Kingston Crescent Surgery

I was not informed of why I was there, I thought it was a chat about our next move, ended up with injection in thumb, little shocked to be honest, also trying to get an appointment is awful and stressful.

Had my first coronavirus jab here and it was immaculately managed. Was in and out as quickly as I could have hoped and the staff were incredibly friendly. Thank you!

Needed emergency appointment for recurring problem. Once I got through to reception I was given an appointment within the hour. This is the second time this has happened. Impressed.

I was actually seen at Cosham Park House, appointment time was spot on and the Practitioner I saw was helpful and explained everything.

We found it quite easy to register our NHS app onto our phones .I am personally going to opt out preference with Register type 1 opt out preference

Although it was a mistake to be there it was dealt with effectively.

The surgery was very friendly and efficient and they made me feel at ease when having my vaccination done.

I have tried previously to make a non urgent appointment without success.
This time it was an emergency and everything went smoothly, I was seen within the hour and the person I saw was great and reassuring. He called me back the day after like he promised.

Very good service.

Excellent treatment for swollen leg, very quickly made appointment for test to be done within a week, can't fault the service I received.

Everything was done quickly and with kindness.

I understand that due to Covid that things have changed. But unfortunately not for the better but for the worse. I have now been waiting 2 weeks or longer to have a 2nd e consult with somebody. As my first e consult was mistakenly thought dealt with after a visit to have a routine jab. When I mentioned that I had an e consult booked the doctor then said he would not deal with my issue as I had an e-consult already booked. The surgery put this down as my e consult being dealt with which was not the case. As of yet haven't received any telephone call but just text message to say that my review had been past on and I would either hear or not if necessary. How would I know if this is necessary or unnecessary if I do not get to speak to somebody after been told by the hospital that I needed to get my blood pressure sorted out. Fat chance of that. I understand that Covid is important but so is the well being and peace of mind of your patients. What happened to seeing a doctor after all we can give symptoms on an e consult but we are not doctors and we couldn't recognize maybe dangerous symptoms till it was too late.

It was really difficult to get an appointment. The doctor was helpful but I didnt get a further call back until 6.30 in the evening on the day of appointment saying I needed antibiotics but it was too late to collect prescription. I found this very disappointing after waiting all day for treatment.

Both sessions at Kingston Crescent for my wife and I were better than expected. On both occasions we were in and out before our actual appointment time.

I have a lot of moles on my back which lately some have caused a lot of concern with itching and sore I sent photos in and have been recommended to have a couple removed.

I was very disappointed in my experience with using the e-consult facility. Thinking this would stop me having to make an appointment for the already busy GPs I filled in the form and sent a photo. Got a message to say I’d be contacted before 6:30pm the next day only to get a message the following day to say it would be within a week. Well, it wasn’t and I phoned to makes sure I was still on the list and was told I was and that I should be contacted by a doctor within the next week. Sadly, I received a phone call when I was in a meeting that I couldn’t leave. I called the surgery back and told them this and to ask if the doctor could call me again. This did not happen and I had to go to the treatment centre that weekend. I was told I needed my GP to do what was needed and I had to make an appointment. I feel that this could have been avoided had my e-consult been answered in a timely manner and I would not be left in pain for such a long time. Even a text or email to say that I had missed my one and only opportunity to speak with someone would have meant that I could have organised something sooner. I have tried to use the system to its best but found that I still had to make an unnecessary appointment that perhaps someone else could have needed more that day.

I submitted an econsult, and as I was going throught the online form to give my symptoms, the form prompted me several times to call 111, or even 999 or to go to the A&E. This tells me that at least some of my symptoms would be cause for serious concern. I got an automated messages saying that they will come back to me within 24 hours. 3 days later they sent another message saying they were busy. A week later they sent another message to call them if I want to discuss anything. So I guess, I'll wait to see if I live or die....

Second vaccination done very quickly, in and out in a couple of minutes. Can’t fault it!

I found the nurse who did my injection very friendly and efficient

A review of my visit, the nurse I saw made me feel very comfortable and was very reassuring! Made me feel less anxious about my appointment and I was overall happy with my first experience at Kingston Crescent.