciate everything as team Kingston Crescent has done for my family and I. Thank you. Also whilst there the GP realised I needed a mmr so double jabbed!

— Anonymous

Verified review (1552374) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient