A while ago I contacted the practice with regard to a medication review. As advised by the Reception Staff, I completed an e consult form online and waited for the phone call on the date and time on the form. This never happened. I completed another form just in case, and again waited, and waited. Eventually after quite a long time, a prescribing person phoned and carried out the review.
All in all this process took nearly 2 weeks I believe.
Whilst I realise that this is a busy and large group, I was not happy about the length of time it took.
— Anonymous
Verified review (1548377)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
We are very sorry you did not receive contact when told to expect it. Please contact us on 023 9262 7765 to provide us information to investigate.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Vertigo ear infection
The day I phoned I got through to speak to reception as said it was emergency and explained how I felt and she said that someone would phone me back which they did and was seen that day which I was grateful fr as felt so ill, so overall no problems. But trying to get through to get appointment for blood test fasting cholesterol is a nightmare as you only got certain times and when you busy they say put phone down try again later very frustrating.
— Susan L
Verified review (1548235)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have had difficulties arranging blood appointments, these can be booked on-line or you will need to persevere on the telephone.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Found staff very helpful.
— Vera H
Verified review (1548146)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly and efficient
Friendly and efficient service at the reception desk. I did not have to wait long to see the doctor was thorough and professional.
— Anonymous
Verified review (1548008)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Good experience
I've always had a good experience with the doctor's.
— Betty D
Verified review (1547989)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Blood Test Bruises
I have thin veins which need a Butterfly Canula. Having drunk at least two half litres of water in the hour prior to my Diabetic Blood Test the Nurse still had difficulty finding my veins. Only one small phial was drawn from my right arm - which is now very bruised. Two small phials were drawn from my left arm.
Not happy with having to wear long sleeved blouses in this heat - as bruises on my arms attract alot of attention when outside.
— Anonymous
Verified review (1547984)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Due to your veins you are more prone to bruising. What we can do is provide blood forms for you to have your blood taken at the hospital, please enquire next time that your blood test is due.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit for Shingles Vaccination
Helpful staff on reception who showed me how to book in - waiting time to be seen approximately 10 mins - the person I saw explained the vaccination and also offered a Tetanus vaccination which I accepted. A very fuss free appointment thanks to very friendly helpful staff
— Josephine M
Verified review (1547952)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Poor service from an extremely over subscribed GP surgery
Did an econsult on 26 May and eventually received a call from a GP on 8th June after making a complaint. Had asked to speak to a particular GP but got someone I had never heard of or spoken to before. Had obviously not read records before making call and had no idea what I was talking about. Waste of time call, now changing GP surgery as service at Portsdown is so bad. Pity as they started so well.
— Clare M
Clare M works at NHS as Pharmacy Technician
Verified review (1547950)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that the eConsult was not responded to as soon as you were expecting. We are making changes to improve the process and the current timescales that we are working to. As with any request, this is sent to the next available clinician and can be delayed even further if a specific GP has been requested. We are sorry that you are looking to register elsewhere, but this is your choice.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit for 2nd covid jab
Fast efficient and professional covid vaccine delivery program.
— Ashley H
Ashley H works at Vodafone as Sales
Verified review (1547913)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Knowledgeable, made me feel relaxed and like I was in good hands.
— Dillon S
Verified review (1547904)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
We turned up and my 87 year old father was told to be in for 12 however it was a mistake on computer. However the lovely Nursing staff resolved this.
— Brian F
Verified review (1547887)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We will share this with the team and make changes where we can.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Recent experience
Very quick.
— Penelope T
Verified review (1547883)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Recent experience
Had to wait nearly two weeks for a doctor to call me back. I had run out of tablets and needed them so after going so long they told me that it's already been sent to my chemist. I went to pick them up but as always they haven't been sent through so going to have to call doctors yet again to get them to resend this is twice now it's happened.
— Anonymous
Verified review (1547880)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Please contact the Operations team on 02392 627765, we can then investigate and resolve this issue.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Very satisfied
I was 21 in line from 8am, I was pretty sure I would not get seen even though I found a lump in my breast and was very much in pain, I got seen and giving antibiotics from last week and it's all healed was very satisfied.
— Anonymous
Verified review (1547877)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly staff
Staff were very friendly.
— Anonymous
Verified review (1547840)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Happy Patient
Since moving to Kingston Crescent from my previous GP, I have been very happy with the service. Even at the height of the Covid crisis I was able to have consultations online. I also feel like I am genuinely listened to and my concerns taken seriously.
— Anonymous
Verified review (1547822)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
MMR & tetanus jabs
The Dr who did my jabs was really friendly and I didn’t even feel him do the injections!
— Anonymous
Verified review (1547819)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Trying to see a doctor
The chances of actually seeing a person are now so small its ridiculous, trying to phone to get an appt is useless. Phone at 8am to be told to phone at 10... phone at 10am to be told all apps gone phone at 2pm... call at 2pm guess what call at 8am tomorrow as no more apps.
The call people are rude and the receptionists really unhelpful most of the time.
— Anonymous
Verified review (1547470)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you have had difficulties gaining an appointment, the best alternative to this, is to complete an eConsultation via our website.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Efficient and prompt attention
I have COPD, and a Chest infection developed over Bank holiday weekend. Luckily had some steroids left from previous emergency medicine, so started that. Still breathless and coughing on the Tuesday following, Phoned in morning and after 35 minute wait call was answered and an appointment made for that lunchtime with a nurse/practitioner at Kingston surgery which is not my usual surgery, but accessible as my wife was able to drive me there. We had a short wait sitting in the car in the car park alongside the surgery, and were called in through side gate, not coming into contact with anyone but the nurse practitioner, and using hand sanitiser at door before entering the surgery. Problem was dealt with efficiently and I felt enough time was taken to fully comprehend my concerns and ailments.
— Anonymous
Verified review (1547262)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Superb
Superb and very quick.
— Daniel P
Verified review (1547244)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
