Verified review (1539601)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleasant atmosphere
Always helpful Receptionist, tidy and clean surgery, friendly caring Doctor's and Nurses very pleasant atmosphere.
— Monica S
Verified review (1539595)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Kingston Crescent Surgery
Dr Gaunt very nice and helpful.
— Ann L
Verified review (1539586)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Very welcoming
Very welcoming and the wait time was short also there was good service .
— Anonymous
Verified review (1539582)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Able to see someone same day
Dr phoned me back promptly, listened to me and gave me an appointment same day. The nurse who attended to me did a thorough examination, treated me with dignity and respect. Kingston Crescent team is wonderful.
— Anonymous
Verified review (1539580)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse practitioner appointment
This was a follow up to previous phone appointment. The nurse was very amenable and informative. She listened and explained with clarity.
— Anonymous
Verified review (1539577)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All good
Everything was good
— Anonymous
Verified review (1539563)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Is there anybody there??
The response from Portsdown Group Practice as a whole is completely unsatisfactory. Waiting nearly a fortnight to get a response from e-Consult. When it came it was too late to comply with the request for a photo. Unable to speak to surgery directly. And no response from my complaint except to say that I may get a response within 40 DAYS !! Appalling
— Janet G
Verified review (1539557)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback and we are sorry to hear you are not satisfied with the service we have provided you.
We have recently seen a huge increase in eConsults and are reviewing the current processes to try and ensure that delays are not experienced. Two weeks is highly unusual, however if you have submitted a complaint this will be investigated.
With regards to complaints - the response to give you the 40 day timeframe is acknowledgement of your complaint. NHS England guidelines is that the practice is required to respond within 40 working days - this is not a Portsdown timeline. It is often sooner, but we work within NHSE guidelines.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Sick one year old
The doctor that saw my baby boy was friendly and very professional.
— Anna V
Verified review (1539556)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Jab Update
First Class service by all the staff on the speedy actions of the jab process and a quick operation indeed well done Ladies and Gentlemen.
— Christopher T
Verified review (1539553)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetic review
Saw Nicki within 3 mins of checking in, very covid secure, ppe worn, no issues, very organised.
— Janelle R
Janelle R works at Whitman laboratories as Service operator
Verified review (1539548)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Kingston Crescent Surgery
The nurse who did my blood test was efficient and friendly. The reception staff were slightly less so.
— Sarah J
Verified review (1539547)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Kingston Crescent Surgery
Your feedback is very much appreciated and we are very pleased that you had a positive experience we will share this with our team.
On a scale of 1 to 5, how would you rate Kingston Crescent Surgery overall?
Was this treatment paid for privately?
no
Review from Google
Excellent service
— Andrew West-Thomas
T357030
Review left 5 years ago
This review complies with Google's policies.
Review from Google
Fantastic GP surgery, was surprised at all the negative reviews... used to be a lifelong patient of Hanway Road until we merged... expected the worst, but I have been bowled over at the level of support, kindness and willingness to help since I unfortunately needed medical help of late. Ignore the rude 1-star reviews.
— S Alex
T357031
Review left 5 years ago
This review complies with Google's policies.
Appointment
Very poor service by doctors
— Anonymous
Verified review (1537959)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
2 stars
The doctor's are thorough and efficient without feeling that you are being rushed. The problem is trying to get in to see a doctor, it is almost impossible to arrange an appointment with the limited time frame that you can phone for an appointment.
— Kirstie H
Verified review (1537857)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. eConsult available on our website is a suitable alternative and you are usually contacted within 48 hours.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
My visit today was for a emergency health issue which involved a physical assessment. The staff in reception were friendly today along with the specialist who I had an appointment with. In general I have no problems with both this surgery and somerstown surgery which is my main GP for this Portadown group practice.
— Peter Lovell
T357032
Review left 5 years ago
This review complies with Google's policies.
Reply from Kingston Crescent Surgery
Thank you for your feedback — we’re pleased to hear you were seen promptly for your emergency issue and found both our reception team and clinician friendly. We really appreciate your kind comments about the practice.
Service good and very professional
I found the swiftness of service and professionalism of all the staff very good.
— Theresa H
Verified review (1537838)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent
Covid restrictions in place were brilliant, felt safe and respected during my visit
— Anonymous
Verified review (1537805)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Safe and reassurance
Following e consultation Dr arranged appointment at Kingston, not my normal surgery (Crookhorn) asked if I was able to make own way so to reduce waiting time. Safe distancing in waiting room advised slight delay by reception but less than 10 minutes. Dr Nicholson checked that symptoms were still current followed by examination, no tenderness found but advice given also on potential hand issues, came away reassured and with advice overall felt safe in surgery and a Dr very pleasant and reassuring.
— Andrew B
Verified review (1537686)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Kingston Crescent Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
