Found that the whole experience was very efficient and friendly.
— Peter H
Verified review (1541754)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Felt safe
Felt safe and surgery was very organised.
— Barry S
Verified review (1541752)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Brilliant doctor
Dr Kyd is a brilliant doctor that I would like to say a big thank you to. She was totally on the ball around Christmas with a medical complaint I had and fast tracked it through the system....and even one of Q&E team remarked how impressed they were with my Doctor!!
— Pauline S
Verified review (1541751)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Excellent
The medical practitioner kept me at ease and was excellent.
— Anonymous
Verified review (1541750)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Appointment
You can not get appointment to see the doctor and some time have to wait until the next day to speak to someone
— Anonymous
Verified review (1541728)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston surgery
Lovely surgery. Staff polite and welcome you with a smile. Always ready to help. No complaints whatsoever. Thanks.
— Maria D
Verified review (1541646)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid 2nd jab
Was really quick and painless.
— Pauline E
Verified review (1541639)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid injection
I was seen very quickly, no waiting.
— June W
Verified review (1541350)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Leg pain
I have not been able to see a dr for love nor money.
I have had a very painful leg and foot
I cannot move my foot at all , I keep falling and I’ve only seen a nurse, physios who told me to go to out of hours smh they didn’t help and said I should see my GP I then got a GP on the phone who said come in, when I got there it was a nurse again but at least I had blood test done. From there I had several visits to physio in smh , no improvement! I was told to go to
A & E , they said see your GP !!!!! But gave in and gave me crutches. They said because it was 10 weeks I must be able to cope with it ! It’s 10 weeks because I’ve been shoved from pillar to post
Physio again , this time referred me for mri scan which I have to wait 4 weeks
If I’d seen a dr at the beginning I would of had a scan by now instead of being left with this extremely painful foot numb leg and falling all the time
— Anonymous
Verified review (1541333)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever. It is often that you need to be referred to physio first, prior to being referred to the hospital, therefore there is no guarantee that had you seen a GP first that you would have been referred any quicker.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No appointments available.never met GPS from this surgery ..
Appoints sent always available to people who work & can't ring in early enough to catch appointments I was at Hanway but now at Kingston not through choice. Cannot comment on questions 2 3 4 none of this has been applicable to me of yet.so have a low score
— Anonymous
Verified review (1541298)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback.We are sorry that you have not succeeded in gaining an appointment via telephone, however the appropriate alternative is our eConsult which you should have been signposted to. We will share your feedback with our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Well executed
Arrived a bit early for my second vaccination, went straight in. Including the 10 minutes sit down after I was still back in my car before my appointment time. Totally stress free.
— Anonymous
Verified review (1541285)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid 2nd Jab
Just like the first time, really quick and easy. Arrived 08.50 and on way home 09.10
Everyone helpful and friendly and most of all Cheerful. Great team.
— Kenneth W
Verified review (1541264)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Not happy with the Dr seen
The doctor never told me what the samples were being tested for, she only said that there were two and that's all! She should've informed me
— Anonymous
Verified review (1541123)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. During a consultation if you require further clarification with regards to any test, please ask, as it may be that the clinician believes they have provided enough information. We will share this feedback with our team.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good and efficient
Very good, always efficient
— Richard W
Verified review (1541045)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very understanding
On the day I got that appointment the doctor was very understanding and listened to my problem very carefully. She examined me as I had hoped!! Thank you.
— Age D
Verified review (1540790)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Nice nurse, and covid compliant
I went into the waiting area, checked in, and was called immediately. The nurse who I had the appointment with was very nice and efficient.
— Anonymous
Verified review (1540721)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Ventilation
I had an ECG, bloods taken and an ear swab. (Which I did, and would advise that as best practice, as the nurse wouldn't have got anything, for fear of causing pain or perforation, which is understandable).
All was GREAT apart from:- there was ZERO ventilation in the little room.
The nurse didn't seem at all bothered.
Ventilation Ventilation Ventilation
— Terence P
Verified review (1540688)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Many thanks for your positive feedback and whilst we are thrilled to hear you were pleased with the service you received, we are sorry that you considered the ventilation was poor. We will review this across sites, particularly as the weather is finally improving...for now!
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The Staff for the most part were polite, but to be honest it's sad seeing the bored annoyed stressed faces of the reception staff treating the elderly with little regard, and the way the electronic check in slowed down the process of admittance than actually speeding it up, was farcical. It's a great practedious or annoying.
— Anonymous
Verified review (1540684)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback. We are sorry that you find our Reception staff are not helpful we would like to assure you that all of our staff are fully trained in customer care. They do, however, work in what can, at times, be a stressful environment and have to endure unacceptable levels of abuse. Thank you again for your feedback, which will be shared with our Surgery Reception Teams.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very good as usual
Very good as usual, all the staff were very good and friendly.
Also Covid safe.
— Colin W
Verified review (1540678)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant staff
Very pleasant staff, never had a problem getting appointments, overall 5 out of 5.
— Linda W
Verified review (1540675)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
