Kingston Crescent Surgery

I have requested a doctor's letter a month ago and I've heard nothing. I have not received my prescription, it's not at my pharmacy and no one has replied to my request online for it to be sorted. You are supposed to look after me when I need you and you are not. I am considering moving to a different group practice.

On going online to check results of blood test on the 26th May I find that it says Sample Rejected. Report specimen lost/unusable. No Further Action. So I am left wondering if my blood specimen was worth being taken and if anything could actually be wrong with it or not. I have no idea.

Both myself and the wife had injections, very pleasant and polite staff.

Why can't I see a doctor when I visit the surgery.

When I arrived the automatic book in screen wasn’t working but the receptionist was really helpful and spent time booking me in and chatting.. the reception area is well organised and always immaculate.
I waited two or three minutes to see the nurse, she was cheerful and nice.
Overall very good.

Kingston Cres was been very helpful and caring and I couldn't ask for more.

Kingston Cres was exceeding helpful when I felt I was abandoned at home by QA with no help whatsoever. I was so upset at being left on my own and they helped me and put things into process.

I was seen the same morning with my problem and a lovely HCA also squeezed me in for a fasting blood test. Very happy with visit.

I recently had my medication stopped because I needed a medication review, so I rang in to get an appointment and told that I just need to ring in each day until there is an available appt, I expressed my concern that my medication would run out in a week and was told "well just keep trying" which I did for 4 days. Prior to this, I had chased at the pharmacy who said they would re order it, they obviously did not see the medication review request on their screens ?? I requested an e consult and received an email saying the doctor would ring me around 5.30 the next day but I received no call so I updated my account as requested, I never did receive an appointment. I was becoming concerned.

I thought then i would request an appt with a health specialist and ask at that and when i attended the surgery was told that i had requested bloods and you arent allowed to do this...........i didnt realise that was what i needed to do and the receptionist said i was now marked as non attendance for a blood test !!! However, when i explained the situation to the receptionist she advised me that my medication wouldnt be stopped. I asked her to look at my account as she was not correct, she again repeated herself that i wouldnt be stopped and then acknowledged that i had and she would get me an appt to speak to a pharmacist. She said i should have come into the surgery with my request for a medication review so why didnt the call centre lady say that ??? SO i had my pharmacy review and was advised i must have blood tests etc which i had already finally been able to arrange. I made 5 call centres calls, 3 extra visits to the pharmarcy and non complied to 1 requested appt.

What i found is that the call centre/ pharmacy/ reception area do not all know the information they need to give to help solve a problem, I was told by the pharmacy to talk to reception, who told be to talk to the pharmacy and the call centre were the same. I feel the amount of extra time spent sorting this out would make some people very stressed out, im luckily i am computer literate, i am able to communicate well and even i wondered if would ever get this resolved........

But when you have an appointment the staff are friendly and i do like the experience. It just such a waste of time taken to resolve any issues. This is not the first time this has happened so I believe my concern has some validity because similar has happened in the past. Thank you

I had a medication review for an ongoing condition. I was telephoned at the appointed time, the medic was very helpful and friendly and my prescription was sent through to the pharmacy. We also discussed a follow up review in a month’s time which was helpful.

Doctor was friendly and knowledgeable and dealt with my issue. Confusing layout of waiting rooms so ended up in wrong room. Why is there no display to say the doctor is ready. They had these signs at Hanway so could you not use these?

Came in for a blood test requested by doctor and the nurse quite abruptly told me this is a B12 clinic and I stated I was here for a blood test and she rudely stated while you're here I might as well do it but in future check before you book. I felt very small the way she spoke to me and in this day and aged manners and speaking in the correct manner is appreciated.

Good.

I've tried getting appointments only to be told my problems didn't class as an emergency the attitude of the receptionist was terrible I don't know how they can tell me my problems not bad. They are not doctors and don't know my medical history since we left Hanway Road surgery I am disappointed with the way I've been treated. Many other people feel the same way too

Friendly staff.

My first time using the surgery, it was clean and spacious and well kept, the front desk was helpful and polite while the nurse helped me stay calm by being cheerful and chatty. You can tell these brave members of the NHS enjoy their job so much! This country needs more NHS workers to be as professional and helpful as the staff at this surgery.

He done very well for thanks for that.

Promised a call back 4 times from my Gp and haven't even been called back. Been trying to speak to my GP for nearly 2 weeks.

Following a follow-up phone call from the doctor I was seen by a nurse at the surgery. After telling her several times I did not need my Omeprazol dose increased as I didn't have acid reflux and her insisting I tried it for a month, I went home and that evening needed to call an ambulance where I ended up in hospital with a ruptured appendix. Not impressed.

Dr Kipgen was very kind, patient and listened not only to what I was saying, but how I was saying it. He sent me for a mental health assessment.