Verified review (1545197)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good
I found it to be very good.
— Heather W
Verified review (1545196)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Quick and efficient
Have only been to the surgery recently for vaccinations which were quick and efficient.
— Anonymous
Verified review (1545193)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
Almost impossible to get an appointment. Phone hangs up before you can get through. If you do actually get an appointment it's with a nurse practitioner not a doctor even if it's something serious.
— James T
Verified review (1545182)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. When our telephone lines have reached capacity you cannot join the queue. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very efficient
Very efficient. Doctor explained everything thoroughly.
— Wendy P
Verified review (1545180)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
It was ok.
— Antony S
Verified review (1545177)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
I spent days last week trying in morning and again at two and still didn't get anywhere and when I did was still not a doctor who I saw. Would be nice to not spend money I've not got trying to get appointments and would be nice to get back to seeing a doctor.
— Christina L
Verified review (1545176)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Blood Tests undertaken
Blood Tests taken as expected, results were very quick in coming back (next day) and I was very happy with the speed in which it was all done from making the appointment, the appointment itself and the results put onto my medical note.
— Jennifer S
Verified review (1545123)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kindness and professionalism
I always feel really comfortable and I can trust all staff, they are lovely and professional.
— Chaymae A
Verified review (1545118)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very caring and informative
All on time, very caring and informative and made sure I was going to get the correct care.
— Anonymous
Verified review (1545094)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test/conversation
Right, not sure which this applies to but both blood tests, with two booster jabs were excellent no after effects. Everyone polite and friendly also helpful. Explained everything. Telephone conversation with Doctor with results explained everything especially advising another blood test two weeks time.
— Wendy B
Verified review (1545080)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccination updates
Efficiency excellent but it would be easier for me if my nearest surgery (Hayward road) did these sort of jobs.
— Eilene M
Verified review (1545073)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone access
The staff at Kingston crescent are great when you get through. The online access is also very good.
My main complaint regarding the surgery is the amount of time you have to spend on hold, and the number of times you have to phone up to get through and that you have to listen to the long message before choosing an option and being told there are too many people in the queue and you have to phone back later.
— Anonymous
Verified review (1545069)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Health check
I got seen straight away by a nurse, no problems.
— Anonymous
Verified review (1544877)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Vaccination appointments
Having arrived at 3pm for my shingles jab, I waited 3/4 hour to see Dr. Locket. At no stage did anybody approach me, or inform me that the doctor wasn't in the building. When he arrived he was very quick to see me, and the Jabs were administered with total professionalism. Since then, my wife had a text message saying she was due a Pneumonia jab, and to book in on line! My wife does not do Internet, and her phone is not connected to the internet! After several attempts to contact the surgery, she was told that she could just walk in to the surgery, and get the jab, at any time! We now know that this is not the case, and all calls to the surgery go through a call centre in LONDON! After a discussion with the receptionist, she walked out, and now refuses to go back, even to make an appointment! Not a good start to our new amalgamated surgery!!!!!
— Anthony B
Verified review (1544786)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are very sorry that you experienecd such along wait for an immunisation. We will relay this to the team and ensure that they advise you of any waits - as it can be common around the middle of the day during peak visit times.
You can walk in for a vaccination and can reassure you that your experience is a very rare occurrence that we will learn from.
I can also assure you we do not have a team in London answering the phones! Our contact centre is based at our Cosham Park House surgery.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Waiting Time
A system is needed to keep people informed if there is a delay, my appointment was for 1620 and actually was seen at 1700, receptionist should be able to keep patient informed.
— Anonymous
Verified review (1544731)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. If you check in via our check in screen, you will be notified of a delay. Receptionists endeavour to alert patients to delays exceeding 20 minutes, however it may be that it was only the patient before you that was delayed unexpectedly. However we will feed this back to the team, thank you.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Knee injection to relieve pain
Although apprehensive, I was completely reassured by Adam Turner that this was a painless procedure and most people report complete success. Apart from the following day which was very painful, my knee has improved considerably.
— Douglas H
Verified review (1544651)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
At last something you did right.
Impresssed to be asked to come in for a vaccination I have waited nearly two years for. Very swift service , painless and a charming doctor.
— Trevor E
Verified review (1544640)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience at the doctors
I was referred by the opticians to the doctors as they had found a blood vessel in my eye had leaked. The doctors referred me to the hospital. The hospital canceled the referral and referred me back to the doctor. I’m still waiting to hear from the doctors. Telephoned the surgery to get some sort of update but the receptionist was not helpful whatsoever. She never supplied me with any information on the blood test I needed, I was not informed I had to fast before my blood test also she never told me I had to wait ten days until I could have my second blood test. I feel she should have been more informative.
— Anonymous
Verified review (1544531)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you were not given the correct information in regards to your blood test, we will share your experience with the team.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
Fine for covid jab but to make appointments absolutely ridiculous, can never just speak to someone and needed to as T1D.
— Jill C
Verified review (1544310)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Throughout the whole of the pandemic we have ensured that we have staff available both over the telephone and face to face to assist patients. We have limited resources and are maximising the appointments available.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
