Kingston Crescent Surgery

Blood test

Saw Mandy, had a blood test, very kind lady who put my mind at ease. Excellent service.

— Andrew G

Verified review (1540673) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kingston Crescent Surgery

Quick and helpful.

— Veronica S

Verified review (1540651) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Appointment

Happy to get a last minute appointment, little bit of a wait but all good.

— Lee B

Verified review (1540641) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Went straight in

Went straight in and straight out. Staff very friendly.

— Melissa B

Verified review (1540639) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Very helpful

Very pleasant staff and very helpful, thank you.

— Keith B

Verified review (1540638) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Kingston Crescent Surgery

Excellent organization. Reassuring nurse's.

— Rita M

Verified review (1540635) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

A pleasant experience

Have found it a pleasant experience dealing with staff and services are good given the current state of the pandemic.

— Jeffery N

Verified review (1540633) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

An excellent service

An excellent service, polite and very gentle when giving me an injection, couldn't be more pleased with the service.

— Steven R

Verified review (1540630) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Appointment

This is the second time in the last 12 months that I have been seen by a nurse practitioner for similar conditions, not given the current medication and then within a few days had to then get an emergency appointment to see a qualified doctor who then has to put it right. It's just not good enough really.

— Anonymous

Verified review (1540629) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback. With the ever-increasing demands on our services, it is simply not possible or, indeed, appropriate for all our patients to see a GP, particularly for urgent problems. All of our Nurse Practitioners and Paramedic Practitioners are fully clinically trained and supported by an on-site duty doctor if they need any assistance whatsoever.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Appointment

St Mary's recommended blood test not done .. still in agony.

— Anonymous

Verified review (1540626) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Thanks for the feedback. Please contact the practice urgently to book your blood test - or contact the Operations team to discuss further

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Latest visit

Blood test

— Shane B

Verified review (1540599) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test visit

This time I was able to make a blood test appointment at my surgery. The nurse was very pleasant and patient with me.

— Anonymous

Verified review (1540559) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Disppointing

So frustrating that struggle to get blood test appts and also that it’s so difficult to get to speak to a doctor, it’s as if the surgery has disappeared.

— Anonymous

Verified review (1540549) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback and we are sorry that you describe your experience of booking a blood test as disappointing. We usually have nursing appointments available up to 4 weeks in advance, though this has not been the case recently as we settle into our COVID vaccination programme. However, we are putting most clinics on in advance again (except Kingston Crescent as it is our designated vaccination site so we have no choice but to be shorter notice there) so you should find this short term issue has resolved. Please don't forget you can also book blood tests using the patient online services!

Routine GP appointments are limited, and we are currently undertaking extensive work on routine access and eConsults to maximise capacity. We have an extensive healthcare team to assist you, as a GP may not always be the most appropriate member of the team. We can assure you we are still here!

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 inhection

Very good see her as always by this surgery. Very friendly and efficient.

— Lorraine R

Verified review (1540536) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great experience

Going to the doctors is never nice but I was in and out and my app was on time. Very impressed! And the nurse I saw was lovely. The NHS needs more people like her!

— Rebecca S

Verified review (1540253) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Coronavirus injection

The system is very good and efficient

— Leslie W

Verified review (1540188) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good service

Only problem was I did not know who I was dealing with.

— Anonymous

Verified review (1539786) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Knee replacement review

Very good communication and advice.

— Anonymous

Verified review (1539716) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

Very confident and friendly staff.

— Aliane S

Verified review (1539644) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?

Was this treatment paid for privately? no

Experience of surgery at Kingston Crescent

I have always found this surgery to be very efficient, as well as very friendly and welcoming.

— Alfred A

Verified review (1539620) Review left 5 years ago
This review was collected via email feedback service.

Reply from Kingston Crescent Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient