Kingston Crescent Surgery

Recent appointment

The appointment was running late which Kristina apologised for.

— Lynne C

Verified review (1551088) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Bad service

Takes too long to get an appointment and too long to actually get to speak to someone and also getting right advice from reception is bad too.

— Gregg B Gregg B works at Pressco precision engineering as Injection moulding technician

Verified review (1551080) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. We are sorry to hear you are finding accessing appointments frustrating. We are investing in routine access at present, so you will see improvements in this area in the coming weeks. If you require on the day support, we advise you ring as close to 8am as possible. we are an appointment led service.

With regard to reception - our receptionists and contact centre coordinators all receive the same training, so the message should be consistent. Please do contact us to give further details so we can identify a training issue, and respond accordingly.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Not a long waiting time and was able to make a new appointment for a Tetanus jab and was seen to straight away that morning also.

— Joseph A

Verified review (1551076) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

I was very impressed

I was very impressed with the service I received from the surgery and was happy with the outcome with the doctor who saw me going the extra mile to see if there was anything else he could help me with as well as taking information that was beyond what the appointment was for.

— Steven B

Verified review (1551074) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Want to see a Doctor Don’t like phone concultations

Want to see a Doctor don’t like phone calls consultations

— Anonymous

Verified review (1551069) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and sorry you are not happy with phone consultations. Sometimes these are the most efficient way of consulting and dealing with a medical issue. Please be reassured that if you need to be seen face to face, you will be invited in by the clinician. We see many patients face to face - in June we had over 9700 face to face consultations.

Overall, how was your experience of this GP practice? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was very good

The nurse was very good, chatting making me feel at ease.

— Tina M

Verified review (1551066) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

It was so well organised

It was so well organised, staff were kind, courteous and made me feel at ease with the whole experience. Thank you so much!

— Kevin M

Verified review (1551056) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

This person left a star rating but no comment.

— Yvonne P

Verified review (1551053) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Treatment was very good

Made to feel most welcome. Treatment was very good.

— Malcolm J

Verified review (1551050) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

I'm happy with the service

Went in for Tetanus jab, booking was done online quick and efficiently, the wait was less than 3 minutes on arrival and I was made aware that I hadn't had my MMR jabs for quite a while so that jab was offered and done at the same time. Had a short chat with reception and the staff seemed pleasant. So far I'm happy with the service received.

— Robert C

Verified review (1551035) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

As always good experience

Friendly, efficient and safe appointment.

— Anonymous

Verified review (1550757) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Excellent.

— Laurence F

Verified review (1550460) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Review from Google

Came here to get my vaccine, all very professional and efficient - big thanks to the entire team at Kingston Crescent Surgery.

— M P

T357014 Review left 4 years ago
This review complies with Google's policies.

Appointment

Staff pleasant and dead on time for my appointment.

— Christine E

Verified review (1550277) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Mixed emotions

Covid jab process was fast efficient and the team were amazing to tell me I could arrive earlier due to work commitment change.
Its the general routine check ups being let down at the surgery.

— Anonymous

Verified review (1550239) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Super.

— Petr S

Verified review (1550221) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Kingston Crescent Surgery

I was well treated, thanks.

— Anonymous

Verified review (1550215) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Pleased with the visit

I was very pleased with the visit and the appointment with the doctor. However, it is extremely difficult to get an appointment in the first place.

— Anonymous

Verified review (1550020) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Spot on

Rung on time and dealt with my problem swiftly by referring me to be seen by a doctor.

— Hilary A

Verified review (1550015) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Happy with care and treatment

Went to get a diagnosis on fingers, happy with care and treatment.

— Dean S

Verified review (1549975) Review left 4 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient