Saw doctor face to face. Far better than telephones be consultation. Felt understood and relevant questions were asked. Finally feel supported in my quest to get answers/support and guidance for my ongoing health issue.
— Margaret C
Verified review (1545861)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very efficient
Efficient, clinical and satisfactory.
— Anonymous
Verified review (1545738)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My 2nd Jab
Really helpful and well organised, especially as I have other conditions, thank you very much.
— Anonymous
Verified review (1545734)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Very professional team.
— Janet B
Verified review (1545527)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Can things get much worse
I have a lifelong life changing condition MS and get no priority or help with my condition and can’t even get to see a GP or talk to them about changes needed to medication to help cope with the effects of it.
— Amanda W
Verified review (1545394)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
They told me to take 1 of 20mg of Omeprazole but when I went to hosiptal emergency department yesterday they told me I needed to take 2.
— Anonymous
Verified review (1545360)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Please contact the surgery on 02392 627765 to enable us to investigate and come back directly.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
I have been with this practice since childhood! Everything changes over the years and particularly since the pandemic which has put pressure on all services. We have to look for things we can praise as it is all too easy to be critical.
— Anonymous
Verified review (1545322)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Stitches out after minor hospital surgery
Efficient and friendly but setting up the appointment difficult by phone.
— Stella G
Verified review (1545290)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Customer Service at Portsdown Group Practice
It has become totally impossible to contact this practice. I appreciate that doctors are very busy, but I spent three days trying to get through on the 'phone, with no luck. Once I did get a reply I was told to go to the pharmacy, who recommended that I should speak to the doctor. A recorded message whilst holding on to the 'phone recommended sending an e-consult form, which I did on a Thursday. I heard nothing until the following Thursday. I was absolutely disgusted. However, I have now received a prescription, which seems to be sorting the problem out.
— Anonymous
Verified review (1545286)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback and we are sorry to hear we did not meet your expectations.
We are reviewing routine access and endeavouring to improve this area. One aspect of access that has seen demand spike across the city is eConsult - which has unfortunately caused some delays in response time frames. Our patient utilisation of eConsult increased over 300% in a 12 month period. We appreciate it is a convenient method of routine and administrative contact, and so we are reviewing how eConsult can be used effectively, to maximise our capacity as an appointment led service.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant service
I was very impressed with the doctor and speed of the referral. He answered all of my questions and put me at ease.
— Terence S
Verified review (1545264)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vacciantions
Link I was sent to make appointment did not work, phoned and was told no appointment was necessary just pop in and I would be seen. When I came the next day the receptionist told me we do not do walk-ins, after I told her I had phoned and was told to just come in she went and asked someone and I was told to take a seat and they will fit me in, after that I was seen very fast and the doctor was very pleasant.
— David O
Verified review (1545247)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased with outcome
Appointment was on time, doctor was very helpful unlike another surgery. I was very pleased with outcome.
— Ann B
Verified review (1545240)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointment
Everything was fine couldn’t have done better.
— Janet B
Verified review (1545236)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always polite and efficient
They are on the ball concerning any medical problems. The staff, doctors and nurses are always polite and efficient.
— Julia P
Verified review (1545227)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Doctors App.
Doctors and Nurses have been very helpful with me. When you can speak to them. Trying to get app is almost impossible. On these phones.Would sometimes like to see Doc on general issues. Not just Urgent calls.But its impossible if lucky to get a reply. Get told no app.
— Elizabeth E
Verified review (1545217)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Our routine access is currently being reviewed and we hope to launch a new model of care shortly, which we hope will streamline routine access and build capacity. Watch this space!
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Everything fine now had second jab, Oxford.
— Rhys P
Verified review (1545212)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good outcome
Found it quite comfortable to not stay long. I was seen on time. Very good outcome.
— Irene E
Verified review (1545210)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
It was great and smooth experience, the Staff was awesome.
— Precious A
Verified review (1545208)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Really positive experience
Nurse was polite, professional and calmed my nerves. Really positive experience.
— Anonymous
Verified review (1545205)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Excellent treatment
Staff very efficient and polite. Seen by clinician on time, very professional, knew exactly what she was doing.
— Irene W
Irene W works at N/A as Retired
Verified review (1545198)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
