A bit inconvenient having to go to Kingston Crescent as I live in Southsea. However, I was grateful to be seen and given treatment after more than seven months of extreme pain. A little surprised to be given treatment by a Paramedic but this person was pleasant and professional.
— Marian M
Verified review (1547158)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Punctual and the Dr I saw explained the procedure
The Dr I saw was lovely. She gave a full explanation of the procedure she was going to perform.
She took a lot of time to look through my notes and I had full confidence in her.
— Anonymous
Verified review (1547146)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Still waiting
I am still waiting to hear from you for an online consultation from a week ago.
— Danny M
Verified review (1547099)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We tried to contact you on June 10th and were unable to get through to you. Please complete a new eConsult if you still require assistance.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Great vacination centre
So organised for the covid vacation, nurse was brilliant, didnt hurt at all. Since confused as have had a text to say I haven't attended my appointment which clearly I have, but can never get through in phone.
— Anonymous
Verified review (1547075)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
At times it’s been difficult to get through to you
Due to COVID and change of practice, I have not seen a doctor for more than 18 months
— Mary A
Verified review (1547073)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid injection
Absolutely first class service as always. Nothing is to much trouble for the whole practice. You all do an amazing job. I can’t thank you enough for everything you have done for my family and myself.
— Anonymous
Verified review (1547065)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service
Since moving over from the Hanway Road practice, I can honestly say that I have had nothing but a great service. Okay the telephone service gets frustrating at times, but then we have to give consideration to the current situation with Covid-19 but overall I have nothing to complain about and have nothing but praise for the treatment received.
— Dennis B
Verified review (1547059)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Steriod injections
I got my appointment very promptly after e consultation, practice nurse was very good, put me at ease had injections in both knees, happy with my visit.
— Angela B
Verified review (1547053)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and friendly
It was easy to have done and the staff were very helpful and friendly, thank you.
— Darren J
Verified review (1547046)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Extremely happy with your professional work force
I had no problem with getting an appointment, the self service check in was easy and fast, was seen by a very knowledgeable doctor who made it very clear and easy for me to acknowledge my symptoms, very professional and put me at ease, great outcome, thank you.
— Thomas F
Thomas F works at Fox rubbish clearance as Waste removal except
Verified review (1547037)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No issues
I Queued, got jabbed and left. Not a lot to go wrong. Glad it is done
— Anonymous
Verified review (1547036)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Got a text to phone doctor about blood test results then couldn't get to speak to one
— Nigel A
Verified review (1547031)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. You need to call and make a routine appointment with either a Nurse Practitioner of a GP, either of which will be able to discuss your results.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Long wait despite appointment
I arrived within my appointment window for a vaccine, but was not seen until 30/40minutes after the end of the window, despite it being very quiet. There was no information and I almost thought I had been forgotten. Otherwise the staff I talked to on arrival and when I was finally seen were polite and helpful
— Anonymous
Verified review (1547028)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you had a long wait for your vaccination. We would like to assure you that even if the waiting room appears quiet, that does not necessarily reflect on the clinical work be carried out that is often on the telephone.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Personnel are fine but the telephone system is terrible. Personnel 5 telephone 1.
— Anonymous
Verified review (1547023)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
I'm really happy
I'm really happy, my new doctor since being with you has put me on the right tablets, I should years ago and I was out of date for my injections needed and he noticed on my records, many thanks .
— Louise P
Verified review (1547006)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Treated with care
Was treated with care, thanks.
— Kathrine L
Verified review (1547002)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Excellent service.
— David S
Verified review (1547000)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
It took over a week and half before I got a response and needed to talk to someone which I didn't get to do tried ringing and they just kept hanging up.
— Jodie S
Verified review (1546997)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We have a maximum capacity on our telephone lines, once this has been reached your call will not be connected. Please continue to try until you can join the queue and your query will be dealt with.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Excellent.
— Anonymous
Verified review (1546994)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
I think to make an urgent appointment needs sorting. To keep phoning for days to see a doctor when it's urgent is not on. It feels as if people don't care.
— Anonymous
Verified review (1546992)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. It is important that you contact via our emergency line at 8 am in the morning, to secure an appointment for a triage appointment.
