A very professional set up which could not gone more smoothly.
— Gary B
Verified review (1544287)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
I can't thank you enough
Thank you to all the doctors and staff, you have all worked so hard to look after patients and I can't thank you enough for all the help you have given me.
— Deborah W
Verified review (1544218)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
Getting through on phone is difficult. High volume message means you have to keep ringing then you miss the days appt slot. Took me 3 days. Then the system is very good and all staff are excellent.
— Marion H
Verified review (1544214)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
My appointments have been offered successfully, without stress.
— Enid L
Verified review (1544130)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Long wait
I used the automatic log in system when I arrived a few minutes before my appointment time. It told me I was due in next and would be seen in a few minutes. I then waited 40 minutes as the doctor was very late arriving. When eventually started I was his first patient.
— Patricia J
Verified review (1544049)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good experience
It was very efficient. I was seen on time and was quickly given my vaccination.
— John J
Verified review (1544031)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Easy and straightforward
Easy and straightforward process, always looked after professionally by the staff at the surgery.
— Kim M
Verified review (1544021)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Great service
Arrived to a very safe environment, very friendly reception staff, great doctor very thorough then out all in just a few minutes, great.
— Kevin A
Verified review (1544017)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and very good
The doctor who I saw was very helpful and very good, nice surgery too.
— Darren F
Verified review (1544001)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
Find it difficult to get through to speak to someone.
— Anonymous
Verified review (1544000)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointment
Can never get an appointment, receptionists need training, sometimes phone don't get answered or get cut off.
— Anonymous
Verified review (1543997)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. The telephone lines will not connect once at capacity this is to avoid long hold times.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Recent experience
No problem with doctor very good, attended for one injection but was informed needed three???. Attended reception as I had only attended surgery for covid injection, reception staff rude not interested in helping or advising.
— Alan H
Verified review (1543990)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. On a COVID clinic often the receptionists do not have the capacity to attend the other usual duties. However the should always remain professional and helpful.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointments
The way we Appointments should go back to the way it was.
— Carole M
Verified review (1543988)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are reviewing our current process due to the changes that have recently happened, however it is unlikely that they will go back to how they were, we must use the available data to ensure we make the right and most effective changes.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Seen quickly
The people were polite and I got seen quickly and the doc helped get me straight in the eye department.
— Brian J
Verified review (1543983)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
A good appointment
My visit there was nice, and the staff there were friendly, orderly and respectful. I like the way the process was conducted. Overall, it was a good appointment.
— Vincent N
Verified review (1543979)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Went smoothly.
— Anonymous
Verified review (1543977)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointments
Had appointment still had to wait 35 minutes, very difficult to get to see somebody.
— Anonymous
Verified review (1543914)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. Any appointment delays are indicated on the self-check-in screen and our receptionists are trained to advise patients of likely delays. We are sorry that you waited for that time, however this is usually due to clinical need and cannot always be avoided.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Emergency services
I have been treated with all the care available
— Hales A
Verified review (1543897)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient
Very efficient and friendly.
— Anonymous
Verified review (1543896)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Had my Covid jab on March 31st here, very well organised and planned out. Also nice enough to confirm my second dose
— Dean Hortin
T357023
Review left 5 years ago
This review complies with Google's policies.
